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Tuttle Click Capistrano Ford

(354 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–11:30pm
Tuesday 8:30am–9:00pm 7:00am–11:30pm
Wednesday 8:30am–9:00pm 7:00am–11:30pm
Thursday 8:30am–9:00pm 7:00am–11:30pm
Friday 8:30am–9:00pm 7:00am–11:30pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Overall Great Experience

We just recently purchased this Lincoln MKZ. We are living in the immediate area and were hoping to bring in the car for service to this dealership because it is close to our home. After our first service, I know we will continue to bring the car to Tuttle Click Ford for all services. Everyone was friendly, the services we asked for were performed and in a timely manner, and there was even a place to buy a sandwich while waiting! Overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Capistrano Ford

You were all great. I told Fords how happy I was with you and how unhappy I am with them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Super Service--Beautiful Facility

Bob Coleman is most helpful. All employees are very friendly and everybody seems to enjoy what they do!! Your pick-up and drop-off service is WONDERFUL.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Old school morning, computers down.

In spite of you computers being down everyone appeared to get the job done in a timely fashion. Very pleased overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great, friendly service, always efficient

I am always very pleased with the service at Capistrano Ford. My family has collectively purchased 4 cars here, and we keep coming back. Also Jason is by far my favorite mechanic. He is clean and efficient and always does a fantastic job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Courteous People

I was a walked-in for an oil change and tire rotation for my Ford Escape and still accommodated even if they are already packed for the day. I was offered a shuttle to ride to/from home while they are working my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fun Experience

Friendly People, they make your Experience buying a car like it should be .....FUN. Thank you guys. Yiannis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bright, VERY clean facility; perfect service!

Ordered my part to arrive the next day. And, programmed my new "key" in a somewhat timely manner. Also enjoy the free wash for my white, 2013 Edge, which I like a whole lot :) nancyD

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick oil changes

I like to be able to be able to pop in and get a quick OLF done and get it done while waiting within a reasonable time frame.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience!

I was impressed with the friendliness and efficiency of the service representative. Also, it's a nice touch to wash the car before giving it back to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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