Reviews
Expedient great service
My car Broke down.I had no appointment.I called Richard West.He helped arrange to get my car picked up.This was mid afternoon. The shuttle picked me up & I had my car back the next morning-fixed & working.WOW what service.Thanks again!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic sales experience!
We contacted your dealership via an Internet enquiry and our salesman was Tom Dunlap. Tom was a very good communicator and after a few emails we were able to do a deal. When we visited the dealership and met for the first time we were even more impressed with his professionalism! From start to finish we were very impressed with our overall experience. It takes a lot to impress me and Tom did that with flying colors! Well done Tom and Thank you so much for making the whole sales experience easy and enjoyable. Sue & John Blackledge
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2014 Ford Focus servicing
Informed me about important issues that needed my attention. Also oil change only took an hour and 15 min! Very fast! Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service Dept.
professionalism of the Service Dept. especially Mr Jose Ignacio Aguirre was very much appreciated. Thanks again for the great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fair prices, good service and done when they said
First time to work with Jose...all I can say is "Smart" he is a credit to your company . Will like working with him in the future...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience.
Service advisor explained everything, including how the valve stem work I requested would be accomplished. Thanks to all at Capistrano Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Capistrano/Tuttle Click Ford
Have been purchasing/leasing vehicles for years from CAPISTRANO FORD. Kevin, Tim Link and the service departments, Rich Rader have been outstanding towards my wife and myself. That's why we keep coming back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
As usual the facilities were clean and the staff very friendly. The repairs were done much earlier than expected and was greatly appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly and clean
Everyone was friendly and helpful. The dealership is very clean and well maintained. There was no high pressure sales pitch.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easy and comfortable
Service reps are helpful, and they go out of their way to make sure you know what's happening with your car during the process. The waiting room is comfortable, and is set up for someone to work on location while the car is being serviced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase