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Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available

(546 reviews)
Visit Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 896-6792 (888) 896-6792
Used (888) 296-1827 (888) 296-1827
Service (877) 603-4171 (877) 603-4171

Reviews

(546 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available from DealerRater.

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Excellent Service - Marlow Heights Oursmin Chevy

Jayson was very professional and attentive. I appreciate the service I was provided and will return in the future for additional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Buying My Car On My Own

Walking into the dealership, I knew what I wanted that day. I saw the car that I wanted online and I knew it had to be mines. After seeing the vehicle on the lot, I was approached by Mr. Gerald Holland and my experience at Ourisman Chevrolet was the absolute best. He made me and my fiance feel right at home with his generosity,and charisma. He explained everything in great detail and walked me through everything I needed to know. Honestly, this was the best car buying experience I have ever had and this was only my second time. I actually brought my vehicle by myself without needing a co-signer. This was a huge accomplishment for me. It has been a long road and I have finally made it to my destination. I am Chevy kind of a girl, and I know if Mr. Holland is there, I will be there to my purchase my next vehicle. Wonderful Service!!!!!! I couldn't think Mr. Holland enough for making this experience one I will never forget. He has also followed up with me on several occassions, to see how I am enjoying my car. He is the best and deserves all recognition that comes his way...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

My experience at your dealership, Ourisman Chevrolet (OC), with the employees in the service department, body shop, and the enterprise satellite office was wonderful. Everyone was very courteous, knowledgeable, respectful, and understanding. My numerous inquiries about my vehicle were answered by very cooperative and patient employees. Leaving my vehicle at OC made me feel comfortable and relaxed in knowing that my vehicle repairs would receive excellent care. It was obvious to me that the employees at OC take pride in their job performance and are very trustworthy. I will always take my vehicle to OC for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Exceent Service

Rolland was effective in getting me on my way and letting me know the status of the service for my Volt. Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to write this great survey, John. It is wonderful to hear that Rolland was able to provide you with a great service. We really appreciate this feedback and we will share it with him. Please feel free to visit us if you have any questions about the work that was done. Regards, Kenny Powers, General Manager

Great facility and very pleasant staff

This is my families third vehicle that we have brought from Ourisman Chevrolet Marlow Heights and we have always had a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Barbara, on behalf of Ourisman Chevrolet Marlow Heights, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this great review. We feel so grateful that you chose to come to our dealership and it is wonderful to hear that your time spent with us was a pleasing experience. We look forward to working with you again in the future. Regards, Kenny Powers, General Manager

2015 Chevy Equinox Purchase

I brought my father to Ourisman Chevy to purchase a new vehicle. 30 days prior, he was hit by another driver who ran a red light and totaled his '07 Equinox that he purchased from this same dealership. We were given keys to two model types, the Trax and the Equinox. After text driving both, he settled on the new 2015 Equinox. We did the paperwork and a short time later we were out the door. No pressure, no hassle, kind and professional. Many thanks to Ourisman Chevy Marlow Heights for a smooth and easy purchase! Sincerely, The Copelands

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Eddie, we are happy to hear of your positive experience and your glowing review means a lot to us. We appreciate your feedback and are happy to know that you feel confident to choose us for your automotive needs. At Ourisman Chevrolet Marlow Heights, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make every experience as easy and stress-free as possible for all of our customers. Please feel free to visit us again if there is anything else that we can do to help you with regards to your vehicle. Regards, Kenny Powers, General Manager

Much better

Great experience overall. I was promptedly greeted by a female service writer who took care of me until my assigned service writer was available. Dave's customer service was top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with us, Kelvin. We really appreciate this feedback and I will be certain to share your feedback with Dave and with the rest of the staff. We pride ourselves on offering high quality customer service, and I am glad we were able to take care of you. We would love to work with you again in the future. Regards, Kenny Powers, General Manager

Ourisman Chevrolet

I can always expect excellent service when Dave Cornell is involved with my vehicle. Prompt response, fast service, detailed explanation of what the problem might have been.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate the time it took for you to give us this feedback, Kevin. We are completely dedicated to providing excellent service and we are ecstatic to hear that your experience with Dave reflected this dedication. At Ourisman Chevrolet Marlow Heights, we value our customers and we look forward to seeing you on your next visit. Regards, Kenny Powers, General Manager

Excellent service

The customer service there is excellent. He told me a lot of things that I needed to know about my vehicle and I really appreciate that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to provide such great feedback, Ray. Our primary focus is to provide each and every guest with exceptional customer service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate to inform us if you have any further automotive needs. Regards, Kenny Powers, General Manager

Excellent, Professional exceeding expectations

The professionalism exceeded all of my expectations. It was not an all day process, they gave me their undivided attention, made sure that all my needs were met along with the budget I wanted to stay in with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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