Reviews
Q50 Hybrid
They were very courteous. Took my car on time and finished it on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Infinity
Great dealer. Luis and the rest of the team are very helpful people. I wish I can give them more than 5 stars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Hung, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
Great customer service and very friendly staff. Also the waiting room for customers was nice and clean
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Agustin, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service for my Infiniti QX70S
I service my car at this dealership and I've never had a bad service once. Their customer service is impeccable and they will do their best to make you feel welcome.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Fabomi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation INFINITI Tustin. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
I was very happy with the service I received.
I was very happy with the service I received. My appointment was honored on time, and my representative, Hazel, was very thorough and professional. I had confidence in her recommendations, and did not feel like there was any up selling of services. My only disappointment was that they no longer offered a loaner car for the 15K mile service - only a shuttle to home.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Tina, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service
Car has been at the dealer for 2 months now. They can't seem to find the problem after changing multiple parts waiting to see what they diagnose next.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Adrian, we are deeply disappointed by your experience at AutoNation INFINITI Tustin. Please call our General Manager at (714) 627-5556 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
They took such good care of us and went above and beyond.
They took such good care of us and went above and beyond. The customer service was spectacular and we appreciate the high level of care that went into servicing our vehicle. We highly recommend Autonation Infiniti at Tustin for all your servicing needs!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation INFINITI Tustin and we hope to be of service again in the future.
Routine service visit
I dropped off my QX50 at Autonation Infiniti Tustin on May 24th for a routine service. I intended to walk home in spite of a light rain (it's not far from my home) but was offered a ride home due to the weather, which I accepted. The service representative checked my car in, recorded all of the service details, and subsequently texted me when the car was ready, with a short video explaining all of the inspections performed and assuring me that all was well. I was very impressed by the quality of the service and the attention to detail shown by all personnel. My car was clean and had been washed as part of the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Richard, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I made a service appointment and when I arrived was
I made a service appointment and when I arrived was immediately greeted by Gabriel to start the work to be performed. The work was done quickly and the car was even washed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Worth it
It was a very good experience, everything was nice and easy! Time is always a factor when buying a car but autonation made it worth it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Juan, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!