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Ourisman Chrysler Dodge Jeep Ram of Bowie - Curbside Pick Up and Home Delivery Available

(1,038 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (301) 850-5174 (301) 850-5174
Used (301) 867-5164 (301) 867-5164
Service (301) 867-5171 (301) 867-5171

Reviews

(1,038 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Curbside Pick Up and Home Delivery Available from DealerRater.

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New Jeep Purchase- Return Customer

Overall great experience. Dealership was very busy but they had a salesperson greet me right away. The Vehicle I wanted was at another location and they had the vehicle on route to dealership. Meanwhile, I was able to test drive a similar model. Reasonable price negotiations and accomodating to my financial needs. Emmanuel and Monty were personable, attentive and listened. Emmanuel went above and beyond to make the process as smooth and quick as possible. There was an issue with listing discrepancies and Monty resolved it to my overall satisfaction. I will return for future purchases

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Not impressed

Saw a vehicle online advertised by this dealer at what appeared to be a great price. Turns out that price was with a lot of "discounts and incentives" many of which I did not qualify for. My price was 4K more than the advertised price. I made a better deal elsewhere.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Purchased new car

There was a little too much back and forth and lost a few trades I wanted that is why only a 4. However they got the deal done and me into the van I wanted. I would buy again from them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Patient, worked with us

We Came in and Tyler was very patient and helpful. He wanted to make sure we had the right vehicle and that we were happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worst service center experience ever

I drop my car off on Tuesday night had an appointment for Saturday morning. Called Saturday just to say that the battery died and have to pay $175 to tell me the issue and couldn’t fix because jeep doesn’t have jeep batteries. I would never go there again. The worst experience ever. Pie didn’t help at all and kept saying he is busy but this is his job. I will be calling cooperate and speaking to someone and had no rentals for me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

New car

Tyler was great! He did not make me feel rushed or tried to sell me something that I didn’t want. I came for a specific car, he found it and got the deal done!!! Thanks Tyler! Enjoy your wedding!!!! Alyssa jones

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding service technicians

The support staff was very helpful and courteous. The work was done promptly and neatly. The facility itself was very clean and waiting room had Wi-Fi, and refreshments. The surface technician working on my car explained what was going to be done and approximately how long it would take. I really appreciated receiving that information.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Finance lowered my experience

Preston was awesome as a sales rep. Donna a disapointment as a finance rep. Because of her, I did not get a discount from Tower. She told me I could negotiate that with Tower. NOT TRUE. According to Tower, must be done at time of loan. VERY IRRITATED.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent team services

My wife and I came in and had a vehicle in mind due to the vehicle we had there wasn’t many options for us. We were showed a 2018 Dodge Journey and we love it, excellent vehicle, the whole team there at dodge were great friendly and helps us out tremendously! From my family to yours, thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Fantastic customer experience!

Great staff with patient and knowledgeable staff! They were able to deliver exactly the truck I wanted with nothing on it I wasn’t asking for!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.