Reviews
Raymond was a great salesman , helped answer all question
Raymond was a great salesman , helped answer all question and was very polite.Thank you again
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
GP, thank you for taking the time to leave a review! We appreciate the staff highlight for Raymond and will pass your kind words on to him and the rest of our team. We're grateful to have earned your business and look forward to your next visit. Congratulations on your new Ram, and have safe travels!
The technician are straight garbage.
The technician are straight garbage. Every time I drop my vehicle off, at pickup it's always a problem. I tell my service writer about the problem, no action. What in the world is going on at this dealership. VERY DISAPPOINTED. YOU GUYS NEED TO DO BETTER
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us, Rem Roc. Our top priority is excellent customer service, and we regret that your recent experience was less than ideal. We take your concerns seriously and will address them with our team to ensure a pleasant and straightforward experience for future customers. Thank you for bringing this to our attention and helping us improve. If you have any questions, please contact our General Manager, Brad Hamilton, directly at Brad@OurismanCars.com. We look forward to restoring your trust in Ourisman.
Very patient and honest.
Very patient and honest. Reggie the sales manager was awesome. Raymond, our salesmen was patient and fantastic. Joe, the finance manager was also very patient and awesome throughout the whole process
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5 stars, John Doherty! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Reggie and Joe. We'll be sure to pass your kind words on and keep up the great work moving forward. Congratulations on your new Ram--we hope you've been loving it this past week! If you or your new vehicle needs anything, we're here anytime. Thanks for supporting us and have safe travels.
Texted in advance of showing up to test drive a car.
Texted in advance of showing up to test drive a car. Arrived to find out the vehicle was trapped behind another vehicle, then turned out it had no battery, showing how well the dealership cares for its existing inventory. We sat around with no one helping or informing us for about 2 hours. Finally had to coax management to talk numbers with us, only to find out the offer price was $5k over what was advertised on the website (conveniently the price changed on the website within 24 hours somehow). After we arrived at a reasonable price point, we came back a few days later with intention to buy the car. This took another 3 hours because there was only one person working in the finance department. They finally elected to have another finance representative from a next door dealer come to help. This was when I learned the paperwork originally completed by the Salesperson misrepresented the actual mileage on the car by over 1500 miles. I've never met a business that was so untruthful in their pricing and mileage, and so cumbersome and resistant to accepting money. On top of this, no effort was made to compensate the massive waste of my time on either visit.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your detailed feedback with us, danny.z.zhu. We take your concerns seriously and apologize for your less than ideal experience. This is not the level of excellent customer service we are known for or seek to provide. Regarding pricing, some third-party websites take longer to update than others. Our website is always up to date. Regarding financing, we apologize for the long wait during the paperwork process. Some days are busier than others and we work as hard as we can to keep things efficient. We appreciate your patience. Thank you for bringing these concerns to our attention and helping us improve our services. We look forward to restoring your trust in Ourisman and making your next experience a 5-star one. If you have any questions, our General Manager, Brad Hamilton, can be contacted directly at Brad@OurismanCars.com.
David was incredible!
David was incredible! Very professional and knowledgeable. He went over and beyond the call of duty!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5 stars! We appreciate your business and are delighted to hear about your positive experience working with David. Glad his knowledge and professionalism made servicing your Jeep a pleasant experience. We look forward to your next visit with Ourisman CDJR of Bowie. Have safe travels!
I was treated with respect and everyone was nice.
I was treated with respect and everyone was nice. They answered all my questions about my jeep gladiator.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, michealnelson13, for taking the time to leave a review! Our top priority is excellent customer service, and we're delighted you experienced that working with our kind and respectful team. Glad all your questions were answered to your satisfaction. We'll be sure to pass your kind words on to our team and tell them to keep up the great work. If you or your Jeep needs anything, from an oil change to repair work, we're here anytime. Thanks for supporting us and take care!
Excellent service was provided to my truck that I could
Excellent service was provided to my truck that I could not achieve from other dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks a bunch for the 5 stars, robgf100! We're glad you experienced excellent service working with our Service Department at Ourisman CDJR of Bowie. We'll be sure to pass your kind words on to Paul and the rest of our team. If you or your Dodge needs anything, please don't hesitate to give us a call or visit our website. We're here anytime. Thanks for supporting us and enjoy the rest of your day!
Purchasing my new vehicle from them wasn’t as difficult
Purchasing my new vehicle from them wasn’t as difficult as I thought it would be. Everyone I dealt with was courteous and very professional. All of my questions about financing and insurance were thoroughly answered. The entire process went smoothly. I would definitely recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your 5-star review, Felicia Strong-Persaud! We're thrilled to hear about your positive car buying experience at Ourisman CDJR of Bowie. We're grateful Joseph, Aaron, and the rest of our team was there to answer your questions and get you a great deal. If you have any suggestions for how we can improve your trade-in experience, please contact us directly. Your satisfaction is our top priority. Thanks for supporting us and have safe travels!
Outstanding service!
Outstanding service! They even provided me a ride home via Lyft. The team followed up the next day and had my vehicle ready to go.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service from the Service Team.
Great Service from the Service Team. I will definitely be back and recommend to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kelvin, thank you for taking the time to leave a review! We're thrilled to hear you had a 5-star experience working with our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we look forward to welcoming you back. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, please give us a call or visit our website. We're here anytime! Thanks for your recommendation and support. Have safe travels.