Tuttle Click Capistrano Ford

I bought a beautiful used truck, nice staff and eager to help me finance. Told how pristine it was and how it passed the dealer inspection with no problem. 2 weeks after I had it home it was leaking transmission fluid. They would not fix the problem they "overlooked" but offered to honor the 30 day 50/50 warranty. I'm out $450 the first month. Next, i had to replace the waterpump, $300 2nd month. The loan they secured was simple interest, but I was never told. Paid off the loan before the first month was over, but received a call a month later stating I'm delinquent on my interest payment. I guess it accrues interest daily, not by the month, so I owe interest before the first month is even over. NOW, onto my third month I need to replace my brakes. Basically sold a truck with pads that had just enough to get me out of my 30 day warranty window. Suprise, I'm out close to $1000 just over 2 months after purchase. Very unhappy customer.

I initially took my car in for an oil change and told them that I got a message on my screen about a reduction in power to avoid overheating. After taking a look at it they said it was a tranny error code but they flashed it from the system. The first time I switched it from reverse to drive the tranny engaged horribly and I actually felt like another car hit me. I took it back to the dealer because this wasn't an issue before it was serviced. They had it for a day. I had trouble getting a hold of my service advisor, Dennis. When another advisor read me the notes they said I needed a new tranny. They denied touching the tranny previously because they said it wasn't in the notes. I know what I was told and I don't think it is a coincidence that this problem happened after I got service here. I will never get another repair here because I cannot trust that they are doing what they are saying and I worry I will get it back in worse condition.

I have bought several cars from Mike and his team over the years and they really make the car buying experience easy. In addition, their service team and sales reps are some of the best I have ever dealt with. Their knowledge and low pressure tactics keep my family and I coming back.

When I called the service department to arrange an appointment for 2 recalls, I was greeted by Kyle Sanders. He provided, hands down, the best service I have experienced at a vehicle service center. A real professional, courteous, works with urgency and straight to the point. It's too bad there's not more service advisors like Kyle. Also, I do not particularly like anybody let alone strangers handling my vehicle, but the porter and tech who worked on my vehicle and returned it to me seemed to treat it with with respect. So thanks again to the service team!

Stopped by the dealership to have broken mirror fixed. Checked it out immediately and had to replace. Ordered the replacement and installed the next day. 45 minute wait max! Service Rep, Kyle, was excellent!

So very happy with the level of care this dealership put into making something work for me and what I needed! Kelly and Luis are amazing! I could tell they really put effort into getting me the best deal and truly cared!

I took my Escape in for it's first service. They were fast and courteous as I waited for the service to be done. They also washed my car

This is my 2nd car from this dealer. Friendly staff with just the right amount of salesman push. I like to look around the lot on my own at first. After a few minutes of doing so, Ash approached me and I told him what I was looking for. He was exactly the right salesman for me; knowledgeable (especially about the technology) and able to answer every question I had. He found the right car with the right features for me. I'll definitely return here when my other car's lease ends in a few months. When I do, I'm definitely asking for Ash. Not to be too snarky, but Tuttle-Click Irvine could learn a lot about customer service from these guys.

I have always had a very positive experience each time I've needed to bring my car in. Friendly staff, efficient check-in/out, excellent communication before, during and after each visit.

Great service. Took my truck to get an oil change on a Saturday and it was a fast quick service. Thanks service department for everything!