Tuttle Click Capistrano Ford

Very quick response after submitting my online inquiry through the TuttleClick website. I was able to do the credit check and application over the phone. I was able to get the terms, monthly payments, down payments accepted over the phone. The car was delivered the same day, and by the time I made it to the dealer location, all I had to do was pick warrenty options and sign contract. Same day, in and out...and they were very flexible in accepting the time line for my cash down payment to be made in full. Justin Carlton, the sales rep, did an outstanding job categorically.

Richard always takes care of my needs and makes me feel like a valued customer. My 2 Ford vehicles have been well taken care of by him.

My daughter's Mustang died in the middle of the night and I had it towed to the dealership and used the night drop. Obviously, without an appointment, I spoke with Lee in the morning who arranged for the repairs and the cars, which needed substantial charging system work, was ready by 4:00pm. Terrific service. Lee was great.

ease of drop off and most important car was delivered in timely manor very important. I know that taking it to your ford dealer for repairs is the best thing because i know it will be done right.

On several occaisions I have had Travis Cohn as my service advisor ... He is incredibly helpful, informative and acts with a high degree of professionalism ... I really can't say enough about the quality of his service and how he makes the experience so much more enjoyable ... This most recent visit was no exception ...

Travis Cohn / Service Advisor, is a dedicated FORD employee. Anytime my Ford F-150 requires service I call Mr. Cohn and schedule an appointment. Feeling and knowing that my vehicle is in good hands with my service advisor and Tuttle-Click Capistrano Ford. Having always been a FORD owner, I will continue to bring my vehicles to your dealership, because of your dedication to customer service.

Thomas understood how to explain things and let me ask questions. He treated me with respect and was concerned with what my needs were for new car. I'm not always the best buyer, but Thomas and I worked well together

I loved my experience w/Tim the sales guy. Nice, not pushy, answered all our question, was patient, professional, would refer him to our family and friends.

The Sales Manager, Kevin was and always has been very helpful and makes my family feel like were a part of his family. The sales man, Andrew was so gracious and explained everything to us even after he was supposed to be off.

Friendliness of staff, professionalism of staff, they wash my car after each service, provide coffee and now have a snack bar plus huge television and excellent waiting area, plus they want to know if I was satisfied- HUGE HUGE accolade!!