Reviews
The new facilities are excellent
professional service above and beyond. Even though things can be extremely busy around the dealership, I am always given individual attention and care.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kenneth, it means a lot to hear from our satisfied customers because it tells us that we're doing an incredible job of assisting our guests. Our team works hard to give exceptional service to every customer and I will be sure to pass along your kind words. If you have any questions down the road, be sure to give us a call. We can't wait to work with you again! Sincerely, Shirley
Excellent Customer Care
Prompt Service, and user friendly customer lounge area with the snack bar, and tables & chairs. I was able to work for about an hour and a half on my computer the whole time I was waiting for service to be completed.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing with us, Alda. We're happy to hear that you had such a positive experience with our dealership. Our service team works hard to deliver unmatched service. Please let us know if there is anything else we can do for you in the future. Sincerely, Shirley
Great new location, very clean and confortable
Always helpful and courteous. Make sure to service vehicle properly. Make sure you get your discount. Make sure all services are done when they are due.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review and assign our dealership a perfect star rating! We are pleased to know that our service team was able to exceed your expectations. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Shirley
Short wait for scheduled routine service.
Ability to schedule service for a Sat morning and wait till it was done in a very timely professional manner. Service writer was friendly and kept me updated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
First, the cost. The promotional "Works" deal - that I had received via email having been in the data base - was something I had to take advantage of. $29.99 for all of that is a bargain nowadays. Second, I'd say the staff in the service dept. is friendly and attentive. The reason I came back to T.C.C.F. was based on the service and "bedside manner" I'd received from my last visit.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words and we are glad you were back at Tuttle-Click Capistrano Ford, David! We are happy to hear that our service team was top notch during your recent visit and you were able to save money. Providing unmatched service to each and every customer is important to us. We look forward to seeing you again! Sincerely, Shirley
Great customer service. Much attention given.
I liked that both my Service Advisor Lee and the Service Director Rich Rader spent a lot of time trying to resolve my truck's problem. Lee even went with me on a longer test drive to ensure the repairs truly worked to fix my GPS issues). I received excellent customer service at this visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for taking the time to leave us your review, David. We are pleased to hear that Lee and Rich went above and beyond during your service visit. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. We look forward to seeing you again soon. Sincerely, Shirley
Great service
Your employees were all very helpful in everyway possible. No going back and forth with price. I was very satisfied with our experience. We have purchased many vehicles at San Juan Capistrano Ford and this was the easiest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing about your recent experience at Tuttle Click Capistrano Ford, Carolyn. We are pleased to know that our sales team provided a hassle-free shopping session. Showing each customer unmatched service is very important to us. We hope you're enjoying your new car and we look forward to seeing you again! Sincerely, Shirley
Good people...... great facility
Ive always liked this dealership. Been buying form Click for over 35 years.. all the way back to Tucson Arizona
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark, we appreciate you taking the time to write us this great review. We are thrilled to hear that you have been with us for over 3 decades. We are lucky to have you as apart of the Tuttle Click Capistrano Ford family! Call or drop by whenever you have any questions or concerns. We look forward to many more years! Sincerely, Shirley
Richard West Is Capistrano Ford
Richard West Is A Great Service Adviser As Well As A Great Person. We Love The Personal Attention To Our Service Needs, He Goes Over And Above The Details Required For A Sucessful Business, Which Seems To Be A Lost Cause These Days. Richard West Is Capistrano Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for taking the time to leave us your review, Debbie/Tony. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. Richard is a valued employee so we trust you are in good hands and your comments will passed along! We look forward to seeing you again! Sincerely, Shirley
Great service professional staff
Tom was the most attentive and effective salesman I delt with. His quick response and ability to listen won my business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to write us this positive review, Ryan. Tom is a valued employee here at, Capistrano Ford, so we trust you are in good hands. Providing unmatched service and a quality experience is most important to us. We look forward to impressing you next time! Sincerely, Shirley