Reviews
I received unpleasant, rude, unfriendly attitude from one
I received unpleasant, rude, unfriendly attitude from one of the sales managers. It Was not a friendly experience at all. I would NEVER give them my business. I would NEVER recommend, suggest or refer anyone to this dealership after how I was dismissed so rudely.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I’m really sorry to hear about your experience. It’s disappointing to know that our team did not meet your expectations, and I appreciate you bringing this to my attention. Your feedback is important, and I will address this with the management team to ensure it doesn’t happen again. Thank you for sharing your concerns, and I hope you might reconsider in the future.
This dealership was very friendly and willing to work
This dealership was very friendly and willing to work with me. Im very happy with the results and the new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and are happy with your new vehicle. If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy your new ride, and we look forward to seeing you again!
Everyone we dealt with was extremely professional and
Everyone we dealt with was extremely professional and accommodating. Everyone encountered was friendly and offered help at every turn. The deal we got was spot-on to what we were hoping for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for the great review
The dealership was excellent and I want to thank Tia
The dealership was excellent and I want to thank Tia Steven’s for doing such a wonderful job keeping me informed every step of the way your service was greatly appreciated.Thanks so much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience! We’re thrilled to hear that our team provided the professionalism and assistance you were looking for. It’s great to know that we could meet your expectations with the deal and service. If there’s anything more we can do for you, please don’t hesitate to let us know. Enjoy your new vehicle, and we hope to see you again soon!
First, let me start by saying Ourisman Chrysler Dodge
First, let me start by saying Ourisman Chrysler Dodge Jeep Ram of Bowie was the BEST car purchase experience of my life (for a used vehicle). And that’s saying a LOT. The staff was knowledgeable, friendly, and followed up with me just the right amount. I have to say, they were all ready to work with us in a fair and friendly manner. It made a normally painful experience very pleasant. Jordy Williams (used car manager) was superb as was our salesperson, Derek Curtis - and Lauren in finance at the end of a long day there! We were just so impressed how everyone went above and beyond. I’m convinced that Ourisman is the best local spot to get a new or used vehicle and this particular gem in Bowie was a real find. We are so very happy with the vehicle and the entire purchase process. Jordy and his staff were incredible and he runs a great used vehicle operation. Jordy was super honest and fair with us (I had a LOT of questions) - and patient - he provided answers and info in an open manner that ultimately made the deal happen. Bravo!! Bravo!! More dealerships should be just like this. I can’t express how happy the whole process made us. Thank you Ourisman of Bowie. See you next time we need a vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! We’re honored to hear that your experience with Ourisman Chrysler Dodge Jeep Ram of Bowie was the best you’ve ever had, especially for a used vehicle. It’s wonderful to know that our staff’s knowledge, friendliness, and follow-up made such a positive impact. If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your vehicle, and we look forward to assisting you again!
Tony is the best!
Tony is the best! Fast, knowledgeable and very professional. Thanks Tony for always taking care of our fleet!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the five stars! We're delighted to hear about your positive experience working with us at Ourisman CDJR of Bowie. We appreciate the staff highlight for Tony and will pass your kind words concerning his efficiency, knowledge, and professionalism on to him. We look forward to welcoming you and your Ford back in the near future. Feel free to give us a call if you need anything, and thanks again for supporting us!
The sales Caleb Aiyedona and Victoria Cook suck.
The sales Caleb Aiyedona and Victoria Cook suck. The price is not transparent at all, they just use a fake low price to attract people to ask, for example, their selling price is about $35000, then the out door price is $47000, including Freight fee:$1995, IKon fee: $1295, Platium Promise: $3895, all B.S. fees. And their attitude are negative at all, just didn't reply to my email more than a day and then told me the car I was interested was sold. Bad experience. Waste of my time.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to share your feedback with us, Nengke Lin. Our top priority is excellent customer service, and we take your concerns regarding our pricing and professionalism seriously. Regarding pricing, all prices on our website are fully transparent and up-to-date. We provide a disclosure, which is listed at the bottom of all vehicle detail pages, explaining which fees are included in the final price and which are optional. Regarding professionalism, we will meet with our team to address and resolve any communication concerns promptly. Your satisfaction is our top priority. If you have any questions or wish to discuss further, please contact our General Manager, Brad Hamilton, directly at Brad@OurismanCars.com. Thank you for helping us improve, and have safe travels.
The place was very friendly .
The place was very friendly . They made the process of purchasing a vehicle very easy. My salesman was great. Thanks again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Donna, for taking the time to share your feedback with us! Our top priority is excellent customer service, and we're grateful you experienced that working with our friendly and professional team. Glad to hear you had an easy, stress-free experience purchasing your new Jeep. If you or your new vehicle needs anything, we're here anytime. Thanks for supporting us, and have safe travels! :)
Joe Gross Finance Manager exhibited excellent customer
Joe Gross Finance Manager exhibited excellent customer service. He is very knowledgeable and understands the customer's needs. Especially, when the customer doesn't have the down payment at the time of purchase. I appreciate that he knows the importance of building customer relationships, by trusting that the customer would maintain their promise to pay. I can say that Mr. Gross experienced a trustworthy customer in me Ms. Hill. Thank you Mr. Gross for your service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review, Lav! We're thrilled to hear about your positive experience working with Joe at Ourisman CDJR of Bowie. Glad his friendliness, knowledge, and patience made your Jeep purchase the best it could be. We'll be sure to pass your kind words on and tell him to keep up the great work. Congratulations on your new vehicle -- we hope you've been loving it these past few weeks! We're grateful to have earned your support and look forward to your next visit.
Every one was very nice and pleasant to work with.
Every one was very nice and pleasant to work with. Very friendly when you walked into the door.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your feedback, we are glad you had a great experience with us. We hope to see you again for future services !