Reviews
Disappointed in wait time
I had an appt at 11am. Had the car there early. Because I said I would not wait there, my car was put back of line for those who waited at your facility I had the appt to get service promptly, not have to wait the entire day We bought the car from you, and expect better service in the future. I certainly did not expect customers who came in after me, be taken before me because of waiting there for service to be done. Frederick Stewart
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 4 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to see your rating and would like to reassure you that our team very much appreciates your continued loyalty to our dealership! Our team is always looking for ways to improve and we look forward to doing that next time around. If you have any remaining questions or concerns, please reach out to us for further assistance! We look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
horrible service
My wife had to get a new tire. The service was horrible and they didn’t even put a new valve stem cover on it!
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Jason, We are displeased to read about your recent experience with us here at Tuttle-Click Capistrano Ford. Our goal is to only return your vehicle back into your hands after we have properly performed service on your vehicle. We thank you for taking the time to share your experience, we area always looking for ways to improve. Please contact us to speak about your visit or help resolve these issues. Sincerely, Shirley | shirley@tuttleclick.com
new tires
efficient & effective; quality work, had good run with Continental 40,000 miles over 6 years They did good job in finding & replacing fuel tank last week.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that your tires lasted you for so long and that our team replaced the fuel tank with no issues. Thanks for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Got pass by
Pulled into the two drive way at service behind another car. Then four other cars ent in front of me in the second lane. Had my tires rotated and the center caps are missing in the rear .
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 4 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to see your four star rating based on your time spent at our store. Our team would like to help answer any questions that are still remaining about your service experience. Thank you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford!
Generally good _ Except for a few issues
In the past we have purchased commercial vehicles from Rancho Santa Margarita Ford. We had excellent experiences there and were never surprised by costs or quality. This is the first used vehicle we have purchased and decided to shop at San Juan Capistrano Ford. Our experience was good. IN hindsight we wished we would have been given more options. We were shown very few vehicles and didnt feel we were being 'heard' with our concerns about the mileage. To alleviate these concerns we were lead to believe that the unlimited miles _ 3 year warranty was being included in the purchase price. That is the tool they used to convince us the truck was a sound purchase in spite of the miles. Never once did anyone mention the cost of the warranty package. We kept asking was that package included in the deal . . . They absolutely said yes. We felt comfortable with the purchase because we thought the warranty was included in the deal. When it came time to sign the documents (after hours of waiting and negotiating) we came to find that the warranty was NOT included in the price. That it was going to cost an additional $4,000.00. This was at the very end of the process. We had signed every other document. This was a complete shock to us. Yes, we are still concerned with the miles on the vehicle but we are happy with it. We do appreciate the warranty but did not appreciate being led to believe it was included. It left a bit of a sour taste for us regarding your dealership.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Marcos, Thanks for sharing your recent 4 star experience with us here at Tuttle-Click Capistrano Ford. Our goal is to always be completely transparent at every step of the sales process, making sure everyone is on the same page at all times. We do appreciate you taking the time to share your thoughts and concerns with us, as we are always looking for ways to better the cart buying experience. Please feel free to reach out to us to help answer and questions that still remain. Our team is happy to have you as a part of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Always pleased
I am pleased with the service at Tuttle Click/Capistrano Ford. Scheduling is easy, waits are reasonable, and Matt Alves, Service Advisor, is knowledgeable, courteous, and knows the vehicles and makes good recommendations.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that Matt and the rest of our team were able to provide you with excellent customer service! Thanks for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Awesome customer service
Called for an oil change and spoke with Pat. He told me to take the car right over and he would have me out quickly. He is a man of his word and I greatly appreciate the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star rating with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that Pat was able to provide you with fast and professional customer service! Thank you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Normal service, oil change, fluids etc
One of the very best places to have a car serviced. Prior to my Explorer I had a Lexus and I loved the service . I will tell you that the service and staff were every bit as good as Lexus!! Well done and thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that our team was able to provide excellent customer service for you! Our goal is to treat you and your vehicle with respect, getting you back on the road with piece of mind. Thanks for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Great service
I waited for my car to be serviced and was updated regularly on the status. It didn’t take long. Nice clean waiting area is a plus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that our team has been able to provide an excellent experience for you while bringing you car in for service! Thank you for taking the time to share your experience with us here and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Great service
Resolve my wheel bearing problem quickly fair price on parts and service vehicle was washed delivered the time it was promised to be done thank you very much tell the click ford
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that our service team was able to provide a solution for your wheel bearing issues and got it done at a low cost! Our goal is to keep our word about providing top notch service and doing so in a timely manner. Getting you back on the road having confidence in your vehicle. Thanks for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com