Reviews
Great Overall Process!
Very pleasant process. We already agreed on a price and Dave did not try to add things at the end. Was in and out in under 3 hours!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rita, thank you for taking the time to write about your experience. It is magnificent to know that Dave and our staff were able to provide you with the pressure-free and knowledgeable service that Tuttle Click Capistrano Ford is known for. Please feel free to call or stop by if there is anything else we can do to help you. Take care. Best, Shirley
Awesome Service
Easy scheduling and drop off, my car even came out looking great, not just a standard wash but they even did a tire polish!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Steven! Glad to hear that you are impressed with the service we offer here at Tuttle Click Capistrano Ford. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! If there is anything more we can do for you please come back and see us any time! Take care! Best Regards, Shirley
Way to go Walt!
Walt was a true professional: courteous, knowledgeable and respectful. His first question was not: what color are you interested in? Personally, I find this quite offensive. Is it because I am a woman and all that I am interested in is the color of a vehicle? If a man is looking at a truck, does the salesperson ask said customer what color does he want as his introductory question? I think not. This was our experience at the three other ford dealerships that we visited. Andrew was patient, friendly and quite helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amber, thank you for reviewing your time spent at Tuttle Click Capistrano Ford. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Walt assisted you in such a detailed and customized manner. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Kind Regards, Shirley
Driver's Side Window fell off the track
Imagine our surprise and frustration when the driver's side window on our new to us certified 2011 Ford Edge, simply fell off the regulator track and slipped down into the door after we had driven the car just 5,000 miles. We had previously experienced a failed battery, and dysfunctional alarm system which prevented the car from starting while blaring away in our drive way on 3 separate occasions. All were taken care of by sympathetic sales people, and the professional service team. We appreciated that the replacement new battery was compted by the sales manager. We were not happy however to have paid the $100 deductible on our Premium Car warranty for the unusual window off track issue. We are proud and quite satisfied Ford product owners going back to my '57 Fairlane as a teenager, our families cool "65 Mustang Pony car, our multiple Galaxies, a terrific Taurus, and my "98 Explorer with 250K miles and still going strong when I replaced it with the attractive impressive 2011 Edge with all the bells and whistles. We are confident that all will go well in the long run, and the Tuttle-Click's Capistrano Ford agency will continue to provide top level professional sales and service for us and their many other loyal current and new customers. After all, it wasn't their fault that the window fell off the track. Next time we expect to give them the full 5 star rating that this fine team deserves!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took you to give us this feedback. At Tuttle Click Capistrano Ford, we value our customers and we look forward to seeing you on your next visit. Sincerely, Shirley
No hassle sales; convenient location; nice facilit
we had a great experience overall. there were some hiccups during the sales and finance processes but nothing major. Overall it was a very pleasant experience.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your recent experience with us, Charmaine! We're happy to hear that you had such a positive experience with our dealership. Our sales team works hard to deliver a pressure-free and knowledgeable shopping visit and I am glad to hear this was the case for you. Please let us know if there is anything else we can do for you in the future. Enjoy your new car! Sincerely, Shirley
Overall great service but a sad conclusion
Absolutely everything was great until I tried to pick up my car. My service adviser was fast and efficient. The work was finished so quickly I was surprised. Trying to get the keys to my car was another matter.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, it means a lot to hear from our satisfied customers because it tells us that we're doing an incredible job of assisting our guests. Our service team works hard to deliver unmatched service and I will be sure to pass along your kind words. If you have any questions down the road, be sure to give us a call. We can't wait to work with you again! Sincerely, Shirley
Great service, great employees
My appointment was at 8 and I was told my oil change and rotation would take up to an hour and a half. It was done early! Brian was friendly, knowledgeable, and very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laura, thanks for the incredible feedback! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Brian and the rest of our staff will love hearing that their services were appreciated. Take care and be sure to follow us on Facebook and Twitter to find outstanding service specials! Sincerely, Shirley
Great customer service oriented employees
Your shuttle driver Ryan and your serviceman Brian were both excellent and very very professional. They were each a pleasure to work with
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, James! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are happy to hear that Ryan and Brian proved that to you personally. Please visit us on Facebook; for first access to exclusive specials. We appreciate your patronage and we look forward to working with you again soon! Sincerely, Shirley
Excellent service
My sales person and sales management team were professional and able to provide timely decisions versus a long drawn out process which I identified while we were discussing the purchase of the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your recent experience and congratulations on your new vehicle, John! We are pleased to hear that our entire team exceeded your expectations during your shopping visit. We strive to provide unmatched service to every customer so it is rewarding to hear when we achieve this. We look forward to seeing you again and enjoy your new car! Sincerely, Shirley
Excellent service from the Quick Lane staff
The service staff examined our extended service contract to maximize our benefit and minimize future expenditures. They were friendly and courteous and your "second shift" late hours fit our schedule perfectly. Best service of any Ford dealership we've experienced!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jordon, we appreciate you writing this amazing review of our dealership! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that our service team was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this review and we look very forward to seeing you again in the future! Sincerely, Shirley