Reviews
Great experience!
Great experience!!! 10 out of 10 stars! Zero pressure… The best car buying experience ever!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review, nmosby! We're thrilled to hear about your positive experience working with Patrick at Ourisman CDJR of Bowie. Glad he worked hard to make your visit pleasant and professional. If you or your new Jeep needs anything, please don't hesitate to reach out! We're here anytime and happy to help. Drive safe, and welcome to the Ourisman Family!
The sales team was amazing!
The sales team was amazing! Very friendly , knowledgeable and time conscious. It was a very smooth process start to finish
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much, JS, for your 5-star review! We're glad you experienced friendly, knowledgeable, and timely customer service during your visit. We'll pass your kind words onto our team and tell them to keep up the great work. Congratulations on your purchase! If you or your vehicle needs anything, we're here anytime. Have safe travels, and welcome to the Ourisman Family.
Service with Paul and maintenance team was excellent and
Service with Paul and maintenance team was excellent and fast very professional. Thank You All
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words! It's great to hear that Paul and our maintenance team provided you with excellent and fast service. We take pride in being professional and efficient, and we're delighted that you had a positive experience with us. Thank you for choosing our service, and we look forward to assisting you in the future.
Ourisman Dodge Ram of Bowie made the purchase fun and
Ourisman Dodge Ram of Bowie made the purchase fun and easy, highly recommended, Tell your friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the recommendation! We're glad you found the purchase experience at Ourisman Dodge Ram of Bowie enjoyable and easy. Feel free to tell your friends about your positive experience!
I enjoy visiting when needed.
I enjoy visiting when needed. Service Staff is knowledgeable, professional and friendly. Because of the staff, I return for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave this wonderful review! We truly appreciate your loyalty and the trust you've placed in our service staff. We're delighted to hear that our service staff has consistently met your expectations in terms of knowledge, professionalism, and friendliness. Providing top-notch service is our top priority, and it's rewarding to know that our efforts have made you want to return for service. Your feedback is invaluable to us, and it motivates us to continue delivering exceptional service experiences. If you ever have any suggestions or specific ways we can further improve, please don't hesitate to share them. We look forward to serving you again and providing you with the same level of excellence on your next visit. Thank you for choosing us!
Good Service !
Good Service !! Friendly staff and Nice dealership!! Would definitely recommend visiting to anyone shopping for cars. They were able to get the car I wanted from a different location on the same day!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your 5-star rating and the positive feedback! We're delighted to hear that you had a great experience with our friendly staff and enjoyed our dealership. It's fantastic that we could accommodate your request and get the car you wanted from a different location on the same day. Your recommendation is greatly appreciated, and we're here to assist anyone shopping for cars with the same level of service and efficiency. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again!
the service received is excellent at this dealership
the service received is excellent at this dealership every time i need to go in, highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your positive feedback and your continued trust in our dealership. It's fantastic to hear that you consistently receive excellent service whenever you visit us. Your recommendation means a lot to us, and we're committed to maintaining the high standard of service that you've come to expect. If you ever need anything or have more feedback to share, please don't hesitate to reach out. We look forward to serving you again in the future. Thank you for your loyalty!
Avoid Dealer
Great Sales person 5 Stars. Dealership 1 Star. However, I was not pleased to find damage on the vehicle that was not disclosed. I guess shame on me because I thought if there was no accident reported on Carefax all was good. Not so ! I also had a flat tire and when I went to my mechanic he said that the stem covers were missing. Financing is slick but I am never told the actual finance rate until I go home review the documents. This rate of 9.24% ridiculous! I will refinance for sure. Of course no one wants to call me back. I will update final outcome late. In response to your response, this is what I received from your dealership about my option to return the vehicle. Are you retracting this ? why ? Because you sent this to me. It states that I have the statutory right to cancel the sale. I still have not received a call back. So here is the update with no help from the dealer who has yet to call me. In MD if financing is denied then you can cancel the sale on either side. I highly suggest you include this in your notice. "If approved, the sale cannot be canceled. If the terms are not approved, the dealer must notify you in writing within 4 days of delivery of the vehicle to you, and you or the dealer may cancel this sale" I hope you can use this as a learning tool to better your business and improve your reviews because if I had checked these reviews in advance I would have never gone to your dealership. Buyer be ware ! 9-20-2023 Now the AC does not work ! This is a Nightmare.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I recommend reaching out to the General Manager, Younes Bekkali, to discuss your concerns. I'm sorry you've had such a challenging experience.
Natasha, David and Tony were all so helpful.
Natasha, David and Tony were all so helpful. They went above and beyond to provide outstanding customer service and support.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's wonderful to hear that Natasha, David, and Tony went above and beyond to provide you with outstanding customer service and support. We greatly appreciate your kind words and your recognition of their efforts. If you ever need assistance or have more feedback to share in the future, please feel free to reach out. We're here to provide exceptional service whenever you need it. Thank you for choosing our team!
Personality!
Personality! Customer service. Respect of time. Waiting area. These things assist when I have to determine where I'll have my vehicle serviced and Bowie has it all.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience at our Bowie location and that our customer service, respect for your time, and waiting area met your expectations. Your satisfaction is our priority, and we appreciate your trust in us for servicing your vehicle. If you ever need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.