Reviews
New Jeep purchase.
Buying a car should always be as easy and pleasant. Lew made the decision to buy easy. Vincenzo did a great job teaching me about my new Cherokee and provided great customer service. I highly recommend Ourisman Jeep!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Extra Mile
Bob and Natasha went the extra mile in explaining a noise I thought was ominous by isolating the issue and assuring me it wasn’t some sort of major mechanical failure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great job
Vince did a great job in getting us The jeep we want it. Donna was also very helpful. I would recommend these people and dealership to any of my friends looking to buy a vehicle especially a jeep
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very gracious and well mannered servicing
I had a great experience with Mr. Walker helping me find a vehicle I liked. He made sure the price was right, color, and spacing was superb as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
Great service and nice people. I would go back, nice place and truck is very nice. Salesman, finance and manager were all very nice, great price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Car purchase
This was the second time that my wife and I ordered a new Chrysler 300 for each of us. We dealt with Vincenzo on both occasions. We found him to be willing to help us understand the process and willing to communicate with us while the cars were being built. Vincenzo was meticulously careful to point out the new features of the vehicle that were of importance to safely operating them. I realize that I am not the average customer. I had already committed to the sale before I walked in to the dealership. I knew what the approximate price would be and had my financing settled in advance. Vincenzo was wonderful at focusing on the things I found important while still managing to cover all of the important items that had "slipped my mind". I was happy to deal with him and totally satisfied with how he dealt with me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Appreciated
I came in on a scheduled appointment. As always the service center atmosphere was pleasant and friendly. My appointment was with Paul. I got his full attention and he made me feel like a value customer. He listened attentively as I tried to explain the service I felt needed. The invoice was on his desk waiting for my arrival. I'm a senior citizens. I truly appreciated him giving me the opportunity to speak with out interruptions. At the service completion, I left with a smile. Thank to all involved in servicing my vehicle. Doreatha Picott
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Customer Service from Emmanuel (Sales Department)
Originally my husband came to the dealership to pick out a new jeep for me. He met with Emmanuel on a Sunday afternoon. The transfer of information was flawless. Emmanuel was professional, quick to respond to my questions, arranged the vehicle transfer from another dealership was easy and, developing a vehicle lease plan was easy. My greatest complement to Emmanuel was the financing and the timely process. We joked about the process and typically a person is held hostage at the dealership for 3 1/2 to 4 hours. Thanks to Chad Silla in finance, from start to finish, the process was 2 1/2 hours. Thank you. Thank you! And Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fast and honest service
I came in to purchase a new car and was in and out very quickly. I am happy I chose this location and hope to do more business with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Service and Superior Staff!
Everyone we worked with was friendly, helpful, and accommodated our unique circumstances. Vincenzo gave us a great introduction to our new vehicle! We are very happy with our transaction. Thanks to all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car