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Tuttle Click Capistrano Ford

(354 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 11:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–11:30pm
Tuesday 8:30am–9:00pm 7:00am–11:30pm
Wednesday 8:30am–9:00pm 7:00am–11:30pm
Thursday 8:30am–9:00pm 7:00am–11:30pm
Friday 8:30am–9:00pm 7:00am–11:30pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Speedy and accurate service

I was taken care of quickly. He asked how the car was performing after the last service and advised that they had extended the warrantee to 100K miles for this issue. Great news, and glad to hear it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service coupon honored & friendly/cooperative help

The "shuttle" service, ALL of the service advisors (I was assisted by "Bob" this last time . . .), and the fact that I can pay & pickup the vehicle late in the evening, even until MIDNIGHT . . . thanks for that convenience alone!!! Sincerely, Dennis R. Pijor (DRP)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Beautiful dealership. relaxed sales environment.

Roy Ball greeted me upon my arrival and was very knowledgeable on the product and answered all of my questions. I found a car I really wanted,and the sales staff made it happen even with my limited credit. I love the product and the experience. Great dealership, great selection, great sales staff and great location!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful people, prompt attention

Bob Coleman is fantastic. He keeps you informed and is always a pleasure to work with while doing an unpleasant task, taking a 2015 Explorer in for a transmission leak. Clyde L

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Prompt and efficient service

I was pleased with the promptness and communication on the issues with my car and the efficiency for the repair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service Rep.

Luis Guzman- was very well versed and for his young age seemed quite knowledgeable and experienced. He made good judgement calls and was always available. I Thought he was an excellent rep for UR Co.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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VIP service

Justin was great; didn't waste hours of my time-quickest car buying experience I've had and I've bought several cars in the past couple of years for family. Car was in superb condition. I enjoyed your staff's enthusiasm for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service!!!

Tom Dunlap was great! He was very efficient in finding me the exact car I wanted. Louis and Mike in finance were very nice as well. I had a very pleasent car leasing experience at Capistrano Ford. I will definitely recommend to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing service

Great customer service, professional, responsive to calls/text; actually looked at all the things I asked to check and found a resolution

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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quick friendly services

friendly service, work was done quickly, was notified about additional service and recalls that were or may be needed but was not pushed to have them done on the day of the visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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