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Lexus of Serramonte

(1,681 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,681 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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I had the best car buying experience at Lexus Serramonte!

I had the best car buying experience at Lexus Serramonte! Gary found me the exact car I wanted and made sure it was on the lot for me to come see. Lewis did a great job taking care of me and my friend. He had energy that really energized you as well. They truly have a customer for life and I?m glad to join the Lexus family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Anne, we're happy you found our staff to be so supportive during your experience here at Lexus of Serramonte. If you have any further questions, please give us a call. We're always happy to help!

Friendly, knowledgeable , good services and very

Friendly, knowledgeable , good services and very patience. I would definitely recommend Lexus of Serramonte to my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

Overall good experience.

Overall good experience. I do hope they can be more flexible in working with customers on dealer addons.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, we are so pleased you enjoyed your visit to Lexus of Serramonte! We hope to see you soon!

I had a Very pleasant interaction with the team members

I had a Very pleasant interaction with the team members today. Sales consultant was excellent and was not a high pressure type. I was allowed time to ponder my potions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Harriet, thank you for sharing your positive experience! We can't wait to see you again, have a great day.

Great dealer, great price, great salesperson.

Great dealer, great price, great salesperson. I had a nice buyer experience with this Lexus dealer. I will buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Vinny, we are so pleased you enjoyed your visit to Lexus of Serramonte! Thank you, and have a fantastic day!

The environment is nice and clean.

The environment is nice and clean. The sales is nice and patient. The manager is helpful and pro too recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did! If you have any further questions, please give us a call. We're always happy to help!

Great buying experience.

Great buying experience. Eric was knowledgeable and friendly. I was going in for a used car. Eric assessed my needs and recommended the newer model. Made the overall experience so easy. Was able to find the exactly what I wanted and it was delivered faster than I expected. Even got the bow on top for pictures. ?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Good service, quick buying experience, pleasant price

Good service, quick buying experience, pleasant price negotiation (they tell you what can be negotiated and what cannot and do not pressure you). The best part is that they do not pressure you to buy additional services, insurances, or warranties (and explains everything clearly to you)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, we're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!

Very knowledgeable and honest and transparent.

Very knowledgeable and honest and transparent. Followed up answering my questions several days later. Came to my house to pair car with garage opener.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jjacobsmay, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Lexus of Serramonte

Victor was so helpful and quick with the process.

Victor was so helpful and quick with the process. He made buying car enjoyable!! Lexus of Serramonte is a 10 out of 10!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!