Reviews
Couldn't Have Gone Smoother
My experience was superior. Moe and the team at Capo Ford were very welcoming and helped my decision to buy a new car a very enjoyable experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for sharing with us. We're happy to hear that you had such a positive experience with our dealership. Moe is a valued employee so I know you are in good hands. Please let us know if there is anything else we can do for you in the future. Enjoy your new car! Sincerely, Shirley
Outstanding service, fast service, friendly staff
Justin Carlton did an outstanding job getting me the type of mustang I have been looking for. All the paper work was quickly processed. Very nice customer service at capistrano ford, thats why i keep coming back to purchase my vehicles here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tuttle Click Capistrano Ford
service Personnel very efficient and made suggestions as to some additional items I might want to have done. Car was cleaned (almost as good as I clean it) and that is a very much appreciated perk.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Experience with GM
I definitely like the professionalism and experience I had with Walter, the GM for Leasing. He was patient, cordial and genuinely a great person to talk to. Provided us with payment options for the purchase vs lease. Hopefully he stays with you for a long time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tuttle Click for this Chick
Travis Cohn- a consummate professional. Overqualified for this this work but so grateful to have him as my service person. Respectful, timely and knowledgeable- a gem!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
The service was quick. I had an appointment at 8:30, and told the work would take about one and one-half hours. They had me out in 45 minutes, with no extra charges.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kirk, we love hearing about customers that have a great experience at our dealership, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
Great Service Department
Travis is an incredible service adviser. I've gone to him before and will keep going to him. Additionally, everyone is friendly and helpful and the new wait area is open and comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Syed, we love hearing about customers that have a great experience at Tuttle Click Capistrano! We're happy that Travis helped you during your visit. We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment. Sincerely, Shirley
Great service from the service rep
I've worked with Richard West, service rep, over the last 4 or 5 years. He is great to work with and knows my car. Also, your shuttle service works great for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John/Judy, we are very pleased to see your positive review you took time to write us. We are happy that John has been taking care of you for over 5 years each time you come in for a visit. We strive to give our customers the best service and experience. We can't wait to see you next time and feel free to find us on Facebook for dealership updates. Sincerely, Shirley
Excellent service
I was able to get my vehicle in when I wanted to. Service was completed on time. Shuttle service was available to and from my home. Service advisor was courteous and very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to see the positive review you took time to write for us, Harry. We are also happy to hear that our service team took great care of you during your last visit. Creating a quality experience and excellent customer is among our top priorities! Feel free to find us on Facebook for dealership updates and we can't wait to see you next time! Sincerely, Shirley
Professional representatives
(Appointment date: 12/14/2013) William greeted me and when I mentioned I had an appointment but couldn't remember who with, he went out of his way to look for a service rep to assist me. I then watched William as he assisted another customer - again with the same courtesy and professionalism.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this positive feedback, Anne. We are happy to hear that William took great care of you and everyone around. Creating excellent customer service and a quality experience is important to us. We look forward to seeing you next time. Until then, feel free to connect with us on Facebook for updates at our dealership. Sincerely, Shirley.