Reviews
Outstanding service visit
Matt went above and beyond to take care of my service needs, excellent customer service! The entire staff was attentive and dedicated to customer enthusiasm.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, thank you for taking the time to write this great review and assign our dealership a perfect star rating! Matt is a valued member of our team and he'll be delighted to learn that he was able to exceed your expectations. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Shirley
Professional Service and Attention to Detail
Even though my car is a Honda Fit, Bob Coleman, the advisor, and Brandon Gregory, the technician, went out of their way to find out the recommended oil for this vehicle before doing the service. (Honda recommends full synthetic on the Fits)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, we appreciate you taking the time to write us this great review. We are happy to hear that Brandon and Bob went above and beyond during your visit and got the information you needed. We hope to see you again in the future! Sincerely, Shirley
Friendly service
You do quality work and stand behind it. It gives me confidence in the reliability of my vehicles. I also like the fact you will take me home and pick me up if needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, we sincerely thank you for taking the time to leave us your review. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. We look forward to seeing you again soon. Sincerely, Shirley
Couldn't Have Gone Smoother
My experience was superior. Moe and the team at Capo Ford were very welcoming and helped my decision to buy a new car a very enjoyable experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for sharing with us. We're happy to hear that you had such a positive experience with our dealership. Moe is a valued employee so I know you are in good hands. Please let us know if there is anything else we can do for you in the future. Enjoy your new car! Sincerely, Shirley
Outstanding service, fast service, friendly staff
Justin Carlton did an outstanding job getting me the type of mustang I have been looking for. All the paper work was quickly processed. Very nice customer service at capistrano ford, thats why i keep coming back to purchase my vehicles here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tuttle Click Capistrano Ford
service Personnel very efficient and made suggestions as to some additional items I might want to have done. Car was cleaned (almost as good as I clean it) and that is a very much appreciated perk.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Experience with GM
I definitely like the professionalism and experience I had with Walter, the GM for Leasing. He was patient, cordial and genuinely a great person to talk to. Provided us with payment options for the purchase vs lease. Hopefully he stays with you for a long time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tuttle Click for this Chick
Travis Cohn- a consummate professional. Overqualified for this this work but so grateful to have him as my service person. Respectful, timely and knowledgeable- a gem!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
The service was quick. I had an appointment at 8:30, and told the work would take about one and one-half hours. They had me out in 45 minutes, with no extra charges.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kirk, we love hearing about customers that have a great experience at our dealership, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
Great Service Department
Travis is an incredible service adviser. I've gone to him before and will keep going to him. Additionally, everyone is friendly and helpful and the new wait area is open and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Syed, we love hearing about customers that have a great experience at Tuttle Click Capistrano! We're happy that Travis helped you during your visit. We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley