Reviews
BEST CAR DEALER AROUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THEY WERE VERY HELPFUL, FAST, AND COURTEOUS. I WOULD RECOMMEND ANYONE TO PURCHASE A VEHICLE FROM THIS DEALER. THEY DID AN AMAZING JOB AND WERE INSIGHTFUL
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patryce, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. Thank you for your recommendations. Give us a call if you have any further questions. Best, Kenny Powers, General Manager
Great customer service
I enjoyed being called very quickly by Jay Lambert to identify the problem. He told me to come in the next day and have the sensors reset and that worked properly. I am always greeted very nicely by the nice black lady who signs us up, tells us where to go and sit and the very nice lounge area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eva, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing us for your vehicle needs. Best, Kenny Powers, General Manager
Facilities
My experience was excellent until I went to the ladies restroom and the custodial was refilling the soap dispenser without glove on working in restrooms they should have gloves on for safety reason. Other than that the service was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear that you had an excellent experience. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Kenny Powers, General Manager
Great Service
It was an early Morning, Ms.Kathy greeted me with great customer service, then led me to Mr. Jay Lambert. I was in good hands and I was informed of everything that they were doing to my vehicle. After the performance was done, they both again gave me positive feed back on my car. And I was happy with the service they provided. I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tyree and thanks for your kind words! We appreciate Kathy as well as Jay and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Kenny Powers, General Manager
repair
I called I had a problem with my car and Robbie took care of my problem he made me good about my decision on calling Chevrolet and leaving my car thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Latina and thank you for this great review! We're excited to hear that Robbie took care of you! He is a great asset and we appreciate all he does. Thank you again and take care! Kenny Powers, General Manager
Great Dealership!
Gerald Hollard was an excellent salesman! He was friendly, professional, and fun to work with. I also had a great experience with Jim Stone. They both made shopping for a vehicle a breeze. I will definitely be back to shop with them again. I love Oursmin Chevrolet!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Erica, I am happy to hear that your time spent with Gerald and Jim was a pleasing experience. We pride ourselves on the high level of our service excellence. If you have any questions or concerns, please come back to visit us. We are eager to see you in the future. Take care! Kenny Powers, General Manager
Happy Customer
Dave Cox made my buying experience enjoyable as i was short on time and he did alot of the leg work for me. So that all i had to do was test drive the vehicle and sign.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share with us, Marcus! David is one of the best at his career and your review is spot on. The goal of the Ourisman Chevrolet Marlow Heights team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs. Kenny Powers, General Manager
all around excellent service
I loved dealing with David Cox this was my 2nd car we brought from him and as long as he work for you guys we will come back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure to read about your second car buying experience at Ourisman Chevrolet Marlow Heights. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that David was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Kenny Powers, General Manager
Great service and clean waiting room, the coffee w
Everyone was courteous. I didn't have to wait hours before my vehicle was serviced and I was on my way home!!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lucinda, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs. Kenny Powers, General Manager
Maintenance Check
The rep was vey nice and cordial. Took my car immediately. Very comfortable in the lounge and employees always said "good morning" when passing through. Maintenance service was not long and I was very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eva, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Thank you again for taking the time to write this outstanding review. We look forward to seeing you again in the future! Kenny Powers, General Manager