Reviews
Great customer service oriented employees
Your shuttle driver Ryan and your serviceman Brian were both excellent and very very professional. They were each a pleasure to work with
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, James! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. We are happy to hear that Ryan and Brian proved that to you personally. Please visit us on Facebook; for first access to exclusive specials. We appreciate your patronage and we look forward to working with you again soon! Sincerely, Shirley
Excellent service
My sales person and sales management team were professional and able to provide timely decisions versus a long drawn out process which I identified while we were discussing the purchase of the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your recent experience and congratulations on your new vehicle, John! We are pleased to hear that our entire team exceeded your expectations during your shopping visit. We strive to provide unmatched service to every customer so it is rewarding to hear when we achieve this. We look forward to seeing you again and enjoy your new car! Sincerely, Shirley
Great Service!
My first oil change was free, and they washed my car for me. Very impressed with the service I received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your recent experience with us, Lee! We are pleased to hear that our service team went above and beyond during your oil change. Our staff works hard to deliver unmatched service so it is always rewarding to hear when we achieve this. Enjoy your freshly washed car and we look forward to seeing you again! Sincerely, Shirley
Excellent service from the Quick Lane staff
The service staff examined our extended service contract to maximize our benefit and minimize future expenditures. They were friendly and courteous and your "second shift" late hours fit our schedule perfectly. Best service of any Ford dealership we've experienced!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jordon, we appreciate you writing this amazing review of our dealership! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that our service team was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this review and we look very forward to seeing you again in the future! Sincerely, Shirley
Service
I didn't have to wait to talk to a service manager. He was polite and efficient. Car was ready on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Facebook! Sincerely, Shirley
Excellent Service and Honesty.
Everyone was friendly and they made the process painless. They actually had the car that was advertised unlike some dealerships. They didn't put me through the ringer. They were very fair. I had a good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on the purchase of your new vehicle, Demond! We're thrilled to hear that our sales team was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We hope you're enjoying your new vehicle and we look forward to working with you again soon! Sincerely, Shirley
Excellent service
Friendly, courteous, and professional people who identifed the problem with my car and arranged to have it repaired, at a time suitable to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Capistrano Ford is all about. Check us out on Facebook for access to our exclusive monthly specials! Sincerely, Shirley
Great service, no hassle negotiations
The online / email negotiating with the Fleet Manager. Takes the pressure off from a salesman trying to put more money in his own pocket.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback with us, Jerry. We are happy to hear you felt that our features helped you feel more at ease during your shopping experience! We know how stressful the process can be so its nice to hear when we help make it as hassle free as possible. We hope you're enjoying your new car and we can't wait to see you again! Sincerely, Shirley
Great service
Employees were very helpful and not pushy at all. Their knowledge on the car was excellent. The service exceeded my expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deidre, we appreciate the five-star recommendation. It's a pleasure to hear that our staff provided you with a very smooth car purchasing transaction. We strive to provide our guests with excellent customer service and it's a pleasure to hear that we did just that. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, don't forget to visit us on Facebook for first access to service specials and promotional offers. We look forward to working with you again in the future and we hope you're enjoying your new vehicle! Sincerely, Shirley
Great customer service
Had a great experience. I was able to get my oil changed when it was convienient for me. I like the extended service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, Erich! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook for access to exclusive special offers and coupons! Sincerely, Shirley