Reviews
Competent and Consistent Service
I've been going to Tuttle Click Ford Service for over 4 years and have always had consistent and great customer service. Last year I had to take my Chevy Truck to a Chevy Dealership and it was through that experience that I truly realized the difference in customer service. Tuttle Click Ford San Juan nails it everytime - each touchpoint is spot on, from my Service Rep Matt Alves to the Cashier to the Porter - love it and I've come to count on it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hey Cynthia and thank you for the amazing review! We can't tell you enough how much your customer loyalty means to us. We are very happy that we've had the opportunity to service you over the last four years and we look forward to the next visit! We truly thank you again and we'll see you again soon! Shirley
Awesome Dealership
Richard West is our service go to guy and he makes our visit pleasant and he takes care of anything we might have a concern about.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Ambrosia! I'm very happy to hear that Richard was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Shirley
My experience as a first time buyer
Great Sales Team, Truly Honest and upfront, Took care of me like i was truly a family member. This was my first time buying a car and they made it very comfortable for me to ask questions and build confidence on my own without adding any pressure. The entire team was very accommodating to my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new purchase, Joe! Thank you for taking the time to write about your awesome experience with us. At Tuttle Click Capistrano Ford, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. And,Im so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best, Shirley
Great Overall Process!
Very pleasant process. We already agreed on a price and Dave did not try to add things at the end. Was in and out in under 3 hours!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rita, thank you for taking the time to write about your experience. It is magnificent to know that Dave and our staff were able to provide you with the pressure-free and knowledgeable service that Tuttle Click Capistrano Ford is known for. Please feel free to call or stop by if there is anything else we can do to help you. Take care. Best, Shirley
Awesome Service
Easy scheduling and drop off, my car even came out looking great, not just a standard wash but they even did a tire polish!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Steven! Glad to hear that you are impressed with the service we offer here at Tuttle Click Capistrano Ford. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! If there is anything more we can do for you please come back and see us any time! Take care! Best Regards, Shirley
Way to go Walt!
Walt was a true professional: courteous, knowledgeable and respectful. His first question was not: what color are you interested in? Personally, I find this quite offensive. Is it because I am a woman and all that I am interested in is the color of a vehicle? If a man is looking at a truck, does the salesperson ask said customer what color does he want as his introductory question? I think not. This was our experience at the three other ford dealerships that we visited. Andrew was patient, friendly and quite helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amber, thank you for reviewing your time spent at Tuttle Click Capistrano Ford. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Walt assisted you in such a detailed and customized manner. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Kind Regards, Shirley
Driver's Side Window fell off the track
Imagine our surprise and frustration when the driver's side window on our new to us certified 2011 Ford Edge, simply fell off the regulator track and slipped down into the door after we had driven the car just 5,000 miles. We had previously experienced a failed battery, and dysfunctional alarm system which prevented the car from starting while blaring away in our drive way on 3 separate occasions. All were taken care of by sympathetic sales people, and the professional service team. We appreciated that the replacement new battery was compted by the sales manager. We were not happy however to have paid the $100 deductible on our Premium Car warranty for the unusual window off track issue. We are proud and quite satisfied Ford product owners going back to my '57 Fairlane as a teenager, our families cool "65 Mustang Pony car, our multiple Galaxies, a terrific Taurus, and my "98 Explorer with 250K miles and still going strong when I replaced it with the attractive impressive 2011 Edge with all the bells and whistles. We are confident that all will go well in the long run, and the Tuttle-Click's Capistrano Ford agency will continue to provide top level professional sales and service for us and their many other loyal current and new customers. After all, it wasn't their fault that the window fell off the track. Next time we expect to give them the full 5 star rating that this fine team deserves!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words. We're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took you to give us this feedback. At Tuttle Click Capistrano Ford, we value our customers and we look forward to seeing you on your next visit. Sincerely, Shirley
No hassle sales; convenient location; nice facilit
we had a great experience overall. there were some hiccups during the sales and finance processes but nothing major. Overall it was a very pleasant experience.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your recent experience with us, Charmaine! We're happy to hear that you had such a positive experience with our dealership. Our sales team works hard to deliver a pressure-free and knowledgeable shopping visit and I am glad to hear this was the case for you. Please let us know if there is anything else we can do for you in the future. Enjoy your new car! Sincerely, Shirley
Overall great service but a sad conclusion
Absolutely everything was great until I tried to pick up my car. My service adviser was fast and efficient. The work was finished so quickly I was surprised. Trying to get the keys to my car was another matter.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, it means a lot to hear from our satisfied customers because it tells us that we're doing an incredible job of assisting our guests. Our service team works hard to deliver unmatched service and I will be sure to pass along your kind words. If you have any questions down the road, be sure to give us a call. We can't wait to work with you again! Sincerely, Shirley
Great service, great employees
My appointment was at 8 and I was told my oil change and rotation would take up to an hour and a half. It was done early! Brian was friendly, knowledgeable, and very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Laura, thanks for the incredible feedback! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Brian and the rest of our staff will love hearing that their services were appreciated. Take care and be sure to follow us on Facebook and Twitter to find outstanding service specials! Sincerely, Shirley