Lexus Carlsbad

I purchased a "low milage" lexus from Lexus Carlsbad Within two thousand miles, I went in to another place for a tire rotation, I was told that the tires were over 10 year old and they could not be balanced or rotated! The car had only 40300 miles on it at the time. Next after spending money for new tires, I had to get a brake job. Seems that the brakes were severely worn. When I purchased the car, the sales person told me that it was in 100% shape and that the brakes had been inspected as well as the entire safety items on the car. Clearely I was LIED to by this dealership.

⚠️Moms BEWARE- They Mom shamed me⚠️ As a widow and an advocate for struggling moms, I go out of my way to support other women and when this type of behavior comes from a business, I feel compelled to share to protect other mothers from this type of treatment. I have been using this dealership for maintenance for years now. I normally have a great experience however the past two experiences have been absolutely terrible. I felt like I should post a review so the owners could deal with this issue before things get out of hand. Aside from some other issues of being left to wait for 45 minutes before someone comes to speak with me and assist me with my vehicle. This past trip for maintenance they had my vehicle for over a week at which time I had a loaner. I have two small toddlers in car seats. When I return the car and pull the car seats out there was a bit of a mess underneath the car seats. If youre a busy mom you know this is to be expected. The woman called me two days later to tell me that it was a mess that I should’ve clean. She said and I quote I am a mother and I would never leave a mess like that in my car. She was incredibly rude to me. She finished up by saying she’s not gonna charge me she just wanted me to know how disrespectful it was for me to return a loaner car with a mess in the backseat where my two toddlers were. So essentially she just called to rudely tell me that my toddlers left a mess. And somehow just felt that it was necessary to let me know that that she was a better mother than me because she wouldn’t leave about a mess in the backseat of her car. She also complained that there was sand in the car. Mind you we live at the beach so apparently while they had my vehicle for an entire week they expected me to not go to the beach with my kids. Just think the customer service is pretty terrible and if I were the owner of this facility I would want to know this. I believe this woman was the manager as well her name, if I remember correctly, was Leslie. It is whoever's voice is on the voicemail at the loaner desk. I wish I could remember her name. It was either Shelly or Leslie. Note: I don’t think the business as a whole is this way, like I said they’re wonderful 90% of the time. Sadly, a few rotten eggs can ruin it for everyone. Hopefully, this is corrected.--

The dealership has been nicely remodeled and the salespeople and finance dept are very friendly and helpful.

Good service, but take long to finish paper work. Lexus IS really good car smooth and fun to drive.

Ashley and the entire service team were very attentive, and efficient. They’re customer service is excellent!

Well received here. Did what they could to save me some money. Unfortunately the hybrid battery had to be replaced. The team did a great job. Shuttles were a big plus. Thank you Lexus of Carlsbad.

We were extremely happy with our service at Lexus! Kim was excellent in every way: nice, knowledgeable, helpful and understanding! We thank you!!! Carol and Ludlow Keeney

Great service with the people I interacted with, and everything was done in a timely fashion

It was very quick and kind. And it was conscientious.I went to visit because of a problem with my tire, but thanks to that, I was relieved.

Easy to make the appointment was in and out in a loaner car in 15min