Reviews
It was a good experience the young lady that helped me.
It was a good experience the young lady that helped me.I can't remember her name, but she was great.I give her five stars
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for trusting in us and doing business here
Fast and efficient service.
Fast and efficient service. I will bring my car again and again for all services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you and we look forward to seeing you again
Paul Carroll was very helpful in servicing my Jeep.
Paul Carroll was very helpful in servicing my Jeep. Explained every thing clearly and complete.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 star review, Paul is great
Great customer service , fast friendly and a great
Great customer service , fast friendly and a great comfortable waiting area . I will continue to use this service center
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad to hear that and we will be more that happy to keep it going great for you
Great customer service!
Great customer service!! I was very satisfied with the representatives at this location. Would highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Keith, Glad to hear this
I highly recommend this dealership.
I highly recommend this dealership. Excellent service, very skilled. Everyone was a pleasure to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great words Bobby
My experience at Ourisman was great.
My experience at Ourisman was great. I got pre-approved through my credit union and Ourisman did the rest. Thank you so much to my amazing salesman, Dwayne Holmes , Sales Manager, Danny, and finance manager, Lauren.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad we could be a good part of your vehicle choice, Thank you for working with us.
My service advisor David was very attentive and addressed
My service advisor David was very attentive and addressed all of my concerns and answers all of my questions. David and the rest of your service team turned my vehicle around quicker than estimated. Thanks everyone.. See you all again for future service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback, I am glad to hear David gave you great service! We hope to see you for future services.
I bought a 2017 jeep cherokee 5 weeks ago from Ourisman
I bought a 2017 jeep cherokee 5 weeks ago from Ourisman Jeep in Bowie (it will came with a limited warranty for 2 months that excludes brake pads and rotors). My brakes starting squeeling and they just told me to replace all 4 pads and rotors will cost $2,400! Are you kidding me? Has anyone paid that much for a brake job? And even though I had a service appointment scheduled, it took them over 3 days to give me the estimate. Need less to say, I will NEVER buy another vehicle from this dealer nor will I have them service the vehicle - ever! I love the Jeep but this is absurd.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the recent experience you had with our service department regarding your 2017 Jeep Cherokee. We understand your frustration and disappointment. We take customer satisfaction very seriously and strive to provide excellent service. It's clear we fell short in this instance. We will use your feedback to improve our processes and ensure that similar situations are avoided in the future. Please reach out to Kunta@Ourismancars.com we would like to hear more about this We appreciate your feedback and hope to have the opportunity to regain your trust.
Your apologize is disingenuous at best in my opinion which is based on my experience. The latest - I also had the car in for service during the warranty period because my check engine light was on because of the ESIM switch. It came on initially during our test drive and it was reset which didn’t fix the problem. You told me it would cost $600 to replace - that’s for a $50 part and 15 minutes of labor which is how long it took me to replace it. Never again will I trust or get fooled into stepping on Ourisman property.
I enjoyed my experience overall.
I enjoyed my experience overall. Staff were knowledgeable and helpful. Our sales rep. Javar Castell was great! He was a good listener and attentive to our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're thrilled to hear that our team, especially Javar, provided attentive and knowledgeable service. We always aim to make our customers feel heard and supported, so it's wonderful to know we met your expectations. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!