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Lexus of Serramonte

(1,679 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,679 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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My sales person, Eric, at Lexus Serramonte was so very

My sales person, Eric, at Lexus Serramonte was so very professional, and took a lot of time to explain vehicle features to me. I would recommend that anyone seeking to buy a Lexus would work with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

Lewis who helped me through the process, explained

Lewis who helped me through the process, explained details until I got the car I want. Thank you for the huge difference you made in the life of people that really needs help. More power to you Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help!

This review is for Maksim Shepelev.

This review is for Maksim Shepelev. Maksim did a fabulous job introducing is to the car and taking us through the sales process. Lexus is very lucky to have such an excellent employee.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Our sales rep did a fantastic job showing us the car and

Our sales rep did a fantastic job showing us the car and working through the sale .you are lucky to have maxem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Russell, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

I worked with Victor and the staff.

I worked with Victor and the staff. I did not have to haggle as I was given the best price in the Bay Area from Serramonte. Victor was responsive and easy to reach. He quickly helped me understand what was included in the NX350h. I placed my order with them and the auto arrived in the time they said it would arrive with all the features I wanted plus more. I think they are an honest bunch and I recommend doing business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

Great service I picked up my new GX 550 today.

Great service I picked up my new GX 550 today. Tim Sai was my Sales associate; he was superb. I could not recommend anyone any higher. Professional, polite, patient and knowledgeable. This is my first Lexus. I own some nice cars , I wish Tim could be cloned for my other dealerships .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Maggie, we're happy you found our staff to be so supportive during your experience here at Lexus of Serramonte. We hope to be of service to you again in the future. Best wishes, Lexus of Serramonte

Dealer response

Maggie, we're happy you found our staff to be so supportive during your experience here at Lexus of Serramonte. We hope to be of service to you again in the future. Best wishes, Lexus of Serramonte

I had the excellent services there!

I had the excellent services there! Also sales provided Chinese language, let us understand clearly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for taking the time to let us know how we did. Please don't hesitate to reach out to us if there's anything more we can do!

Great customer service from the sales team .

Great customer service from the sales team . I especially wanted to thank Mason Ma for his great customer service and patience! Everyone there was very courteous and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jennifer, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Worked with a very knowledgeable salesperson who was

Worked with a very knowledgeable salesperson who was kind, responsive and fun to work with. Would go back for my next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tara, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.

Dealer response

Tara, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.

They did the great service, and they gave me the massage

They did the great service, and they gave me the massage right after they had done the job! They also washed my car and cleaned inside the carpet. The whole process was well done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi there, thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!