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AutoNation INFINITI Tustin

(1,014 reviews)
Visit AutoNation INFINITI Tustin
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (866) 984-5275 (866) 984-5275
Used (866) 984-5576 (866) 984-5576
Service (877) 227-1714 (877) 227-1714

Reviews

(1,014 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation INFINITI Tustin from DealerRater.

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The best dealership around.

The best dealership around. Best customer service, clean, organized and they know how to treat their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Very honest and knowledgable everyone is very nice and

Very honest and knowledgable everyone is very nice and helpful in all areas from sales to finance

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello Catalina, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

Great service.

Great service. Superior customer service. Our car was serviced quickly They were able to get us in without an appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Leo, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Infinti of Tustin has stepped up their game!

Infinti of Tustin has stepped up their game! I beought my boyfriends car in for service, (battery issue) they took care of it and did an inspection and a wash. You have better people work at this location now. I will be back for service! New service manager & General manager is amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Very professional.

Very professional. I liked the video they sent to my phone explaining they’re check of underneath of car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

I dont have anything but great raves to autonation

I dont have anything but great raves to autonation infiniti! always a great service from service members, shout out to Hazel at the customer service desk, she is very informative and detailed on her profession. ⭐️⭐️⭐️⭐️⭐️.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation INFINITI Tustin. We are always more than happy to assist you if anything else comes up. Take care!

oil Change

This was my first time at this dealership , I made a appointment for 9:40 for a oil change and tire rotation and it was finished at 12:00 ..I have a 2007 FX35 and it runs great never any problems .The girl didnt ask me if I wanted synthetic oil which I never use and I didnt realize that till I went to pay the bill and it was 133.00 .. Maybe Ive just been spoiled going to Infinity of Mission Viejo which has been closed but will be reopening soon ..

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Andrea, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

This dealership is by far the best - from the quality of

This dealership is by far the best - from the quality of service to their knowledge, ten out of ten!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

Infinity Tustin is no doubt the best dealership I’ve had

Infinity Tustin is no doubt the best dealership I’ve had the pleasure of taking my car to each and every time. They really go above and beyond to accommodate my requests and answer any questions related to service needs. They know how to make the customer feel valued in ways that other dealerships simply do not. There’s not one negative aspect I could mention regarding the care and delicacy they put into their work. You’d be doing a disservice taking your Infinity to anybody else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

I bought a 2019 Kia forte very nice looking car

They were nice and friendly service was great the cars they have there I really really recommend to anybody the sales person and financial agent was they were not very nice friendly. If I would like to buy another car, I’ll go with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Luis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation INFINITI Tustin and we hope to be of service again in the future.