Reviews
Best service department ever!
Always a pleasure at Capo Ford ... they always go above and beyond my service writer was very personable and kept me in the loop. My car was clean and finished on time. The Lyft account is a great addition. Was very easy made things very easy for me !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jenn, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that Rich and the rest of our team were able to provide timely updates and transportation while we serviced your vehicle! Our goal is to make sure you are up to date on the status of your vehicle at all times. Thanks for being a part of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Service just for recalls
Service dept does great fixing the mandatory recalls, but anything else is low priority. I brought my car 2X and both times they did not have time to fix my problem, but did all the recall work which was not a priority nor a safety issue compared to the actual problem I asked them to fix.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are displeased to read about your recent experience with us here at Tuttle-Click Capistrano Ford. Our goal is to fix all of the issues that you come into our store for, the first time around. We would certainly like to have you in our store again and get you back on the road in a safe manner. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Horrible experience
Service Department told me that my car will be ready in the afternoon. They called and said they needed to keep it for another day. I went to the Service Department to pick up my car and re-schedule. I spoke to the Service Manager and he said he would take care of me and get my issue fix and to wait for a few minutes. When he came back, he told me that they have to order the part and it will take three days to receive. I scheduled my appointment days prior and gave them the info for the recall. You would figure they would order the part ahead of time. Also, when the initial person that called me asking to keep it for an extra day, didn’t think I would know the part took 3 days to come in (according to the manager).?Definitely makes me question the Dealership’s business ethics. I also emailed the Service and Parts Director who told me to contact him first, still no response it’s been almost a month...
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are displeased to read about your recent experience with us here at Tuttle-Click Capistrano Ford. Our goal is to help you out the first time that you come into our store, since we know that it can be a hassle running back and forth to the dealership. Our team always wants to complete the work first before returning the vehicle back into your hands, so the issue has been fixed and the car is safe to drive on the road. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Painless, professional buying experience
My buying experience was without a doubt the most painless car buying experience ever. I’ve bought a lot of cars and trucks and let me tell you Johnson and his crew run a great store. I was in and out within an hour. The price was fair, the negotiation was easy and straight forward and the truck I bought is awesome. My salesman Ash, is a knowledgeable young man, no pressure guy. Do not hesitate to buy fro Tuttle Click!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, We thank you for sharing your recent positive experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that Johnson and the rest of our team were able to provide an excellent car buying experience! Our goal is to make your car buying transaction easy and painless. We would like to congratulate you on your new ride and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Not sure how or why there are less than five stars in all areas, but I can assure you every part of my interaction and buying experience with Tuttle Click has been a five star experience.
Terrible service!!! No one cares!!
My truck was towed there because of some aggressive shaking on the freeway & I wanted to play it safe by having Ford check it out. After seven + days there & me calling everyday with no return calls I finally had enough. I decided to go down there and speak to a service rep they told me they couldn’t find a problem but it seems like didn’t look for the problem . I decided to take it down to leal’s international Auto & within 30min they found the problem. I had a cracked ball joint which wasn’t hard to spot if they actually looked @ the truck. This is scary to me since I have three kids and a wife and we take my truck on the weekends to go to the kids games & etc. JUST unacceptable!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We are displeased to read about your recent experience with us here at Tuttle-Click Capistrano Ford. Our goal is to thoroughly inspect your vehicle and only return your vehicle back when we have fixed the issues at hand. Our highly trained technicians take a look with a close eye at any potential problems with your vehicle, as we understand that the safety of your loved ones is at stake. We thank you for sharing your time with us here and would love to hear more about how we can help fix your truck. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Usual Oil Change..
My dealer Service Rep. Bob Coleman is always my go too guy at the dealership. He is so professional and courteous. Been helped by him for years.. . Would always recommend him..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that Bob has consistently been able to provide excellent service while bring your car in! Our team would like to give a sincere thank you for your loyalty to our brand over the years and for being a part of the Tuttle-Click family. We look forward to seeing you again in the future ,for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Good service reps
Service is excellent and it’s great being able to get service up to midnight. Service reps are excellent. The waiting area is comfortable with free coffee.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that you were able to take advantage of our late night hours! Our goal is to make it easy and accessible for you to bring your vehicle in for service by staying open late. We look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Excelente
Ask for Ryan or Ash nice peaple great experisce I got a f150 got a great deal they show me all my options no pressure they was very nice peaple
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that Ryan and Ash were able to help you get into a F-150! Our goal is to always provide a pressure free environment, and help you get the car that met's all of your requirements. We are thrilled to have you as a part of the Tuttle-Click and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Quality service
I purchased my Ford Expedition about 14 years ago from this dealer & all service & repairs have been performed by them. They do good work as vehicle continues to run well.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thanks for sharing your recent 4 star experience with us here at Tuttle-Click Capistrano Ford. We can't thank you enough for your continued loyalty to our brand and being a part of the Tuttle-Click family! We look forward to continue seeing you in our store in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Perfect experience!
The most pleasant, informative and easiest experience I have ever had buying a car! The team was so helpful amd easy to work with from the first step onto the property!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Brian, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are thrilled to hear that our team was able to provide you with all of information you were looking for, to make an educated car buying decision! Our goal is to take the hassle out of car buying and make it enjoyable from every aspect. We look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com