Reviews
Service experience
Service advisor Bob was courteous and kept me updated regarding the service and needed battery. I did not have an appointment and that did not create an issue. The coffee and water were appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review and assign our dealership a perfect star rating, John! Bob is a valued member of our team and he'll be delighted to learn that he was able to exceed your expectations. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Shirley
great service
Customer service was fantastic. I will be telling all my friends and family about the great experience I had the Ford in San Juan Capistrano
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the amazing recommendation and review, Elizabeth. I am ecstatic to hear that you were so pleased with the service you received at our dealership. We strive to provide exactly the type of experience you described for each and every customer. Our team is committed to supporting our customers any way we can. Enjoy your new car and we look forward to your next visit! Sincerely, Shirley
very accomodating, treated me well
I made an inquiry via the Internet and got a prompt response, and even though I wasn't able to follow up for about a week, the salesperson was not pushy but persistent enough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this outstanding review, Linnette! We are committed to providing you with unmatched service and believe in educating our customers to help them make informed decisions. I am glad our sales team was able to assist you during your time spent with our dealership. We look forward to seeing you on your next visit. Feel free to continue contact us for any other information you may require. Sincerely, Shirley
Great customer care Bob Coleman
I come to your dealership (even though it's farther away) because of Bob Coleman. I have worked with him for years and totally trust him with both of my Ford SUVs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this outstanding review, Nora! We are committed to providing you with unmatched service and believe in educating our customers to help them make informed decisions. I am glad Bob has been able to assist you over the years. We look forward to seeing you next and for many more years. Feel free to contact us for any other information you may require. Sincerely, Shirley
Quick Lane Service
Matt/Service Manager did a great job, keeping the communication open for servicing my car. He told me exactly what need to be done, and got everything fix in a timely matter.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, we love hearing about customers that have a great experience at Tuttle-Click Capistrano Ford, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are happy to hear tat Matt took great care of you. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
Great Service Experience
We contacted our sales rep who made the appointment for us the next day. Upon my arrival I was met by a service rep who was very helpful explaining my service plan options. Your sales rep sought me out to see if things were going OK which I thought was a nice touch. The service was completed without delay and I was sent on my way very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On behalf of everyone at our dealership, I'd like to thank you for this excellent 5-star review, John! Customer service is our highest priority, and I'm happy to hear that our sales team gave you outstanding service. We appreciate your business and look forward to giving you the same great service next time we see you. Enjoy your new Ford! Sincerely, Shirley
Very pleased
Prompt service, performed while I waited, friendly, helpful service adviser(s), and an inexpensive, but tasty breakfast at the "cafe", and free wifi, while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the kind words and taking the time to write this nice review, Raymond! I am so pleased to hear that our team was helpful and accommodating throughout your service visit. Our number one goal is providing exceptional service to each and every customer, and it is always rewarding to hear when we achieve this. We hope to see you again for any future needs. Sincerely, Shirley
Outstanding service visit
Matt went above and beyond to take care of my service needs, excellent customer service! The entire staff was attentive and dedicated to customer enthusiasm.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, thank you for taking the time to write this great review and assign our dealership a perfect star rating! Matt is a valued member of our team and he'll be delighted to learn that he was able to exceed your expectations. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Shirley
Professional Service and Attention to Detail
Even though my car is a Honda Fit, Bob Coleman, the advisor, and Brandon Gregory, the technician, went out of their way to find out the recommended oil for this vehicle before doing the service. (Honda recommends full synthetic on the Fits)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, we appreciate you taking the time to write us this great review. We are happy to hear that Brandon and Bob went above and beyond during your visit and got the information you needed. We hope to see you again in the future! Sincerely, Shirley
Friendly service
You do quality work and stand behind it. It gives me confidence in the reliability of my vehicles. I also like the fact you will take me home and pick me up if needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, we sincerely thank you for taking the time to leave us your review. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. We look forward to seeing you again soon. Sincerely, Shirley