Reviews
amazing job!
dave kelly and kenny powers are FABULOUS!!!! the experience in Finance was second to none!! this is a dealership that i recommend to all my friends!!!! Dave is so nice he brought me a sandwich and then even brought out a nice soda for me to clench my thirst. I love the atmosphere and kindness!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Taking care of Business
I took my car in on a Friday for a check engine light. Lisa made sure to call me and keep me updated on my car. Bad thing is I had to take in that Monday because the light came back on. The tech fixed one thing and cleared the codes of another. Thankfully Lisa was very diligent on getting this fixed and didn't charge me much for my troubles. She made sure to keep me updated, which I liked, and everything was done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Caryn, thank you for the awesome feedback! We're very happy to hear that Lisa provided you with such excellent service. Don't hesitate to contact us if there is anything else we can do for you! Sincerely, Kenny Powers, General Manager
Wonderful services. Pleasant atmosphere.
Staff was very receptive and courteous. A good listener. Services were very good and the wait was in a timely manner, as expected. Staff person was pleasant in his communication process and understanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service - Marlow Heights Oursmin Chevy
Jayson was very professional and attentive. I appreciate the service I was provided and will return in the future for additional service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Buying My Car On My Own
Walking into the dealership, I knew what I wanted that day. I saw the car that I wanted online and I knew it had to be mines. After seeing the vehicle on the lot, I was approached by Mr. Gerald Holland and my experience at Ourisman Chevrolet was the absolute best. He made me and my fiance feel right at home with his generosity,and charisma. He explained everything in great detail and walked me through everything I needed to know. Honestly, this was the best car buying experience I have ever had and this was only my second time. I actually brought my vehicle by myself without needing a co-signer. This was a huge accomplishment for me. It has been a long road and I have finally made it to my destination. I am Chevy kind of a girl, and I know if Mr. Holland is there, I will be there to my purchase my next vehicle. Wonderful Service!!!!!! I couldn't think Mr. Holland enough for making this experience one I will never forget. He has also followed up with me on several occassions, to see how I am enjoying my car. He is the best and deserves all recognition that comes his way...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service
My experience at your dealership, Ourisman Chevrolet (OC), with the employees in the service department, body shop, and the enterprise satellite office was wonderful. Everyone was very courteous, knowledgeable, respectful, and understanding. My numerous inquiries about my vehicle were answered by very cooperative and patient employees. Leaving my vehicle at OC made me feel comfortable and relaxed in knowing that my vehicle repairs would receive excellent care. It was obvious to me that the employees at OC take pride in their job performance and are very trustworthy. I will always take my vehicle to OC for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceent Service
Rolland was effective in getting me on my way and letting me know the status of the service for my Volt. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great survey, John. It is wonderful to hear that Rolland was able to provide you with a great service. We really appreciate this feedback and we will share it with him. Please feel free to visit us if you have any questions about the work that was done. Regards, Kenny Powers, General Manager
2015 Chevy Equinox Purchase
I brought my father to Ourisman Chevy to purchase a new vehicle. 30 days prior, he was hit by another driver who ran a red light and totaled his '07 Equinox that he purchased from this same dealership. We were given keys to two model types, the Trax and the Equinox. After text driving both, he settled on the new 2015 Equinox. We did the paperwork and a short time later we were out the door. No pressure, no hassle, kind and professional. Many thanks to Ourisman Chevy Marlow Heights for a smooth and easy purchase! Sincerely, The Copelands
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eddie, we are happy to hear of your positive experience and your glowing review means a lot to us. We appreciate your feedback and are happy to know that you feel confident to choose us for your automotive needs. At Ourisman Chevrolet Marlow Heights, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make every experience as easy and stress-free as possible for all of our customers. Please feel free to visit us again if there is anything else that we can do to help you with regards to your vehicle. Regards, Kenny Powers, General Manager
Great facility and very pleasant staff
This is my families third vehicle that we have brought from Ourisman Chevrolet Marlow Heights and we have always had a pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbara, on behalf of Ourisman Chevrolet Marlow Heights, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this great review. We feel so grateful that you chose to come to our dealership and it is wonderful to hear that your time spent with us was a pleasing experience. We look forward to working with you again in the future. Regards, Kenny Powers, General Manager
Much better
Great experience overall. I was promptedly greeted by a female service writer who took care of me until my assigned service writer was available. Dave's customer service was top notch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Kelvin. We really appreciate this feedback and I will be certain to share your feedback with Dave and with the rest of the staff. We pride ourselves on offering high quality customer service, and I am glad we were able to take care of you. We would love to work with you again in the future. Regards, Kenny Powers, General Manager