Reviews
Great customer service!!!
Tom Dunlap was great! He was very efficient in finding me the exact car I wanted. Louis and Mike in finance were very nice as well. I had a very pleasent car leasing experience at Capistrano Ford. I will definitely recommend to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amazing service
Great customer service, professional, responsive to calls/text; actually looked at all the things I asked to check and found a resolution
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
quick friendly services
friendly service, work was done quickly, was notified about additional service and recalls that were or may be needed but was not pushed to have them done on the day of the visit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Professional and helpful
I visited Tuttle Click Ford early on a Friday morning. The receptionist was very helpful and called for a sales representative even though all of the sales team was in a meeting. My sales representative was Marcin. He was very knowledgeable and professional when I test drove the cars. It was nice learning more about the cars from Marcin. Good experience overall.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Simple and easy
Justin Carlton made the whole process buying a car fun. The ability to present all the different finance options and packages and break everything down with no pressure is what made the experience fun as well as simple.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service
Matthew, as usual, was most helpful. He even set up new I Phone in car. He deserves a raise. Service was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Met at the car as I went in for service on my new car. Quick, pleasant and as promised...great experience
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience, no pressure helpful sales staff
No pressure, very helpful, friendly sales staff. Capistrano Ford was able to match the lowest price found with no hassle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Check in expertly handled and I was given updates throughout the process as I waited. Car was ready before anticipated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service and A1 facility
I had the best sales experience, my sales representative (Tom D.) was responsive, informative and caring to ensure a hassle free experience. And because of this would return to purchase future Ford vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
