Reviews
Staff was professional and courteous.
Staff was professional and courteous. Service was prompt and had a good experience. Will use again for future service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello bfabijr, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
The service advisor explained in details what my car
The service advisor explained in details what my car preventative service items should be to keep the car safe.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Batman, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Very good service, fast and carefully executed.
Very good service, fast and carefully executed. Client does feel taken care of and wants to maintain the relationship! Thank you very much, a car is a very expensive tool and good maintenance is a must!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello FERNANDO.ISAZA, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Excellent customer service.
Excellent customer service. Easy drop off and quick loaner car pickup. Good lounge with snacks available sometimes. Service generally good but last time work was not 100%, had to bring the car back twice.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi BVSHETTY, I am sorry to hear that we may have missed a mark somewhere in your last service experience. It sounds like you have been a valued and loyal guest, servicing your vehicle with Lexus Carlsbad. If given the opportunity would appreciate a chance to speak with you directly, it would give me a chance to dive a little deeper. Look forward to hearing from you. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353
We had the best experience purchasing a car here.
We had the best experience purchasing a car here. Patrick was extremely helpful and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello MAZYROOBASH, Thank you kindly for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Ashley was great!
Ashley was great! Very efficient and friendly! I was able to book my appointment easily online for first time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello PAMK756, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
John Castillo, our service consultant, was very helpful
John Castillo, our service consultant, was very helpful and knowledgeable. He contacted us every day with an update. He is an asset to the Carlsbad Lexus team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello ytallis, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Great customer service.
Great customer service. Wonderful lounge and loaner cars. Easy drop off and pick up when service is completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi MYMMBR, Thank you for servicing your vehicle with Lexus Carlsbad. Happy to hear that you were able to utilize the lounge and loaner option. Our hopes are that you are provided with a great service experience. We are always looking to improve and take the guest experience to the next level. If you ever have any input, we truly take our guest comments to heart. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353
The service was on time, the staff is friendly, and I
The service was on time, the staff is friendly, and I have received quality workmanship on every visit
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello NEAL_WARREN, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Efficient in and out service and generally knowledgeable
Efficient in and out service and generally knowledgeable people. They unfortunately did not complete all the service requested.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi bcheimerich, Thank you for servicing your vehicle with Lexus Carlsbad. Happy that you are able to use words such as efficient and knowledgeable. We do strive to provide an excellent service experience for our guests. I would like to know more about all your services not being completed. Please contact me directly so that we may look into this together. L Smith Customer Care Manager lsmith@lexusescondido.com