Reviews
Great Service from the Service Team.
Great Service from the Service Team. I will definitely be back and recommend to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kelvin, thank you for taking the time to leave a review! We're thrilled to hear you had a 5-star experience working with our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we look forward to welcoming you back. If you or your Jeep needs anything, from routine auto maintenance to extensive repairs, please give us a call or visit our website. We're here anytime! Thanks for your recommendation and support. Have safe travels.
We had an emergency when are vehicle broke down on a
We had an emergency when are vehicle broke down on a Sunday. Our Expedition was towed to Ourisman and the Staff went out of their way to help us. Excellent Staff. Thanks to Everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Margarete we're so glad to hear that our team at Ourisman was able to assist you during your vehicle emergency! Providing exceptional service, especially in challenging situations, is something we strive for. Thank you for taking the time to share your positive experience, and if you ever need assistance in the future, please don't hesitate to reach out. Safe travels!
I had a Fast and good service.
I had a Fast and good service. Oil change inly took a dew hours and reasonably priced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're glad to hear that you were satisfied with the fast and efficient service you received for your oil change. Providing quick, quality service at a reasonable price is always our goal. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Good service.
Good service. Would have preferred to be giving a call regarding total cost prior to completing the service. Delivered on time.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your preference for a call regarding total cost prior to service completion. We will take this into consideration for future interactions to ensure a more transparent and satisfactory experience for you. We're glad to hear that despite this, we were able to deliver the service on time. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.
In and out.
In and out. No pressure. Staff helpful. Clean facility. Great stock. Just wish it were closer to give local dealerships some good competition.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We aim to please and appreciate your feedback. We're here for you whenever you need us!
Nice dealer.
Nice dealer. Spencer was great! He helped me find the car that suits me better.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We're glad Spencer could help you find the right car. Enjoy your new car!
Went in to have tires rotated and a license plate bulb
Went in to have tires rotated and a license plate bulb replaced..4 hrs later all done..but the kicker was $70 to change a $3 bulb. Wont be going there ever again!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience. Our commitment to using OEM parts and certified technicians means our prices might be higher, but we strive to provide quality service. It's disappointing to hear about your wait time and the unexpected cost for the license plate bulb. We understand your frustration and appreciate your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.
So easy to work with.
So easy to work with. I came in about 3 pm and was gone in my new car by 7pm. Patricia is a wonderful sales associate!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's wonderful to hear! It sounds like you had a smooth and efficient experience at the dealership. Patricia must have done an excellent job assisting you. Enjoy your new car! If you have any questions or need further assistance, feel free to reach out.
Great customer service!
Great customer service! I was in and out, and my rep explained future services needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that you had a great experience with the customer service and that your representative was helpful in explaining future services. It's always reassuring to have clear guidance on maintenance. If you need anything else, don't hesitate to let us know!
Ourisman serviced my vehicle’s recall without any
Ourisman serviced my vehicle’s recall without any problem. They scheduled me and said the service would take two hours, and that was correct. They serviced the car in the two hours they stated. They did not try to up sale me with additional services or do “free inspections”. I will definitely use them again. S. Waters actual customer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with Ourisman! We're delighted to hear that our team was able to efficiently service your vehicle's recall without any issues. Providing accurate scheduling and transparent service is always our goal, and we're pleased to hear that we met your expectations. We look forward to serving you again in the future!