Reviews
Great service, very friendly, reliable, and clean!
My experience was WONDERFUL at Ourisman Chevrolet Marlow Heights!! From the sales rep to the Finance Rep, they were awesome!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Taninia, thank you very much for taking your time to leave us a great review! We are pleased to hear about your positive experience at Ourisman Chevrolet Marlow Heights. If there is anything else we can do for you, just give us a call! Sincerely, Kenny Powers, General Manager
Unbelievably Great Experience
I was greeted immediately and treated with respect. The process was not long and drawn out. From beginning to end I was satisfied with my experience. I would definitely refer my friends and family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linroy, thank you for taking your time to leave us a review! We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Ourisman Chevrolet Marlow Heights is all about. We look forward to working with you, your family, and your friends in the future! Sincerely, Kenny Powers, General Manager
Ourisman Chevrolet Rocks!
Patricia and Oguz made this particular car-buying experience remarkably pleasant by their "team player" approach. Through every step of the process, they genuinely worked in my best interest! I'll be buying from wherever THEY are, which I believe will be Ourisman, because the entire staff I encountered was attentive, courteous, KIND, and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your kind words, Sean! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. If there is anything more we can do, please come back and see us again any time. We look forward to your next visit! Sincerely, Kenny Powers, General Manager
Customer first at Ourisman Chevrolet
My experience at Ourisman Chevrolet has always been a great one. But the other night Kenneth Pankey turn what was a terrible and costly situation into a new and beneficial result. Being a customer you always want to come out of a place of service feeling that you have made a good move. Mr. Pankey definitely helped us and made us feel as if he had our best interest in hand. Thank You Chevrolet and as long as you employ people with the mindset of pleasing the customer like Mr. Pankey, you will always have my business and my family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, thank you for taking the time to leave us this 5-star review! Kenneth is a great asset to our team and I will be sure to pass along your praises to him. We look forward to working with you and your family in the future! Sincerely, Kenny Powers, General Manager
Satisfied
It was a pleasure to meet the staff and I didn't get what I wanted but I was put in something else for now
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alicia, thank for the positive feedback. We work very hard to ensure that each of our customers is 100% satisfied with the Ourisman Chevrolet Marlow Heights experience. Feel free to call or stop by if there is anything else we can do for you! Sincerely, Kenny Powers, General Manager
Excellent Service
It was best experience ever. When everyone else turned me down, Ourisman Chevrolet said yes, to a NEW 2015 vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keia, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you. Enjoy your new car and please feel free to call or stop by if there is anything else we can do to help you! Sincerely, Kenny Powers, General Manager
Ourisman
Unlike some of my previous experiences with some of the staff at Ourisman in Marlow Heights, Dave in the Service Department was VERY helpful! He gave me grade A customer service yesterday. He was very pleasant, welcoming and went the extra mile to pull my car up front and had the air conditioning on so that the car was cool down. I was so HAPPY I gave him a hug. It gives me great pleasure to write how wonderful he treated me as a customer. GREAT JOB Dave in the service department!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your wonderful review, Jacqueline! We're glad to hear that Dave was so helpful! We strive to provide excellent customer service and we're happy that this was the case for you. Please let us know if there's anything else we can do for you! Sincerely, Kenny Powers, General Manager
amazing job!
dave kelly and kenny powers are FABULOUS!!!! the experience in Finance was second to none!! this is a dealership that i recommend to all my friends!!!! Dave is so nice he brought me a sandwich and then even brought out a nice soda for me to clench my thirst. I love the atmosphere and kindness!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Taking care of Business
I took my car in on a Friday for a check engine light. Lisa made sure to call me and keep me updated on my car. Bad thing is I had to take in that Monday because the light came back on. The tech fixed one thing and cleared the codes of another. Thankfully Lisa was very diligent on getting this fixed and didn't charge me much for my troubles. She made sure to keep me updated, which I liked, and everything was done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Caryn, thank you for the awesome feedback! We're very happy to hear that Lisa provided you with such excellent service. Don't hesitate to contact us if there is anything else we can do for you! Sincerely, Kenny Powers, General Manager
Wonderful services. Pleasant atmosphere.
Staff was very receptive and courteous. A good listener. Services were very good and the wait was in a timely manner, as expected. Staff person was pleasant in his communication process and understanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase