Reviews
Car Purchase
I was pleased how your sales rep Andrew Trillo worked with us. Your finance mgr. was efficient and easy to work with.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on the purchase of your new vehicle, Steve! We're thrilled to hear that Andrew and our team was able to help you find the vehicle you were looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We hope you're enjoying your new vehicle and we look forward to working with you again soon! Sincerely, Shirley
Great service
John Pharrin was excellent, great test drive, sold me on the car right away, made me feel comfortable, great guy, great dealership, great car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We sincerely thank you for taking the time to leave us your review, Kyle. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated and John went above and beyond during your car buying session. Congratulations on your new Ford! We look forward to seeing you again soon. Sincerely, Shirley
Best service around!
I was acknowledged as I walked in the door and all the staff I encountered were friendly, chipper and having fun without seeming unprofessional. Better than the last time I was there, which was also great - I didn't realize there was room for improvement!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your recent experience, Blythe. We are pleased to hear that our team treated you professionally and took great care of you. We hope to see you again soon! Sincerely, Shirley
Great Service
Lee was my service contact and he was fantastic. I was just in for an oil change, but I have been in to your dealership before for another issue and was dealt with in the same competent, customer oriented way. I bought my car from the Huntington Beach Ford and had the worst experience of my life. I'm so glad to be so happy with my local dealer. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Danielle, we love hearing about customers that have a great experience at Tuttle Click Capistrano, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
Good experience
The service advisor was helpful. I couldn't leave the car when I brought it in, but when I brought it back the next morning he remembered who I was and what I needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this positive feedback, Ronda. We are glad that our service team took great care of you during your visit. It is always rewarding to hear when our team delivers unmatched service to our customers. We looking forward to seeing you again! Sincerely, Shirley
Great service - Richard West
It's because of Richard West, that I keep coming back. He is always honest and up front about what my car needs. He is what makes Ford great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Another great service appointment!
Juan Gonzales in Service was great....with other estimates I had in hand, he negotiated with me for my new set of OEM tires for my 2011 Mustang thru Capo. The price was affordable and he kept me updated for the 1.5 days the car was in for the tires and other warranty work. I really appreciate his sincerity and professionalism!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great initial service then not so much....
Juan? Was very helpful and called my previous dealership to clear up a couple of misunderstandings. He was very patient.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Impeccable service
Andrew was the most pleasant salesman to work with. He gave me all the information I needed to make a decision. Joe Gonzalez also made my experience very pleasant. Much thanks to both. They make going to a dealership a comfortable and fun time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for giving us your feedback, John. We are pleased to hear that Andrew and Joe went above and beyond during our car purchasing session to make it as hassle free as possible! We know how stressful the process can be so its always rewarding to hear when our customers leave feeling confident. We hope you're enjoying your new car and we look forward to your next visit. Sincerely, Shirley
Great service - clean facilities
Professional, accommodating, open at night, first class but not pretentious dealership, and I did not feel like anyone was trying to "up-sell" me for more services. The trust level goes up when I think they care about me and will only do what the manual calls for and anything else that really needs attention
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jeffrey, it's great to hear that you experienced an efficient and enjoyable visit to Capistrano Ford. That's precisely the goal we aim to achieve with each and every customer and I can't tell you how much we appreciate this feedback and 5-star rating. Be sure to contact us down the road with all of your automotive needs. Also, find us on Facebook and Twitter to stay up to date with service department specials. Sincerely, Shirley