Reviews
The buying experience was quick and simple.
The buying experience was quick and simple. Our sales representative Nick was professional at all times. He’s friendly & extremely patient in helping us all the way in choosing the right vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Serramonte. If you're ever in need of more help, please let us know!
Anyone would be hard-pressed to find a better sales
Anyone would be hard-pressed to find a better sales manager than Fernando Ferran to work with for getting a new car lease. He's been beyond helpful, and we appreciate his responsiveness, attention, and kindness. This is the third or fourth time we've used him, and we couldn't ask for more. Thank you, Lexus! Thank you, Fernando!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Kt, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Easily accessible from highway.
Easily accessible from highway. Clean and pleasant facility. Professional, knowledgeable, and courteous employees. Overall a nice car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Rs, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations!
He is very good service，he gave me more detail.
He is very good service，he gave me more detail. He help me save the money too. Thank you so much
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations!
Lexus of Serramonte is top class as a dealership with
Lexus of Serramonte is top class as a dealership with sales and service departments! I have enjoyed excellent customer service and relationship for past 22-23 years and I never looked elsewhere!!! Customers leave happy and customer satisfaction the goal! Industry standards!!! Highly recommended!!! Much appreciated!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Nick is very knowledgeable about all the features of the
Nick is very knowledgeable about all the features of the car. He is very patient to show me to set up my account and how to use these features
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Serramonte. Please let us know if there is anything else we can do for you; we are more than happy to help!
I saw an ad for a car I was interested in, so I called
I saw an ad for a car I was interested in, so I called Lexus to see if it was available. They said yes, and they had the car ready for me to see and test drive. The purchase went smoothly and I was able to take home the car in a few hours.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Linda, we are so pleased you enjoyed your visit to Lexus of Serramonte! We do hope we can be of assistance in the future. Take care!
Transaction was handled in a timely and professional
Transaction was handled in a timely and professional manner from the sales person to the financial department.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave a review for us at Lexus of Serramonte. We're happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Enjoyable experience with the purchase of our 2025 350
Enjoyable experience with the purchase of our 2025 350 RXh. Every employee was pleasant, helpful, and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.
Victor and Mason are very knowledgable and friendly.
Victor and Mason are very knowledgable and friendly. No pressure from either of them. I took my time making a decision and they were always ok when I left the dealership. I returned to this particular location because of them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lk, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Serramonte! Thank you again for leaving us this response!