Reviews
Speedy and accurate service
I was taken care of quickly. He asked how the car was performing after the last service and advised that they had extended the warrantee to 100K miles for this issue. Great news, and glad to hear it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service coupon honored & friendly/cooperative help
The "shuttle" service, ALL of the service advisors (I was assisted by "Bob" this last time . . .), and the fact that I can pay & pickup the vehicle late in the evening, even until MIDNIGHT . . . thanks for that convenience alone!!! Sincerely, Dennis R. Pijor (DRP)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beautiful dealership. relaxed sales environment.
Roy Ball greeted me upon my arrival and was very knowledgeable on the product and answered all of my questions. I found a car I really wanted,and the sales staff made it happen even with my limited credit. I love the product and the experience. Great dealership, great selection, great sales staff and great location!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful people, prompt attention
Bob Coleman is fantastic. He keeps you informed and is always a pleasure to work with while doing an unpleasant task, taking a 2015 Explorer in for a transmission leak. Clyde L
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Prompt and efficient service
I was pleased with the promptness and communication on the issues with my car and the efficiency for the repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service Rep.
Luis Guzman- was very well versed and for his young age seemed quite knowledgeable and experienced. He made good judgement calls and was always available. I Thought he was an excellent rep for UR Co.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
VIP service
Justin was great; didn't waste hours of my time-quickest car buying experience I've had and I've bought several cars in the past couple of years for family. Car was in superb condition. I enjoyed your staff's enthusiasm for my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service!!!
Tom Dunlap was great! He was very efficient in finding me the exact car I wanted. Louis and Mike in finance were very nice as well. I had a very pleasent car leasing experience at Capistrano Ford. I will definitely recommend to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing service
Great customer service, professional, responsive to calls/text; actually looked at all the things I asked to check and found a resolution
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
quick friendly services
friendly service, work was done quickly, was notified about additional service and recalls that were or may be needed but was not pushed to have them done on the day of the visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase