Reviews
Brittany was amazing!
Brittany was amazing! Everyone was do nice and helpful. I have struggled at other Jeep dealers with staff not being helpful or honest with me! I am grateful for Manny who lead me Bowie's location!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was quick and same day, however, I was charged an
Service was quick and same day, however, I was charged an extra $24.00 for miscellaneous fees that nobody could explain. It would be nice ( and honest) to define all cost so we know what we are paying for.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We sincerely apologize for any inconvenience caused. We're happy to offer payment options that don't incur fees, such as cash or debit card. We value your business and want to ensure your experience is as smooth as possible.
Had a great experience, Nate and the whole crew were very
Had a great experience, Nate and the whole crew were very thorough from the paper work to service,I would recommend this crew to anyone,Nate went above and beyond what a salesperson does.thanks everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for your 5-star review! We're delighted to hear about your positive experience working with Nate and the rest of our team at Ourisman CDJR of Bowie. Our top priority is excellent customer service, and we're grateful it shows. Congratulations on your new Dodge! We hope you've been loving it. If you or your new vehicle needs anything, our team is here and happy to help. Thanks for supporting us and welcome to the Ourisman Family! We look forward to your next visit.
Great customer service great communication and
Great customer service great communication and explanation of details of the deal and attentive to needs
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that during your recent visit. We'll be sure to pass your kind words concerning our team members' communication and knowledge on to them. Congratulations on your new Dodge--we hope you've been loving it this past week! If you or your new vehicle needs anything, please give us a call or visit our website. We're here to help. Have safe travels and take care!
Such great services, they took their time to see what the
Such great services, they took their time to see what the problem was. The customer service level was on point.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Randar, It's great to hear that you had such a positive experience with us! It sounds like they really went above and beyond to understand and solve the problem. Thank you for your business.
Quick & great customer service.
Quick & great customer service. I went in with car issues and got it resolved quickly. 10/10
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gomez, Thank you for your feedback! We strive to provide quick and excellent customer service to all our clients. It's great to hear that we were able to resolve your car issues promptly. We appreciate your business and hope to continue providing you with top-notch service in the future.
I was greeted by a wonderful young lady.
I was greeted by a wonderful young lady. She explained the process to me, asked me to make myself comfortable and she would find me when she needed me. The waiting area was clean and comfortable! The service I requested took the amount of time expected. From checking in to taking care of bill, staff was very helpful and polite. I will use this dealership again and would definitely recommend to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughtful feedback with us! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that from checking in to taking care of the bill. We'll be sure to pass your kind words on to our Service Department and tell them to keep up the great work. Thanks, too, for your feedback on our clean and comfortable waiting room. If you or your Jeep needs anything, we're here anytime! We appreciate your business and look forward to your next visit with Ourisman. :)
I was greeted by a wonderful young lady. She explained the process to me, asked me to make myself comfortable and she would find me when she needed me. The waiting area was clean and comfortable! The service I requested took the amount of time expected. From checking in to taking care of bill, staff was very helpful and polite. I will use this dealership again and would definitely recommend to my friends and family.
My salesperson Mr Cooksley was awesome.
My salesperson Mr Cooksley was awesome. Very attentive and detailed had things waiting for me so i had not to spent needless time in dealwrship. Lady in closinf and everyone were very gracious. I will highly recommend to others without hesitation. Thank you all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the shoutout! We're glad Mr. Cooksley and our team could make your visit smooth. We appreciate your recommendation!
Was a very efficient process, everyone seemed nice and I
Was a very efficient process, everyone seemed nice and I felt I didn't have much to worry about. Had a concern with vehicle's battery - they replaced it and allowed me to get it inspected at their Honda dealership, just to make sure everything was in place. 2 months in so far and no car troubles - I'd recommend this dealership to anyone in the area.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, Thank you for sharing your experience with us! We're delighted to hear that you found our process efficient and our team friendly.
Efficient employees nice to deal with they listen to the
Efficient employees nice to deal with they listen to the issues that i was having wit my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for your 5-star review! Our top priority at Ourisman CDJR of Bowie is customer service, and we're delighted you experienced that working with Dave and the rest of our professional Service Department. We appreciate your kind words concerning our team's communication skills and will tell them to keep up the great work. If your Jeep needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting us and take care!