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Tuttle Click Capistrano Ford

(354 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 11:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–11:30pm
Tuesday 8:30am–9:00pm 7:00am–11:30pm
Wednesday 8:30am–9:00pm 7:00am–11:30pm
Thursday 8:30am–9:00pm 7:00am–11:30pm
Friday 8:30am–9:00pm 7:00am–11:30pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Expedient great service

My car Broke down.I had no appointment.I called Richard West.He helped arrange to get my car picked up.This was mid afternoon. The shuttle picked me up & I had my car back the next morning-fixed & working.WOW what service.Thanks again!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fantastic sales experience!

We contacted your dealership via an Internet enquiry and our salesman was Tom Dunlap. Tom was a very good communicator and after a few emails we were able to do a deal. When we visited the dealership and met for the first time we were even more impressed with his professionalism! From start to finish we were very impressed with our overall experience. It takes a lot to impress me and Tom did that with flying colors! Well done Tom and Thank you so much for making the whole sales experience easy and enjoyable. Sue & John Blackledge

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2014 Ford Focus servicing

Informed me about important issues that needed my attention. Also oil change only took an hour and 15 min! Very fast! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service Dept.

professionalism of the Service Dept. especially Mr Jose Ignacio Aguirre was very much appreciated. Thanks again for the great work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fair prices, good service and done when they said

First time to work with Jose...all I can say is "Smart" he is a credit to your company . Will like working with him in the future...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great experience.

Service advisor explained everything, including how the valve stem work I requested would be accomplished. Thanks to all at Capistrano Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Capistrano/Tuttle Click Ford

Have been purchasing/leasing vehicles for years from CAPISTRANO FORD. Kevin, Tim Link and the service departments, Rich Rader have been outstanding towards my wife and myself. That's why we keep coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

As usual the facilities were clean and the staff very friendly. The repairs were done much earlier than expected and was greatly appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly and clean

Everyone was friendly and helpful. The dealership is very clean and well maintained. There was no high pressure sales pitch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy and comfortable

Service reps are helpful, and they go out of their way to make sure you know what's happening with your car during the process. The waiting room is comfortable, and is set up for someone to work on location while the car is being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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