Tuttle Click Capistrano Ford

I recently had an issue with my speakers being blown in my 2013 hyundai veloster. I brought it in and talked with Brian H. in the service department. He got everything repaired for me quick, with no hassle and made me feel comfortable and calm. I'll be honest, I was upset that my speakers were messed up after a year of owning the car. (I bought my car at a different dealership) But Brian was terrific and I will be bringing my car here for now on.

I haven't had much luck with the surrounding ford dealers in the area until I tried Tuttle Click ford service. Brian was our service advisor and kept me updated on the status and repairs of my vehicle. He reviewed every concern I had when taking it in for service as well as the most economical and productive way to remedy the issues I was having. The dealership also supports military so that is a plus in my book as well.

Easy access to Service personnel who were very responsive.

The sales, manager, and finance team (Jerry, Kevin, Joe) made this a great experience. My lease was up in a few months and I went into to look at options. Two hours later I am driving away in a new C-Max Energi. Why, because Jerry listened to my needs, Kevin made the deal work and Joe provided the best finance office experience I have ever had at a car dealer. He didn't try to sell me anything, explained everything clearly and I was out on the road before I knew it. Great Job.

From an on-line inquiry to purchase, the experience with Tuttle-Click Ford in San Juan Capistrano was an excellent experience. The whole staff exuded friendliness, willingness to serve, and it was there goal to make the buying a car process exciting and individualized. The process was well thought out and complete in all details. I've bought cars before and it was laborious. Not this time! Thank you Ford at Tuttle-Click San Juan Capistrano! Justin, Eddie, and Bob were some of the staff that were most helpful.

The service rep was great. He listened to my requests, got me the information I needed, & the price for the repair was what I expected. Service was fast and efficient. I love the option of late night hours and appreciate staff willing to work those hours.... I'm sure it get slow or boring, etc.

I've been going to Tuttle Click Ford Service for over 4 years and have always had consistent and great customer service. Last year I had to take my Chevy Truck to a Chevy Dealership and it was through that experience that I truly realized the difference in customer service. Tuttle Click Ford San Juan nails it everytime - each touchpoint is spot on, from my Service Rep Matt Alves to the Cashier to the Porter - love it and I've come to count on it!

I am from Northern California and have used your dealership several times when visiting my son down here. Each time has been a good experience. I have had work done to both my wifes car and my truck. My son has also started using your dealership as well. The proof of your work is alway tested on my drive back to Northern California. So far all the work that has been done is excellent.

Richard West is our service go to guy and he makes our visit pleasant and he takes care of anything we might have a concern about.

Great Sales Team, Truly Honest and upfront, Took care of me like i was truly a family member. This was my first time buying a car and they made it very comfortable for me to ask questions and build confidence on my own without adding any pressure. The entire team was very accommodating to my needs.