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Tuttle Click Capistrano Ford

(357 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 11:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–11:30pm
Tuesday 8:30am–9:00pm 7:00am–11:30pm
Wednesday 8:30am–9:00pm 7:00am–11:30pm
Thursday 8:30am–9:00pm 7:00am–11:30pm
Friday 8:30am–9:00pm 7:00am–11:30pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(357 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bright, VERY clean facility; perfect service!

Ordered my part to arrive the next day. And, programmed my new "key" in a somewhat timely manner. Also enjoy the free wash for my white, 2013 Edge, which I like a whole lot :) nancyD

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick oil changes

I like to be able to be able to pop in and get a quick OLF done and get it done while waiting within a reasonable time frame.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good experience!

I was impressed with the friendliness and efficiency of the service representative. Also, it's a nice touch to wash the car before giving it back to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exactly what you'd like to hear

everyone was friendly, and efficient. the work was completed earlier than estimated. the car was returned to us sparkling clean. the cost of the wheel rotation was reasonable (i usually do that myself). it was, over all, a pleasant and positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service!!

All service writers are very friendly, and have a lot of knowledge. Service is fast. The lady that is cashier, is very friendly and does her job very well. The entire service experience is excellent from checking in and Paying the cashier. Car wash service is excellent and a big bonus. Windows are clean and not streaked as happens at regular car washes. Excellent service facility from coming in, to leaving!!! Thank you to all your staff. Coffee - EXCELLENT!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Advisor attention and modern facilities

Shane Allensworth is the epitome of what an advisor should be. He makes sure all my car needs are met and that when I leave the dealership I am complete satisfied with the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service!

Always thorough and efficient. We take both of our Ford vehicles to Tuttle-Click and have always been satisfied with the quality of service. Love the Service Dept. hours of availability.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Helpful staff, shuttle service

Lee was extremely helpful and accommodating. A reasonably efficient shuttle service allowed me to service our work trucks in about a day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service team

Richard West is wonderful! He is always wonderful at following up to make sure my car is ready in time and let's me know if there are going to be any delays. I trust his advice on how to handle my car repairs 100% and value his council.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service & processing, Quality product

John, our salesperson, really helped my wife and I along the way - he wasn't too pushy, but was genuinely interested in helping us make the best decision for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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