Reviews
Great Service
I had a great customer experience and was very appreciative of the help I received from Ford and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lance, it means a lot to hear from our satisfied customers because it tells us that we're doing an incredible job of assisting our guests. Our team works hard to deliver unmatched service and I will be sure to pass along your kind words. If you have any questions down the road, be sure to give us a call. We can't wait to work with you again! Sincerely, Shirley
Tuttle Click Ford
I was taken home and picked up in a comfortable new car. The showroom has a nice coffee shop and comfortable waiting area. My car was done in one day and was clean when I got it back. I also appreciate the straightforward sales approach. Along with my regular service, I needed new tires. They helped me look up the competitor's prices and promised to beat them. As it turned out, their prices were less than Costco and America's Tires. My new tires were installed and the car was ready to go in less than an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating, Carolyn! We work very hard to ensure that each of our customers is 100% satisfied with their service experiences. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook! Sincerely, Shirley
Great service wonderful dealership
Roy an Louis were wonderful. We had talked to rancho ford and were disappointed. By the time we drove to Tuttle click they had our vehicles out and ready. A hassle free buy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thank you for the kind words. We're delighted to hear that your entire experience at our dealership with, Roy and Louis, was excellent. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, be sure to follow us on Facebook and Twitter for first access to service specials and promotional offers. We appreciate the review and we look forward to your continued patronage of our dealership! Sincerely, Shirley
Great service
Brian was very accommodating and eager to help. Service was able to be done last minute and the dealership is clean and we maintained. Prices are reasonable and are a good value. Very well done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, David! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Facebook for access to exclusive special offers and coupons. Sincerely, Shirley
Great Customer Service
Jerry Hall,Sales Rep was very helpful in my final decision to purchase. He has also followed up with me after the purchase.He told me he's available to answer questions anytime on equipment/tech functions.Highly recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this outstanding review, James! We are committed to providing you with unmatched service and believe in educating our customers to help them make informed decisions. I am glad Jerry was able to assist you during your time at our dealership and will continue to be helpful. We look forward to seeing you again on your next visit. Feel free to contact us for any other information you may require. Sincerely, Shirley
Finally I'm happy with my new car purchase
I bought a brand new ford focus on February 28th from Theodore Robbins ford and every day since I bought it I have gegreted this major purchase. The car was making a noise every time I accelerated, I was refered to this dealership my a restaurant owner near my place of work and despite it being an hour out of my way from my house it ended up being worth the time. I called rich raider and he not only connected me to his employees that would take care or my car but ultimately make me feel like I had made a good investment. I now love driving my car that was refused fixing from the dealership I bought it from.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for taking the time to leave us your review, Christina. It is unfortunate to hear the troubles you had with another dealership but we are glad Rich took care of you! Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. We look forward to seeing you again soon! Sincerely, Shirley
Great amenitys and friendly service.
Got to hang out with my daughter for a while while we waited on my car and ran into Andrew who sold me my flex. He is the type of sales person I like. Genuine. I would definatly buy another Ford from him!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathleen, thanks for the incredible feedback! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Andrew and the rest of our staff will love hearing that their services were appreciated. Take care and be sure to follow us on Facebook and Twitter to find outstanding service specials! Sincerely, Shirley
Competitive Prices
The attention to detail for the service on my vehicle and the price of the tires was actually more competitive than I originally anticipated. Everyone was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lee Anne, we really appreciate you taking time to write this positive review. At Capistrano Ford we strive to deliver a one of a kind experience for each and every customer and it is always rewarding to hear when our customers feel confident with their repairs. We are happy that we had great prices listed for you and we look forward to seeing you again! Sincerely, Shirley
Tuttle Click is easy to work with, thank you Tom D
How easy it was to work with Tom Dunlap and how much detailed knowledge Tom has about the products. It allowed us to quickly narrow down our decisions and make the purchase in one day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your new vehicle, Justine! We're thrilled to hear that Tom was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We hope you're enjoying your new vehicle and we look forward to working with you again soon! Sincerely, Shirley
Great service!!!!!!
Bob was very helpful and the service went very fast. Lee helped me with my Bluetooth. It was a very good experience. Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback with us, Christine! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service and we are glad to hear that Bob and Lee showed you this personally. Please visit us on Facebook; for first access to exclusive specials. We appreciate your patronage and we look forward to working with you again soon. Sincerely, Shirley