Reviews
Great Service
Lee was my service contact and he was fantastic. I was just in for an oil change, but I have been in to your dealership before for another issue and was dealt with in the same competent, customer oriented way. I bought my car from the Huntington Beach Ford and had the worst experience of my life. I'm so glad to be so happy with my local dealer. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Danielle, we love hearing about customers that have a great experience at Tuttle Click Capistrano, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
Good experience
The service advisor was helpful. I couldn't leave the car when I brought it in, but when I brought it back the next morning he remembered who I was and what I needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this positive feedback, Ronda. We are glad that our service team took great care of you during your visit. It is always rewarding to hear when our team delivers unmatched service to our customers. We looking forward to seeing you again! Sincerely, Shirley
Another great service appointment!
Juan Gonzales in Service was great....with other estimates I had in hand, he negotiated with me for my new set of OEM tires for my 2011 Mustang thru Capo. The price was affordable and he kept me updated for the 1.5 days the car was in for the tires and other warranty work. I really appreciate his sincerity and professionalism!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great initial service then not so much....
Juan? Was very helpful and called my previous dealership to clear up a couple of misunderstandings. He was very patient.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service - Richard West
It's because of Richard West, that I keep coming back. He is always honest and up front about what my car needs. He is what makes Ford great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Impeccable service
Andrew was the most pleasant salesman to work with. He gave me all the information I needed to make a decision. Joe Gonzalez also made my experience very pleasant. Much thanks to both. They make going to a dealership a comfortable and fun time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for giving us your feedback, John. We are pleased to hear that Andrew and Joe went above and beyond during our car purchasing session to make it as hassle free as possible! We know how stressful the process can be so its always rewarding to hear when our customers leave feeling confident. We hope you're enjoying your new car and we look forward to your next visit. Sincerely, Shirley
The new facilities are excellent
professional service above and beyond. Even though things can be extremely busy around the dealership, I am always given individual attention and care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth, it means a lot to hear from our satisfied customers because it tells us that we're doing an incredible job of assisting our guests. Our team works hard to give exceptional service to every customer and I will be sure to pass along your kind words. If you have any questions down the road, be sure to give us a call. We can't wait to work with you again! Sincerely, Shirley
Great service - clean facilities
Professional, accommodating, open at night, first class but not pretentious dealership, and I did not feel like anyone was trying to "up-sell" me for more services. The trust level goes up when I think they care about me and will only do what the manual calls for and anything else that really needs attention
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, it's great to hear that you experienced an efficient and enjoyable visit to Capistrano Ford. That's precisely the goal we aim to achieve with each and every customer and I can't tell you how much we appreciate this feedback and 5-star rating. Be sure to contact us down the road with all of your automotive needs. Also, find us on Facebook and Twitter to stay up to date with service department specials. Sincerely, Shirley
Excellent Customer Care
Prompt Service, and user friendly customer lounge area with the snack bar, and tables & chairs. I was able to work for about an hour and a half on my computer the whole time I was waiting for service to be completed.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing with us, Alda. We're happy to hear that you had such a positive experience with our dealership. Our service team works hard to deliver unmatched service. Please let us know if there is anything else we can do for you in the future. Sincerely, Shirley
Great new location, very clean and confortable
Always helpful and courteous. Make sure to service vehicle properly. Make sure you get your discount. Make sure all services are done when they are due.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review and assign our dealership a perfect star rating! We are pleased to know that our service team was able to exceed your expectations. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Shirley