Reviews
Clean facility
The issue never surfaced no service was performed. The service manager kept in touch to let us know they were persistent in trying to find the problem.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gail, we appreciate you taking the time to write this review about our dealership. We want to assure that all of our customers are informed and all of their needs are met when it comes to their vehicle. We are more than happy to accommodate all of our customers who bring their vehicle in for service. If there is anything more that we can do please come back and see us again. Take care! Best regards, Kenny Powers, General Manager
Awesome
This was my first time buying a car so I was really nervous because I had gotten so much advise of what not to do. Ken and Magnus were very patient as I changed my mind several times. In the end, I got a car a love and free lunch for my boyfriend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this review, Hailey. We really appreciate you leaving us your input. We are very pleased to hear that Ken and Magnus could make your car shopping experience so pleasurable and stress free. We are glad to hear you a loving your vehicle. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best, Kenny Powers, General Manager
Great and Efficient Service Topped all My Needs
It was great the representative that gave me the appt., offered me great customer service, it was fast and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
April, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left satisfied. Don't forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Best, Kenny Powers, General Manager
Great Service
This is the first time that I purchased a new Chevrolet and it has been a good experience. When I took the car back for its first checkup the service in the service area was excellent. I am glad that I purchased the car and will continue to purchase more . The person who helped me with the paper work and the getting the car back in the bay area to be serviced was also excellent and very knowledgeable about his job. A very good experience and will come back again. Thanks for the good service!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! Until we have the pleasure of working with you again please be sure to like us on Facebook and follow us on Twitter. Best, Kenny Powers, General Manager
5 Star Service!
I have purchased 4 cars vehichles from Ourisman and have always been very happy with the level of customer service I have received from the initial sale, to financing and servicing my vehichles. Their commitment to customer satisfaction earns them a 5 star rating. I won't go anywhere else!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Charlene! Our team works incredibly hard to exemplify the Ourisman Chevrolet Mitsubishi's commitment to customer service. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Kenny Powers, General Manager
Very friendly, awesome interaction and attitudes
Gerald was perfect! When we arrived on your lot, he didn't run down to smother us, he spoke to us and let us walk around the lot. Then he approached us very professionally and took the time to show us whatever we wanted to see. We purchased a car from Ourisman Chevrolet totally due to the contact and interaction we had with the salesman Gerald. He was kind, friendly and not pushy. Also, the financial person was kind and friendly, it's not what usually happens. Thanks so very much for their time, attention and attitudes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your purchase! It is reassuring to know that Gerald provided you with a pleasant shopping experience. Ourisman Chevrolet Mitsubishi's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best, Kenny Powers, General Manager
grate service
I had cross out my mile and didn't know needed the money to pay and thanks to alphonso I was able to pay for my oil changed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your positive review, Lynden! I'm very happy to hear that Alphonso was able to help out with your vehicle needs. Please let us know if there's anything else we can do for you. Best, Kenny Powers, General Manager
This was a great experience well do
It was a great exper ience the young lady who hope me was very good she took my car in right away which I was very suprise I was under the impressing that I had to make an appointment because this was about 1:00 this hope me a lot because now I know that I can get my car service most anytime doing working hrs.thanks a bunch for this type of service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we're happy to hear of your great experience and your glowing review means a lot to us. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, Kenny Powers, General Manager
Excellent service
Ourisman did an excellent job. The Service Department explained how they do business. I think it is great to receive four free oil changes and tire rotations in a two year period or when you reach the mileage that is requested. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Denise, thank you for taking the time to submit this amazing feedback. Glad to hear that you are pleased with the services we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Best, Kenny Powers, General Manager
good service
In the beginning my service started of very bad since the site does not have enough certified techs to work on transmissions but in the end I was very sattisfied
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jasmine, we're glad to hear that your service visit went well. We are extremely happy that you left satisfied and we do appreciate your business. Follow us and like us on Facebook and Twitter to grab hold of some exclusive specials! Best, Kenny Powers, General Manager