Reviews
20,000-mile service
When I went in for my 20,000-mile service, Carolyn Thomas processed my request immediately in her usual friendly and professional manner. The service was performed to my satisfaction in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Services
Darren, answered all our questions, the process went quickly, this always help when an individual is managing their own business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Roland in sevice is the Best. he works in a timely maaner and respects my time!this means alot to me I'm a busy Person and appreciate Roland taking my time into consideration.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Robin for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Regards, Kenny Powers, General Manager
great work
only thing i also asked for a estimate for my 2004 trailblazer and the rep did not have it done when i picked up my car.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Samuel, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me your earliest convenience so we can resolve your concerns. Sincerely, Kenny Powers, General Manager
ms.ellison
Everyone was very nice and sunny. very understanding of my situation and willing to go the extra mile to help.. purchasing a vehicle can be very very stressful, however everyone made it a point to make me feel as comfortable as possible with my purchase
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rallene, congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Ourisman Chevrolet Marlow Heights, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I'm so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Regards, Kenny Powers, General Manager
Tags/Title
I have been waiting 60 days for tags. Ourisman Chevrolet is too great of a company to not provide excellent customer service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Deanna, I would like to apologize on behalf of the service team for your experience with our dealership. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work towards a resolution. Please contact me at your earliest convenience. Sincerely, Kenny Powers, General Manager, 301.423.4000
Great Experience
From the moment we entered the dealership we were warmly greeted, Our salesman Dennis Trudo was exceptional in making us feel at home and showing us what we wanted and explaining models of Traverses and other vehicles of interest, just a great person.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
All of us at Ourisman Chevrolet Marlow Heights congratulate you on your new car!and appreciate the opportunity you presented to earn your business! Dennis is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again. Regards, Kenny Powers, General Manager
great service
Roland is awesome, without Roland I don't think I would be there as a customer. He has very good customer service attitude. Great job Roland, great job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kalisha, what an enjoyable review to read! It is reassuring to know that Roland provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Take care, Kenny Powers, General Manager
Trailblazer Recall
The service was good, however it has been extremely difficult to get an appointment for my recall that fit my schedule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The good ones!!!!!!
My wife and I would definitely recommend people to Ken Pankey and Mr. Magnus for a new car (The best customer service I've seen in this area in a while). Mr. Oz was a delight to work with and such a great person (thank you again for everything Oz). I forgot the name of the young lady who helped us with the additional coverage (like ding shield, tire coverage...ect ) she was very detailed and professional and was able to convince us on the coverage. We purchased 2 cars that day. We were owed a key for one of the cars which we agreed to come back for the key. Outside of Mr. Pankey it was difficult to retrieve our 2nd key for our Impala. When Mr. Pankey came back to work he made that difficult task easy. Then Ms. Lisa Woods helped me get the key cut and programmed. She had great customer service (she helped me and a few others while an older man with a limp was kind of standing around pointing orders instead of helping. This was a great experience minus for a couple blemishes.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase