Tuttle Click Capistrano Ford

Dave Macias was great to work with and did what it took to get us in a great car at a fair deal

As I have just purchased a 2013 Ford Escape SEL from a private party, and have 2 additional, extended warranty packages, I will be utilizing your dealership. My first visit went well - all departments were most accomodating and friendly and all in all I was quite happy with this first visit. Quite impressed with your hours of operation as it certainly accomodates those that work during the day, and the facility in San Juan is just beautiful! I want to add a great big thank you to Sandy, who went out of her way in making sure the extended warranties were transferred into my name - she rocks!!! Thank you one and all!

Every service experience has been excellent. Prices are as competitive as any lube or service garage I have been to. the wait time has always been reasonable and the facilities at Capistrano Ford are comfortable and clean. There is even shuttle service back to the house if there will be a long wait. EXCELLENT.

Fast, courteous and professional! This dealership offers free pick up and rides home if you have no one to help out.

The personalized, professional, efficient and no-pressure service and treatment I received from Tom Dunlap was outstanding. His continued contact and service to take care of a couple of minor issues has also been impressive. I should also mention Dave Macias for similar reasons. Both were a joy to work with throughout the week-long research/shopping and negotiation process. The process of completing the contract and executing the paperwork was equally efficient and painless.

From the "SUPERIOR" experience, skill, and knowledge of my Service Advisor (Mr. Matthew Alves), the convenience of the customer lobby (great "breakfast-burrito") -to- the personal courtesy of the "Shuttle-driver" who delivered me home AND offered to pick me up after notification that my repairs were done and a FREE car wash had been completed ... I. Dennis R. Pijor (a.k.a. DRP), the husband of the registered owner (my wife, Fran) can never consider going anywhere else because of the care and concern and my COMPLETE SATISFACTION exercised by Tuttle-Click Ford, San Juan Capistrano dealership. I wish you CONTINUED SUCCESS and you can rely on my trust and confidence to request your help when necessary. The purchase and maintenance of our 2012 Ford Edge SEL has been one of the most joyful events for our family in ages ... but be patient with us ... the endurance and reliability of BOTH of our Ford automobiles negate frequent visits for any repain or upkeep and the warranty provisions are second-to-none. A sincere thankyou for another brief visit (repair was completed "over-night"), but a very productive time and wise decision to use your service, talents and facilities. And I also want to include a sincere thank you to the supervision of his crew and professionlism practiced by Mr. Rich Rader and for the "email-updates! -- Sincerely, DRP

This was my first time buying a new car and everyone made the experience so easy for me. Tom Dunlap explained everything to me so well, and made the experience as easy and as smooth as possible for me. Great customer service, great experience. I would recommend him and the whole dealership to my family and friends.

Walt Borchers, the Internet Fleet Manager, was very friendly and helpful. He did not use any pressure tactics which my wife and I both appreciated.

Simple job, oil change; however, it was done timely with good cheer and I got my car back nicely washed.

It was easy. I had a simple 15,000 service, made the appointment, was greeted by the service man who wrote the order told it would be ready in about 2 hours and then your driver drove me to my office in downtown SJC. About 90 minutes later I received a call that vehicle was ready to be picked up. The driver picked me up and and everything went smoothly.