Reviews
The service is very good.
The service is very good. I love the way they give me special treatment. I like Kimberly. She is very professional and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Princess, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Excellent service as always !
Excellent service as always ! Great service advisor and as always a great service at the service department
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello fernando.igartua, Thank you for taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Ryan is the Best Service Rep I have ever met in the
Ryan is the Best Service Rep I have ever met in the service department of Lexus
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello jessica888c, Thank you for taking the time and sending us your feedback. We are happy to know that your service was excellent and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
The Carlsbad location is conveniently located and the
The Carlsbad location is conveniently located and the customer parking is easy (it’s surprising how may dealers don’t have decent parking!). They had a representative IS350 available for me to see and were quick to arrange a test drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello angela32, Thank you for taking the time and sending us your feedback. Congratulations on your new car and we thank you for doing business with us and we hope to be able to serve you in the future. Have a wonderful week and enjoy your new car. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Caring, Every question gets response, Kind courteous
Caring, Every question gets response, Kind courteous personal. Bernardo, was great to work with. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello pearlie103, Thank you kindly for taking the time and sending us your feedback. We are happy to know that Walid took good care of you and we hope to be able to serve you in the future. Thank you for doing business with us and have a wonderful week ahead
My rep Ryan went above and beyond to help update my
My rep Ryan went above and beyond to help update my defective audio screen, customer care and service was outstanding!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello JUSTIN.STICKELMAN, Thank you for kindly taking the time and sending us your feedback, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Check-in easy and service rep Abbey excellent and loaner
Check-in easy and service rep Abbey excellent and loaner rep Erica very courteous and check out service overall excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MCHUNGPARK, Thank you for taking the time and giving us 5 stars and we look forward to seeing you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Our salesman, Patrick Carr, was excellent.
Our salesman, Patrick Carr, was excellent. He was very courteous, knowledgeable on the car I was looking for, and was accommodating in making the sale happen. He was excellent at explaining the features of the and going through all new tech features, especially patient with my wife.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello DGILL00, Thank you and congratulations for giving us 5 stars and an opportunity to earn your business. We hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Courteous and thorough service, couldn’t ask for more.
Courteous and thorough service, couldn’t ask for more. A+ service from all the staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello KIMHANLEY001, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Great service, excellent detail and Kim is terrific!
Great service, excellent detail and Kim is terrific! Everyone is so polite and very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello bjones11116, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com