Reviews
Great Service!
My first oil change was free, and they washed my car for me. Very impressed with the service I received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your recent experience with us, Lee! We are pleased to hear that our service team went above and beyond during your oil change. Our staff works hard to deliver unmatched service so it is always rewarding to hear when we achieve this. Enjoy your freshly washed car and we look forward to seeing you again! Sincerely, Shirley
Service
I didn't have to wait to talk to a service manager. He was polite and efficient. Car was ready on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Facebook! Sincerely, Shirley
Excellent Service and Honesty.
Everyone was friendly and they made the process painless. They actually had the car that was advertised unlike some dealerships. They didn't put me through the ringer. They were very fair. I had a good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on the purchase of your new vehicle, Demond! We're thrilled to hear that our sales team was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We hope you're enjoying your new vehicle and we look forward to working with you again soon! Sincerely, Shirley
Excellent service
Friendly, courteous, and professional people who identifed the problem with my car and arranged to have it repaired, at a time suitable to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Capistrano Ford is all about. Check us out on Facebook for access to our exclusive monthly specials! Sincerely, Shirley
Great service, no hassle negotiations
The online / email negotiating with the Fleet Manager. Takes the pressure off from a salesman trying to put more money in his own pocket.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback with us, Jerry. We are happy to hear you felt that our features helped you feel more at ease during your shopping experience! We know how stressful the process can be so its nice to hear when we help make it as hassle free as possible. We hope you're enjoying your new car and we can't wait to see you again! Sincerely, Shirley
Great service
Employees were very helpful and not pushy at all. Their knowledge on the car was excellent. The service exceeded my expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Deidre, we appreciate the five-star recommendation. It's a pleasure to hear that our staff provided you with a very smooth car purchasing transaction. We strive to provide our guests with excellent customer service and it's a pleasure to hear that we did just that. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, don't forget to visit us on Facebook for first access to service specials and promotional offers. We look forward to working with you again in the future and we hope you're enjoying your new vehicle! Sincerely, Shirley
Great customer service
Had a great experience. I was able to get my oil changed when it was convienient for me. I like the extended service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, Erich! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook for access to exclusive special offers and coupons! Sincerely, Shirley
Great Service
I had a great customer experience and was very appreciative of the help I received from Ford and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lance, it means a lot to hear from our satisfied customers because it tells us that we're doing an incredible job of assisting our guests. Our team works hard to deliver unmatched service and I will be sure to pass along your kind words. If you have any questions down the road, be sure to give us a call. We can't wait to work with you again! Sincerely, Shirley
Tuttle Click Ford
I was taken home and picked up in a comfortable new car. The showroom has a nice coffee shop and comfortable waiting area. My car was done in one day and was clean when I got it back. I also appreciate the straightforward sales approach. Along with my regular service, I needed new tires. They helped me look up the competitor's prices and promised to beat them. As it turned out, their prices were less than Costco and America's Tires. My new tires were installed and the car was ready to go in less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating, Carolyn! We work very hard to ensure that each of our customers is 100% satisfied with their service experiences. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook! Sincerely, Shirley
Great service wonderful dealership
Roy an Louis were wonderful. We had talked to rancho ford and were disappointed. By the time we drove to Tuttle click they had our vehicles out and ready. A hassle free buy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thank you for the kind words. We're delighted to hear that your entire experience at our dealership with, Roy and Louis, was excellent. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, be sure to follow us on Facebook and Twitter for first access to service specials and promotional offers. We appreciate the review and we look forward to your continued patronage of our dealership! Sincerely, Shirley