Reviews
Short wait for scheduled routine service.
Ability to schedule service for a Sat morning and wait till it was done in a very timely professional manner. Service writer was friendly and kept me updated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
First, the cost. The promotional "Works" deal - that I had received via email having been in the data base - was something I had to take advantage of. $29.99 for all of that is a bargain nowadays. Second, I'd say the staff in the service dept. is friendly and attentive. The reason I came back to T.C.C.F. was based on the service and "bedside manner" I'd received from my last visit.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind words and we are glad you were back at Tuttle-Click Capistrano Ford, David! We are happy to hear that our service team was top notch during your recent visit and you were able to save money. Providing unmatched service to each and every customer is important to us. We look forward to seeing you again! Sincerely, Shirley
Great customer service. Much attention given.
I liked that both my Service Advisor Lee and the Service Director Rich Rader spent a lot of time trying to resolve my truck's problem. Lee even went with me on a longer test drive to ensure the repairs truly worked to fix my GPS issues). I received excellent customer service at this visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for taking the time to leave us your review, David. We are pleased to hear that Lee and Rich went above and beyond during your service visit. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. We look forward to seeing you again soon. Sincerely, Shirley
Great service
Your employees were all very helpful in everyway possible. No going back and forth with price. I was very satisfied with our experience. We have purchased many vehicles at San Juan Capistrano Ford and this was the easiest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for writing about your recent experience at Tuttle Click Capistrano Ford, Carolyn. We are pleased to know that our sales team provided a hassle-free shopping session. Showing each customer unmatched service is very important to us. We hope you're enjoying your new car and we look forward to seeing you again! Sincerely, Shirley
Good people...... great facility
Ive always liked this dealership. Been buying form Click for over 35 years.. all the way back to Tucson Arizona
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark, we appreciate you taking the time to write us this great review. We are thrilled to hear that you have been with us for over 3 decades. We are lucky to have you as apart of the Tuttle Click Capistrano Ford family! Call or drop by whenever you have any questions or concerns. We look forward to many more years! Sincerely, Shirley
Richard West Is Capistrano Ford
Richard West Is A Great Service Adviser As Well As A Great Person. We Love The Personal Attention To Our Service Needs, He Goes Over And Above The Details Required For A Sucessful Business, Which Seems To Be A Lost Cause These Days. Richard West Is Capistrano Ford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for taking the time to leave us your review, Debbie/Tony. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. Richard is a valued employee so we trust you are in good hands and your comments will passed along! We look forward to seeing you again! Sincerely, Shirley
Great service professional staff
Tom was the most attentive and effective salesman I delt with. His quick response and ability to listen won my business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate you taking the time to write us this positive review, Ryan. Tom is a valued employee here at, Capistrano Ford, so we trust you are in good hands. Providing unmatched service and a quality experience is most important to us. We look forward to impressing you next time! Sincerely, Shirley
Excellent Fleet Manager
Dave Macias was great to work with and did what it took to get us in a great car at a fair deal
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nicholas, thank you for taking the time to write us this great review. We are happy to hear that Dave took excellent care of you during your time at our dealership. We know how stressful the car buying process can be so we are happy he was able to make a hassle-free experience for you. Enjoy your new car and we can't wait to see you next! Sincerely, Shirley
1st visit - very impressed!
As I have just purchased a 2013 Ford Escape SEL from a private party, and have 2 additional, extended warranty packages, I will be utilizing your dealership. My first visit went well - all departments were most accomodating and friendly and all in all I was quite happy with this first visit. Quite impressed with your hours of operation as it certainly accomodates those that work during the day, and the facility in San Juan is just beautiful! I want to add a great big thank you to Sandy, who went out of her way in making sure the extended warranties were transferred into my name - she rocks!!! Thank you one and all!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the kind words and congratulations on your new Escape, Susan! I am so pleased to hear that Sandy and our entire team were helpful and accommodating throughout your service visit. Our number one goal is providing exceptional service to each and every customer, and it is always rewarding to hear when we achieve this. We look forward to seeing you next time! Sincerely, Shirley
Well Managed Facilities
Every service experience has been excellent. Prices are as competitive as any lube or service garage I have been to. the wait time has always been reasonable and the facilities at Capistrano Ford are comfortable and clean. There is even shuttle service back to the house if there will be a long wait. EXCELLENT.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing with us, Carl. We're happy to hear that you had such a positive experience with our dealership. We value each and every employee here at Capistrano Ford and we are happy that are always there to take care of you during your visits. Please let us know if there is anything else we can do for you in the future. Sincerely, Shirley