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Lexus of Serramonte

(1,689 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,689 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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I was shopping for 2025 Lexus NX350H for about a month.

I was shopping for 2025 Lexus NX350H for about a month. Roger Yuan and Dehwey Hwang provided an excellent VIP buying experience. I connected with several other Lexus dealerships, but I'm thankful I chose to purchase from Lexus of Serramonte.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations! Thank you, and have a fantastic day!

Nick was the BEST salesperson!

Nick was the BEST salesperson! He quickly answered every text or call and was gracious when I changed my mind about colors. He even followed me to the car rental place so I could turn in my leased car. He has stayed in touch with me post sale to answer any additional questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Georgia, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Everyone was greeted and treated with respect and

Everyone was greeted and treated with respect and courtesy! A pleasure being there to purchase my fifth Lexus from this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Wynne, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

I bought Lexus Rx 350h from this location before Trump's

I bought Lexus Rx 350h from this location before Trump's tariffs kick in. Lewis was great at helping me secure the model I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sung, thank you so much for the positive review! Until the next time we meet, take care!

Car prices is best for sale in this dealer and have many

Car prices is best for sale in this dealer and have many cars to choice Good Service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Max was the best!

Max was the best! He helped us a lot to make a decision about which car to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Good service and process fast for paperwork , good

Good service and process fast for paperwork , good attitude when answering questions about the functions of the car .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Eric helped me with the buying process, he is

Eric helped me with the buying process, he is knowledgeable, patient and professional! Thank you very much for making the purchase very pleasant and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Serramonte!

Victor Lu was a pleasant to work with.

Victor Lu was a pleasant to work with. He took the time to explain and answer all our questions. It was definitely a hassle free experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Quan, we are very happy we could provide you with a positive experience! We hope to see you soon!

Great people there-very knowledgeable and helpful.

Great people there-very knowledgeable and helpful. Very accommodating and friendly. Service is excellent. We?ve been customers for over twenty years, and been satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jeffrey, we are so pleased you enjoyed your visit to Lexus of Serramonte! Until the next time we meet, take care!