Reviews
Latest visit for scheduled service
Fast, courteous and professional! This dealership offers free pick up and rides home if you have no one to help out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, we love hearing about customers that have a great experience at our dealership, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
There's no question where I'll buy my next Ford...
The personalized, professional, efficient and no-pressure service and treatment I received from Tom Dunlap was outstanding. His continued contact and service to take care of a couple of minor issues has also been impressive. I should also mention Dave Macias for similar reasons. Both were a joy to work with throughout the week-long research/shopping and negotiation process. The process of completing the contract and executing the paperwork was equally efficient and painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the kind words and congratulations on your new car, Alan! I am so pleased to hear that Tom and Dave were helpful and accommodating throughout your car-purchasing experience. Our number one goal is providing exceptional service to each and every customer, and it is always rewarding to hear when we achieve this. We hope to see you again for any future needs! Sincerely, Shirley
Care & Concern, Expedient Repairs, & Efficiency!
From the "SUPERIOR" experience, skill, and knowledge of my Service Advisor (Mr. Matthew Alves), the convenience of the customer lobby (great "breakfast-burrito") -to- the personal courtesy of the "Shuttle-driver" who delivered me home AND offered to pick me up after notification that my repairs were done and a FREE car wash had been completed ... I. Dennis R. Pijor (a.k.a. DRP), the husband of the registered owner (my wife, Fran) can never consider going anywhere else because of the care and concern and my COMPLETE SATISFACTION exercised by Tuttle-Click Ford, San Juan Capistrano dealership. I wish you CONTINUED SUCCESS and you can rely on my trust and confidence to request your help when necessary. The purchase and maintenance of our 2012 Ford Edge SEL has been one of the most joyful events for our family in ages ... but be patient with us ... the endurance and reliability of BOTH of our Ford automobiles negate frequent visits for any repain or upkeep and the warranty provisions are second-to-none. A sincere thankyou for another brief visit (repair was completed "over-night"), but a very productive time and wise decision to use your service, talents and facilities. And I also want to include a sincere thank you to the supervision of his crew and professionlism practiced by Mr. Rich Rader and for the "email-updates! -- Sincerely, DRP
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this outstanding review, Dennis! We are committed to providing you with unmatched service and believe in educating our customers to help them make informed decisions. I am glad Matt and our sales/service teams were able to assist you during your time at our dealership. We look forward to seeing you again on your next visit. Feel free to contact us for any other information you may require. Continue enjoying your Ford Edge! Sincerely, Shirley
Great service!
This was my first time buying a new car and everyone made the experience so easy for me. Tom Dunlap explained everything to me so well, and made the experience as easy and as smooth as possible for me. Great customer service, great experience. I would recommend him and the whole dealership to my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Briana, thank you so much for recommending us, we greatly appreciate you spreading the word on our behalf! We know how intimidating buying your first new car can be, so we do our absolute best to make the entire process easier for our customers. Our philosophy is simple; to find the vehicle that is the perfect fit for the lifestyle of each person that we help, and we know that that takes a little extra care. Please don't hesitate to come in and see us if there is anything more that we can do for you. Sincerely, Shirley
Experience Purchasing New CAr
Walt Borchers, the Internet Fleet Manager, was very friendly and helpful. He did not use any pressure tactics which my wife and I both appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your feedback with us, Carol! I am proud to hear that you had such a great experience working with Walt. He is absolutely an asset to our team and we will make sure your compliments are heard. We hope you enjoy your new Ford! Sincerely, Shirley
Quick & Easy
Simple job, oil change; however, it was done timely with good cheer and I got my car back nicely washed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, we are pleased to see that you took the time to write us such a positive review. We are happy to know that our service team was able to accommodate you during your time at our dealership. Providing a quality experience and unmatched service is very important to us and we are happy we were able to prove that personally. We look forward to seeing your next time! Sincerely, Shirley
great service clean facilities
It was easy. I had a simple 15,000 service, made the appointment, was greeted by the service man who wrote the order told it would be ready in about 2 hours and then your driver drove me to my office in downtown SJC. About 90 minutes later I received a call that vehicle was ready to be picked up. The driver picked me up and and everything went smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us this positive feedback, Oj! Our team works hard to deliver knowledgeable and unmatched service and we are happy to hear you received that during your visit. We look forward to seeing you next time! Sincerely, Shirley
Efficient Service, Great Building
Richard West has always been kind, personable and efficient, after all I have been visiting your dealership for sales and service for over 20 years. Also Shaylee at the front desk was helpful printing a paper that I needed while I waited, a great big shout out to her help as well. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bruce, we really appreciate you taking the time to leave us such a great review! We are more than pleased to hear that you have been with us for over two decades! We are happy that Richard and Shaylee were able to give you the help you needed and then some during your last visit. We look forward to the many more years of business with you! Sincerely, Shirley
Great place to buy and have service.
Very fast service, good, comfortable waiting area, and breakfast at the Cafe at a very reasonable price. Lee, our service writer and Dave, our salesman coud noty have been more helpful, or better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your wonderful review means a lot to us, Raymond. We appreciate your feedback and are happy to hear that Lee and Dave were able to meet your needs during your time at our dealership. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Shirley
Great Service
Advisor Matt was very helpful to identify the problem in my truck and made sure I was informed in a timely manner about the needed fix and when the truck would be ready. It was done earlier and correctly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for sharing your feedback with us, Jack! I am proud to hear that you had such a great experience working with Matt. He is absolutely an asset to our team, and we will make sure your compliments are heard. We look forward to seeing you next time! Sincerely, Shirley