Reviews
Quick and easy
My first new car from a dealer and it was a terrific expirence . They showed a tremendous amount of respect , educated me every step of the way , and landed me a price I was comfortable with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good service
They really took their time helping us find what we wanted for a good price. Wish we would have gotten a bit more for our trade in but over all we are happy with our purchase.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Fantastic
I went car shopping at Ourisman Chrysler Dodge Jeep Ram of Bowie on 27 March 2015 to look for a new vehicle. Keep in mind; I have not had a new car or a car payment in 10 years. I was so excited about my husband’s new 2015 Jeep that Mr. Johnson sold him the previous day. He convinced me to go check out the Jeeps. I’m glad I did. I was greeted by the entire staff, but one in particular was recommended. His name is Mr. Eddie Johnson. Mr. Johnson made me feel comfortable as well as excited. Mr. Johnson showed me that he was detailed oriented. Based on the amenities I had mentioned to my husband the day before my arrival; Mr. Johnson delivered the perfect Jeep! I must say that this was my best car shopping experience ever. Mr. Johnson was very informative, personable and he answered every question I had patiently. Commonly seen, most car salesmen have no knowledge of the vehicle and have to ask questions or get information from the other salesmen in the showroom. Not Mr. Johnson. His objective was not only to sell me the Jeep, but to make sure I was comfortable buying the right Jeep. With Mr. Johnson’s experience, he not only let me test drive the Jeep but he made sure the Jeep was in tip top shape before I drove off the lot. He also set up the features in the vehicle to include the radio, Bluetooth, navigation, etc. Without reservations, I will recommend friends, family, co-workers and anyone else who is in need of a vehicle to Mr. Johnson.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
New Chrysler 200
Wanted a Jeep, drove away with a NEW Chrysler 200!!!! AWESOME, and very impressed both with dealership and Eddie Johnson and Kevin Gilbert in finance..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stopped to buy a Jeep
I drove to Ourisman from Baltimore because I found the vehicle I was looking for online. I had spoken with Kevin Battle on the phone, and was greeted by him when I arrived. We went for a test drive, and quickly began negotiations. We arrived at a number quickly, and I drove away happy. I'll be back in a few years for a Grand Cherokee for my wife. Probably the best experience I have had when buying a car. They were great, and the facility is tremendous!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My Journey
Everyone from management to my salesmen were friendly and personable. They were diligent in making my car buying experience pleasant. I would definitely recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
bought a new 2015 ram 1500
my experience with Lauren was probably the best experience i have had with a dealership. im 20 years old and came in, in a hoodie and sweat pants and she came right to me and was as friendly as could be and was extremely professional and treated like a normal customer witch appreciated tremendously. Between her dana and carlos we were able to work a deal on my new truck and couldnt be happier with it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
After the sale
My sales experience was good , my trying to get a refund check for gap insurance , not a good experience. It's been several trips in to dealership and several calls and still no refund,
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Awesome, convenient, and quick experience
I enjoyed my experience and would recommend other to visit this dealership. It was an awesome, convenient, and quick experience. I feel like I received a great deal in my Jeep Wrangler.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I surprised myself here
My wife and I were on the way to look at a used car. We stopped in Ourisman of Bowie on a whim to see what new cars cost. We ended up buying 2 vehicles off the show room floor. Everyone there was courteous and professional. It was a great buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car