Lexus of Serramonte

My first service today was easy to schedule and the work was done on time. I was impressed with dealing with them on the sale and today?s service appointment was also excellent.

Anyone in the market for a Lexus should look for Dehwey! He made the experience simple and pain free. I felt like I was talking to a relative. He gave me all the options for what I was looking for and didn?t try to sell me anything I didn?t need. If you don?t want to run into a sales bro who is only out to get a big cut, ask for Dehwey at Lexus serramonte.

This is my best experience purchasing a car. Daryl is the best! He gets my car (a rare color combination, no add-ons or markup) and offers very practical advice on everything related to the vehicle. We appreciate all the great service and great conversations throughout the entire process

We purchased a new NX 250 and did a trade in at Lexus Serramonte. We had a great experience with Mason! In the past we didn?t always have good experiences with car sales, but Mason was honest, friendly, patient, and professional. He really spent the time and effort to help us choose a car that would best fit our budget and needs.

I was casually exploring options for a new car and had my eye on a small SUV, so I decided to check out Lexus. My salesperson, Mason Ma, was incredibly friendly and knowledgeable about the model I was interested in. Throughout the process, he was patient, accommodating, and always respectful of my schedule and timeline. Working with him made the experience smooth and enjoyable. Everyone at Lexus Serramonte was friendly and the showroom was spacious with many cars and there was also plenty of seating for peole waiting for their car to be serviced.

Fast and easy process. Gary Li was great, he had the car ready to go for a test drive and inspection. No hassle whatsoever even had the car detailed before I drove off the lot.

Coincidentally, this is the second used Honda Civic we?ve purchased from this dealership. The whole process is very easy and straightforward. I messaged them the night before and said we wanted to come look at the car in the morning and do a test drive. I got a text in the morning asking what time. We arrived at 11:30am. Car was in great shape and AA described. We were out the door with the car by 1:30pm including financing. Very professionally run operation. Price online was listed as a great deal. I searched nationwide and did not find many as well-priced except for cars for sale ?By owner?. Went with the dealer as my son didn?t have the full amount and needed to finance a couple thousand and because it was a one owner car, no accidents, all service records, and low mileage for a 2016.

The buying experience was quick and simple. Our sales representative Nick was professional at all times. He’s friendly & extremely patient in helping us all the way in choosing the right vehicle.

Anyone would be hard-pressed to find a better sales manager than Fernando Ferran to work with for getting a new car lease. He's been beyond helpful, and we appreciate his responsiveness, attention, and kindness. This is the third or fourth time we've used him, and we couldn't ask for more. Thank you, Lexus! Thank you, Fernando!

Easily accessible from highway. Clean and pleasant facility. Professional, knowledgeable, and courteous employees. Overall a nice car buying experience.