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Gresham Ford

(157 reviews)
Visit Gresham Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 12:00am
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Sales Service
Monday 8:00am–8:00pm 7:00am–12:00am
Tuesday 8:00am–8:00pm 7:00am–12:00am
Wednesday 8:00am–8:00pm 7:00am–12:00am
Thursday 8:00am–8:00pm 7:00am–12:00am
Friday 8:00am–8:00pm 7:00am–12:00am
Saturday 8:00am–8:00pm 8:00am–4:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(157 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gresham Ford from DealerRater.

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Nancy was wonderful to work with when buying my Ford

Nancy was wonderful to work with when buying my Ford Bronco! She explained options well and was not pushy like some sales people. I would highly recommend Gresham Ford for your next vehicle purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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brought car in on a recall had to bring back after i

brought car in on a recall had to bring back after i left and heater would not blow any air out brought back and now only blows cold air and they want to charge to fix what a scam car was fine before i let them touch it. Avoid Gresham ford like the plague. running scams called me a liar and said it was that way before i brought it in total lie was working great before they touched it i will never use them and tell anyone i ever discus cars with what a bad scamming place Gresham Ford is. absolute garbage.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A lot of places to buy a car for sure but look no

A lot of places to buy a car for sure but look no futhure. I had a great experience here. It takes me an over the top experience to write a review but I found mine with this place worthy. Nice friendly staff prices beat everything else I looked at and the whole experience from beginning to end was great. Never felt pressured and at the end of the day I got a great truck at a great price. Who could ask for more?

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I'm wondering why I got charged over $220 for a part that

I'm wondering why I got charged over $220 for a part that I could get online for around $70? That wasn't including installation! A bit of gouging going on there!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I had a really good experience when the salesperson

I had a really good experience when the salesperson showed me the selection of Broncos and wanted to find the right one for me. He followed up and said he found one at another dealer. Had me do a credit check and then wouldn't respond. I called the sales manager and general manager, and no return phone calls for four days. Finally, the salesperson said they hadn't been able to do the dealer trade after all. Total waste of time. I wouldn't work with this dealer; I went to another Ford dealership in town, and everything went very well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
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" WARNING GRESHAM FORD ",** MY MESSAGE TO THE GOV.

" WARNING GRESHAM FORD ",** MY MESSAGE TO THE GOV. AGENCY THAT DEALS WITH THE LEMON LAW IN OREGON I bought a 2023 Ford E Transit Van, fully loaded with approx. 8K in upgrades for my youngest son's company. I have bought many trucks and vans from Gresham Ford since 2005 without issue. I always pay cash ($76,000.00+) with a company check. When my son picked up the van he noticed several factory defects like bare metal, no paint - only primer, paint drips, scratches, painters tape stuck in the paint, windshield and driver side window being badly scratched. They said take it home and bring it back in a few weeks to fix, so he did. It was with Gresham Ford for 4+ months and when we finally said enough is enough they told us that they never took it to the paint shop and they only repaired the glass, after lying to us for 4+ months. They kept telling us it was at the shop and the shop is severely busy etc etc. Then Their excuse was that Ford Motor Company will not fix it, so we contact FMC and they drag this on for months until we get an email of a denial! At first FMC said they would buy the van back or maybe give us a fuel operated van just like this electric van but then they said they will not and GRESHAM FORD flat out refused to fix anything but the glass and we had to argue. When my son picked the van up at Gresham Ford it has NEW Damage, a dent in the side while it sat at their lot for 4+ months. This van is not only defective but it is FRAUD as it does not get 180+ miles per charge as stated rather it gets 60 miles per full charge at best and it costs more to operate then a fuel Transit van. This van is not usable for a company that drives around Pdx all day. It also now has a major recall and other issues. Other dealers admitted to us that they are stopping making these vans because they are lemons, they used the word LEMON and it truly is. We have a brand new pc of scrape metal basically and FMC and Gresham Ford refuse to even reply any more. We talked to other Ford dealers and they said this is a bad story and worse yet no one wants one of these vans because of exactly what we are going through. We simply want a full refund OR a 2023 Fuel Transit van of equal value, fully loaded like this one. We are at a loss and GRESHAM FORD IS STONEWALLING US, how do we get this massive Ford Motor company to stop stealing from us and make Gresham Ford act legally? Ford admits these vans are junk and they do not want it back, this is blatant Theft and GREED. In all of the years I have bought F series vehicles from Gresham Ford I never received this kind of treatment, the blatant, cavalier LYING and DECEPTION is disgusting. So we Filed a claim with several Gov. Agencies and are seeking restitution by a new fuel van or a full refund. We have a Volume of proof in Documents / Emails / Texts many pages of facts related to this terrible treatment by GRESHAM FORD - But the fact that GRESHAM FORD would make us go through all of this just to avoid their legal responsibilities is astounding and you would think Ford Motor Company would want to correct this asap but instead they are pulling the old David and Goliath routine, Stay away from Ford commercial Electric vehicles they are literally a waste of money and a head ache especially at GRESHAM FORD as they have proven over the past 6.5 months to not care about this long time customer or their own reputation nor applying Ethical and honest business practices when a problem like ours arises, we bought this van brand new, it should be under warranty especially for factory defects?? - Joe

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ryan has been servicing our cars for years and is a rock

Ryan has been servicing our cars for years and is a rock star! He's also been great with my parents cars as well!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Made an appt for a recall issue for the first appt of the

Made an appt for a recall issue for the first appt of the day and am now getting the run around for when it will be ready for pick up. Almost closing and they don’t answer the phone when I get transferred. Not very courteous when I’m having to schedule a ride to take me there. Were never told it could take longer than a day!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Search online for a F150 truck and decided to go with

Search online for a F150 truck and decided to go with Gresham Ford. Christine was great to work with as well as Tony in financing. They made it a simple, upfront no pressure sale. Very Informative, friendly and made the whole experience enjoyable for a change!.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great ordering experience for our 2023 transit van.

Great ordering experience for our 2023 transit van. Lota got us organized, David Miller took the order and Donovan took care of us on pick up day. Alex made the experience easy and made sure finances were in line with what was discussed over 8 months ago when the order was placed. Would recommend 10/10.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.