Gresham Ford

August 2018 On July 11, 2018 I brought my 1999 Mustang GT to Gresham Ford to have the air conditioning looked at and the key fob replaced. They brought my car out and said the AC works and the put die in the Freon line to detect future leaks. The total cost was $202.64 with $55.71 going to the key fob and $146.93 going to the air conditioner. A week later the AC stopped working and I returned the car to Gresham Ford on July 26, 2018. I wanted to replace two dash light bulbs and have the left rear window motor repaired and of course have the AC analyzed. They brought the car out and said, "Both rear windows were inoperable and Ford no longer makes rear window motors for 1999 Mustangs." To be fair, when I got in the Mustang back, both rear windows worked. Only the passenger side window worked when I brought it in. But, they told me neither window worked. and were surprised when I told them that both windows now work. It's hard to give them credit for fixing the the drivers side rear window when they said it did not work and no parts were available. He obviously shook some wires in the driver door panel which made a connection unknown to them. They offered to replace ten more dash light bulbs at $11.50 each which would have been an additional $115.00 for parts, I am not sure what the additional cost for labor would have been because I declined. They also stated, "The AC pump had a leak and repair cost would be $1168.00." I declined this repair also. I went across the street to Advanced Auto Parts and bought the AC pump for $140.00. I jacked the car up and proceeded to analyze the AC pump situation before swapping it out. I realized the Freon pressure valve was finger tight. I immediately tightened the pressure valve to the closed position. I then bought Freon and pressurized the system myself. And my AC has been working excellent since. I went back to Gresham Ford and requested $100.00 of the initial $143.93 to be refunded me for their mistake and my cost to fix the AC. A women general manager refused to give me a refund of any kind. The bottom line is two trip to Gresham Ford for a total of $424.64 amounted to two dash light bulbs and key fob. Either way you look at it Gresham Ford is negligent. Either this mechanic did not have sense enough to close a valve before adding Freon or the AC pressure valve was purposely put finger tight so the Freon would slowly bleed off and they could sell me a new AC pump for $1160.00. Are you going to pour water in you radiator with the drain plug open? This is what Gresham Ford did with my AC pump. This was supposed to be a professional certified Ford mechanic and he is putting costly Freon in a pressurized system with the pressure valve not tight. You be the judge. I have their service papers here and can show you the car. If you would like to contact me do so at lthaatia@yahoo.com. Dissatisfied, Lonny

This was my first time to Gresham Ford and I will be back! Friendly customer service and the lowest priced tires around! Amazing!

Amazing staff and service! Highly recommend for anyone in the Portland area looking for a car. They have high standards of quality and intergrity, which is hard to find in car dealerships. I've purchased several cars here and so has my family. Whenever we have them serviced, they go the extra mile and never overcharge us on stuff we don't need. Awesome experiences every time!!!

This was my first experience after hearing wonderful things about Gresham Ford and I was not disappointed! Friendly service and excellent prices. I will be back!

Honest. Trustworthy. Local. Good price, good people.

I ended up with a nail in my Escapes tire, took it to Gresham Ford Quick Lane, the guys were able to repair it . I was very pleased with my wait time, the care and attention my car received.

The whole purchasing experience was quick and easy. I felt they gave me a very fair deal on my trade in. Gresham Ford is a very professional dealership and their employees reflect that.

Due to circumstances beyond our control we needed to buy a truck in a hurry and Gresham Ford came through for us. They knew were over a barrel but gave us a good deal while accommodating our needs. Van Austin was great and i have no hesitation in recommending him and Gresham Ford.

I've had my older Explorer serviced at Gresham Ford on a regular basis, including a couple repairs and I'd say it has one of the best Service Depts. I have not felt I was sold something I did not need, the quality of service has been very good. Staff is friendly and knowedgeable.

Came in for an oil change. Quick service - even though there were a lot of customers, things kept moving along at a brisk pace - friendly, a comfortable place to wait with TV and free wi fi, coffee to drink, popcorn to eat. Gresham Ford obviously cares about their customers and wants them to keep coming back!