Reviews
Service Department
I always have a great experience here, Bob my service advisor is excellent, he always keeps me informed about my car and keeps his word. The Service Director is great too, he came out and introduce himself and said if I ever need any help to don’t hesitate to call or come in and see him! GREAT EXPERIENCE.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Susie, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that Bob has consistently provided you with excellent customer service and has made servicing your vehicle enjoyable! Our team thanks you for making us your trusted dealership of choice and we all look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Best service department
Capistrano Ford is like family great service with a smile 😃 I would recommend the service department to a friend or family member anytime thank you 😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jay, Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Capistrano Ford. We are pleased to hear that our entire team was able to provide you with excellent customer service while visiting our dealership! Thank you for being a part of the Tuttle-Click family and we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Attentive service
Good communication and pleasant overall experience! Very happy! I didn’t have to wait long and they contacted me right away when my vehicle was finished.I would recommend Tuttle Click Jeep to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Capistrano Ford. We are pleased to hear that Paul and our parts department were able to provide you with excellent customer service while visiting our dealership! Our team looks forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Brian Peyton lying for financial gain
Brian in Finance went out of his way to redo a already signed contract for financial gain. When he was asked about the APR on the contract, which was off by .25%, he knowingly lied and it was cought by my wife less then an hour later when she reviewed it. Thank God for her college degree in Finance!
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, We are displeased to read about your recent experience with us here at Tuttle-Click Capistrano Ford. Our goal is to always provide accuracy for our customers and make sure our team is completely transparent during the entire buying process. Your review has been sent to our management for an internal discussion. Please contact us to speak about your visit or help resolve any issues. Sincerely, Shirley | shirley@tuttleclick.com
Great service and timely completion.
This service and timeliness of completion is great. The bummer is that they used to offer a free car wash with repairs and service. I have chosen this location because of that perk. In the future I will probably choose a different location that does offer the free car wash . When you are spending $1000 or more on repairs, it’s nice to at least get a clean shiny car back.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Christina, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click's Capistrano Ford. We are pleased to hear that our team completed service on your vehicle in a timely manner! Thank you for making us your trusted dealership of choice and. we look forward to seeing you again in the future, for all things Ford! Sincerely, Shirley | shirley@tuttleclick.com
Awesome experience
I had the opportunity to have Kyle Sanders help me with my service on my car. I have tried other dealerships and they are no comparison to the service I received from Kyle. He was professional, courteous and so willing to help. I will be going back for sure!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Scott, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that Kyle was able to provide you with excellent customer service while visiting our dealership! Our goal is to make your time at our dealership easy and enjoyable, then get you back on the road with confidence in your vehicle. Thank you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford!
Service was only 30-45 minutes
I was surprised at how little time it took to get my car serviced and I appreciate it was not very long everybody was courteous and kind
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Valerie, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that our service department was able to provide you with answers to all of your questions! Our team thanks you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford!
Excellent
Service of current car was a disaster and mishandled by Capo Ford service staff. Led to ruined transmission. The sales team cared and helped turn a horrible situation into a positive with a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that our sales department was able to get you into a new car! Our team thanks you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford!
Professional
Service representative shares details regarding the service needed I can understand. The staff Is welcoming & accomodiating. Transportation home and back if you don't want to wait in their comfortable customer waiting area provided for you. Honest completion time of service to be performed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that our team was able to accommodate to your needs and made your experience enjoyable. Our team thanks you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford!
Excellent Service Again
Came in with no appointment and they were really busy but Kerby squeezed me in for an oil change and minor service. They have a nice customer lounge with plenty of room and great WiFi. I am definitely coming back for my next service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thanks for sharing your recent 5 star experience with us here at Tuttle-Click Capistrano Ford. We are pleased to hear that Kerby and the rest of our service department were able to provide you with answers to all of your questions! Our team thanks you for making us your trusted dealership of choice and we look forward to seeing you again in the future, for all things Ford!