Reviews
Went back to the dealership to buy out my lease and was
Went back to the dealership to buy out my lease and was greeted and helped right away. From the start to finish was a very smooth process. Thank you!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, GKinsey, for the five stars! We're thrilled to hear your recent visit with Ourisman CDJR of Bowie was courteous and professional. Glad our team made the leasing process as smooth as possible. We'll be sure to tell Patricia, Simo, Lauren, and the rest of our incredible team to keep up the great work. Congratulations on your Jeep and have safe travels! We look forward to welcoming you back. :)
The service department was exceptional with great
The service department was exceptional with great customer service and very efficient. I highly recommend them.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We're delighted to hear our Service Department provided exceptional customer service during your recent visit. We'll be sure to pass your kind words on to our team and tell them to keep up the great work. If you or your Ram needs anything, we're here anytime. Thanks for supporting Ourisman and enjoy the rest of your day!
Nice wait room, clean facility, the intake area is a
Nice wait room, clean facility, the intake area is a little shady. Overall ok. Minimum words reached
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review, Yamsaz! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. Glad to hear you appreciated our comfortable waiting room and clean facility. Thanks, too, for your feedback on our service price transparency. If you have any questions or suggestions for how we can improve our pricing, please reach out to our General Manager, Younes Bekkali, directly at Younes@OurismanCars.com. We appreciate your business and look forward to making your next visit the best it can be.
I was early for my appointment and they allowed me to
I was early for my appointment and they allowed me to drop off my vehicle so I could run to another appointment. The truck was ready when they said it would be.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad to hear that our team was able to accommodate your schedule. Providing timely and convenient service is important to us, and we're pleased that your experience met your expectations. If you have any more appointments or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our services!
They were patient and explain everything in detail
They were patient and explain everything in detail didn’t force me into anything I am encouraging, my family and friends to do business at your company I am very satisfied with your dealership
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our dealership. Providing excellent customer service is our top priority, and we appreciate you taking the time to share your satisfaction. If you have any further questions or if there's anything else we can assist you with, feel free to let us know. We look forward to serving you and your family and friends in the future!
The dealership was awesome and did amazing foot work to
The dealership was awesome and did amazing foot work to get me in my 2020 Jeep Cherokee ASAP after my vehicle was stolen!!! They made it easy and painless!!!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Angie, thank you so much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're delighted you experienced that working with our team. Glad to hear they made the car buying process easy and painless, especially after your previous vehicle was stolen. We appreciate your business and look forward to welcoming you back for any future purchase or service needs. Enjoy the rest of your day and have safe travels in your new Jeep! :)
This was my first experience with this dealership and it
This was my first experience with this dealership and it was very pleasant. The staff is very professional, courteous and made me feel valued as a customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great first experience with the service department at this dealership. Layna was great! I will definitely be back. The service and atmosphere was excellent. The follow up survey was almost immediately replied to; which shows this dealership cares about its customers. In a very positive way, this dealership is night-and-day in comparison to DARCARS Dodge in Camp Springs that I’d been previously going to for a bunch of years. They’re the absolute worst. They don’t respond to reviews or follow up requests; and overall poor service. Total opposite of Bowie Ourisman Dodge. I’ll never go back to DARCARS Dodge and I wouldn’t recommend them to anyone. For overall great service, I highly recommend Ourisman Dodge of Bowie.
Staff was great,seveice was provided, and service writer
Staff was great,seveice was provided, and service writer kept me up-to-date on repairs. She was great.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
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On Friday 8 December 2023 I took my car to Oursman Jeep
On Friday 8 December 2023 I took my car to Oursman Jeep in Bowie , Maryland. For whatever reason the computer would not recognize the key when trying to initiate ignition. At Ourisman Jeep the service advisor , Mr. David Valenzuela, listened to my concerns and, at no point, did he interrupt allowing me to to clearly present the problem. He asked me a handful of questions to narrow down the possible cause of the problem . A short time later he decided it was not the car itself but the fob battery. He replaced the battery in both of my fobs : problem solved! I certainly was impressed with how he deduced what the cause of the was. As impressive as the problem solving was , what was equally impressive was his command of "Customer Service 101". Eye contact, respect for me as a customer/ human being and not as "the guy with the malfunctioning Jeep". He was patient to a fault. Great example of "just getting the job done the right way". 5 stars, at least.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
CAL, thank you for taking the time to share your thoughtful feedback with us! We're thrilled to hear David worked hard to resolve the issue with your key fob. We'll be sure to pass your kind words concerning his patience and professionalism onto him. If you or your vehicle needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting Ourisman CDJR of Bowie and have safe travels! We look forward to welcoming you back.
Staff was amazing!
Staff was amazing! They treated me with respect and were very patient. Hassan ensured excellent service, and team took great care of my new vehicle. Strongly recommend him for your next car buying needs.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for your 5-star review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. We'll be sure to pass your kind words on to Vincenzo, Herbert, Hassan, Donna, and the rest of our courteous and professional team members. Congratulations on your Toyota--we hope you've been loving it these past few weeks! If you or your new vehicle needs anything, we're here and happy to help. Thanks for your recommendation and drive safe. :)