Reviews
Efficient Service, Great Building
Richard West has always been kind, personable and efficient, after all I have been visiting your dealership for sales and service for over 20 years. Also Shaylee at the front desk was helpful printing a paper that I needed while I waited, a great big shout out to her help as well. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bruce, we really appreciate you taking the time to leave us such a great review! We are more than pleased to hear that you have been with us for over two decades! We are happy that Richard and Shaylee were able to give you the help you needed and then some during your last visit. We look forward to the many more years of business with you! Sincerely, Shirley
Great place to buy and have service.
Very fast service, good, comfortable waiting area, and breakfast at the Cafe at a very reasonable price. Lee, our service writer and Dave, our salesman coud noty have been more helpful, or better.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your wonderful review means a lot to us, Raymond. We appreciate your feedback and are happy to hear that Lee and Dave were able to meet your needs during your time at our dealership. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Sincerely, Shirley
Great Service
Advisor Matt was very helpful to identify the problem in my truck and made sure I was informed in a timely manner about the needed fix and when the truck would be ready. It was done earlier and correctly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for sharing your feedback with us, Jack! I am proud to hear that you had such a great experience working with Matt. He is absolutely an asset to our team, and we will make sure your compliments are heard. We look forward to seeing you next time! Sincerely, Shirley
very accomodating, treated me well
I made an inquiry via the Internet and got a prompt response, and even though I wasn't able to follow up for about a week, the salesperson was not pushy but persistent enough.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this outstanding review, Linnette! We are committed to providing you with unmatched service and believe in educating our customers to help them make informed decisions. I am glad our sales team was able to assist you during your time spent with our dealership. We look forward to seeing you on your next visit. Feel free to continue contact us for any other information you may require. Sincerely, Shirley
Service experience
Service advisor Bob was courteous and kept me updated regarding the service and needed battery. I did not have an appointment and that did not create an issue. The coffee and water were appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review and assign our dealership a perfect star rating, John! Bob is a valued member of our team and he'll be delighted to learn that he was able to exceed your expectations. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Shirley
great service
Customer service was fantastic. I will be telling all my friends and family about the great experience I had the Ford in San Juan Capistrano
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the amazing recommendation and review, Elizabeth. I am ecstatic to hear that you were so pleased with the service you received at our dealership. We strive to provide exactly the type of experience you described for each and every customer. Our team is committed to supporting our customers any way we can. Enjoy your new car and we look forward to your next visit! Sincerely, Shirley
Great customer care Bob Coleman
I come to your dealership (even though it's farther away) because of Bob Coleman. I have worked with him for years and totally trust him with both of my Ford SUVs.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this outstanding review, Nora! We are committed to providing you with unmatched service and believe in educating our customers to help them make informed decisions. I am glad Bob has been able to assist you over the years. We look forward to seeing you next and for many more years. Feel free to contact us for any other information you may require. Sincerely, Shirley
Quick Lane Service
Matt/Service Manager did a great job, keeping the communication open for servicing my car. He told me exactly what need to be done, and got everything fix in a timely matter.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Deborah, we love hearing about customers that have a great experience at Tuttle-Click Capistrano Ford, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are happy to hear tat Matt took great care of you. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
Great Service Experience
We contacted our sales rep who made the appointment for us the next day. Upon my arrival I was met by a service rep who was very helpful explaining my service plan options. Your sales rep sought me out to see if things were going OK which I thought was a nice touch. The service was completed without delay and I was sent on my way very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On behalf of everyone at our dealership, I'd like to thank you for this excellent 5-star review, John! Customer service is our highest priority, and I'm happy to hear that our sales team gave you outstanding service. We appreciate your business and look forward to giving you the same great service next time we see you. Enjoy your new Ford! Sincerely, Shirley
Very pleased
Prompt service, performed while I waited, friendly, helpful service adviser(s), and an inexpensive, but tasty breakfast at the "cafe", and free wifi, while I waited.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for the kind words and taking the time to write this nice review, Raymond! I am so pleased to hear that our team was helpful and accommodating throughout your service visit. Our number one goal is providing exceptional service to each and every customer, and it is always rewarding to hear when we achieve this. We hope to see you again for any future needs. Sincerely, Shirley