Reviews
First the good news.
First the good news. I purchased two high performance tires and the dealership (Tustin Infiniti) was very competitive on price. I checked with Costco first. I therefore purchased the tires from the dealer. Everyone I dealt with was very polite and helpful. The bad news is, I dropped the car off at 10:30 and it wasn't ready till 5:30. I had only an oil change and two tires replaced. This was with an appointment! WIth an appointment, this should have taken two hours at best. Scheduling could be better. Laurence
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. Feel free to stop by if you ever need any more help.
Best service ever!
Best service ever! So friendly, greet you with respect and give you options is a plus
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
They were very helpful and seemed very concerned about my
They were very helpful and seemed very concerned about my problem. They made sure I had a comfortable place to sit and then got me a loaner car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service from the time you pull up to the minute you
Great service from the time you pull up to the minute you leave and check it out. Friendly helpful and always courteous. I loved my experience with Frank and the people in service at Tustin infinity.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Darren, we're happy you found our staff to be so supportive during your experience here at AutoNation INFINITI Tustin. We are always more than happy to assist you if anything else comes up. Take care!
First time there at the dealership.
First time there at the dealership. Had an excellent service. Will go back there for sure next time I need service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Always had good experiences in the past with the service
Always had good experiences in the past with the service department, however, during my recent service visit (in for a routine oil/filter change) I was called and recommended what turned out to be an unnecessary service on the car. I obviously didn't have my service history available during the phone call so I agreed to the $375 item. It seemed a little unusual that this item was over due so I checked and it had been done on schedule. The service rep did reduce the charge but I still paid for an unneeded maintenance item.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation INFINITI Tustin. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 627-5556 to discuss what we can do to help.
Great buying experience, no hassle, very friendly and
Great buying experience, no hassle, very friendly and professional, the attention we received for being a Sunday evening was amazing.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Was in on Saturday for an oil change.
Was in on Saturday for an oil change. I needed new tires as well and the advisor worked with me to find tires in my price range and gave me a discount. I will be back -- they were great!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Infinity of Tustin never fails Always professional
Infinity of Tustin never fails Always professional Great Customer Service Thankyou Frank Gutierrez Service Advisor
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation INFINITI Tustin. We are always more than happy to assist you if anything else comes up. Take care!
It could have been better.
It could have been better. Sales and finance were amazing. Behind the scenes need improvement.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!