Reviews
Transmission repair parts not in stock locally.
Service agent, Richard, listened well & had all requested repairs addressed (but not solved, see below) by the estimated pickup time. Transportation home was convenient.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your recent experience with our dealership, Robert! We are thrilled to know that Richard gave you great service during the time of your serviced appointment but regret to hear that we didn't have a part for you. We will be sure to pass your kind words along to our team and we look forward to having the opportunity to work with you again! Sincerely, Shirley
Great Service
When we first arrived, i was very impressed with how clean the dealership was kept. Matthew Alves was our service writer and was very professional, promptly answering each and every one of our concerns. The vehicle was also done in a timely manner. Again, their professionalism is outstanding. We would highly recommend this dealership to our friends, family, and business acquaintances.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Todd, we love hearing about customers that have a great experience at Capistrano Ford, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
A great service department!
I have had a long term working relationship with Richard West. He knows my truck, remembers everything about it, gives good advise/recommendations, is efficient and never rushes me. I could not ask for more.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Grace, thank you for the kind words. We're delighted to hear that your entire experience at our dealership with Richard was excellent. If you have any questions or concerns in the future, please feel free to reach out to us at any time. Also, be sure to follow us on Facebook and Twitter for first access to service specials and promotional offers. We look forward to your continued patronage of our dealership. Sincerely, Shirley
Great Service for my Focus
Took in my car for an oil change. Great service but more important is the fact that you do not try and pressure into more services that are not needed. If something is needed soon I do like to know about it, but if not, then I do not like pressure into getting something done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosemarie, thanks for the incredible feedback! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Our staff will love hearing that their services were appreciated. Take care and be sure to follow us on Facebook and Twitter to find outstanding service specials. Sincerely, Shirley
Professional and accurate
From the moment I arrived I was treated with professionalism and made aware of all the options available to me regarding the maintenance of my Ford Edge. I was contacted a short while later and updated on what the technicians determined what was required and recommended, then given an estimate along with an explanation of costs. After retrieving the vehicle I reviewed the documentation, inspectected the areas worked on and determined the vehicle was safe to operate. The drive home showed much improvement. I'd like to thank Shane Allensworth for his professionalism and keeping me informed, the technicians for doing a great job on the vehicle, and the shuttle driver for being safe as well as professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your wonderful review means a lot to us, Manuel. We appreciate your feedback and are happy to hear that Shane and our service team was able to meet your needs during your time at our dealership. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make it is a stress free experience for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Shirley
Just Clone Lee!!
I have faith that Lee, my favorite service writer will manage my car repair work and get it completed asap. He sounds just as happy as I am when he calls me and tells me my car is ready!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beverly, we love hearing about customers that have a great experience at our dealership, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose Lee. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
Greta service, open late, friendly personell
Unlike any other car dealership I have been to, they were open late into the evening. This allowed me to get important, unexpected, repair work done on my daughter car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Robyn. We are very pleased to hear that our service department showed you a one of a kind experience. We look forward to seeing you again and feel free to connect with us on Facebook for dealership updates until then! Sincerely, Shirley
Excellent Service!
The level of customer service and attention is wonderful. Adam Shane Allensworth and his staff were a pleasure to work with
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the incredible feedback, Hector! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Adam and the rest of our staff will love hearing that their services were appreciated. Take care and be sure to follow us on Facebook and Twitter to find outstanding service specials. Sincerely, Shirley
Night Owl Service Dept - FINALLY!
LOVE your late hours of work, love the appointment, love the professional and friendly staff. I also appreciate that you have a variety of waiting areas where I can sit comfortably and read, work or watch TV. I have also spent hours at one of the well-lit desks in the showroom to do work while having the truck serviced. These are all very nice pluses to me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Catherine! We hope that we have earned your repeat business by working hard to get you the best service possible. It is encouraging to hear that we impressed you by delivering our trademark knowledgeable and professional service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Sincerely, Shirley
Excellent communication
Richard has been my service writer for many years. He always keeps me informed about the progress of the maintenance work. He also lists options, if any, for the work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ralph, thanks for the incredible feedback! Our team is trained to deliver our guests with a memorable experience and I'm so happy to hear that this was the case for you. Richard and the rest of our staff will love hearing that their services were appreciated. Take care and be sure to follow us on Facebook and Twitter to find outstanding service specials. Sincerely, Shirley