Gresham Ford

I have a friend who was having trouble with her older Ford Explorer overheating. She was laid-off due to COVID-19 and is a single mom raising 2 boys. I called Gresham Ford and told them what what going on with her vehicle. The Service Manager that I spoke to was very polite, understanding and accommodating. I was able to make an appointment for her to drop it off the next morning. I talked to my friend and she said dropping off her car went very smoothly. She said often times she has felt disrespected by staff at car repair shops. But, she said her experience at Gresham Ford was very different. She said they were caring, helpful and very respectful. My friend said Gresham Ford went above and beyond in communicating with her and helping her to understand what needed to be done to her car. They also were much more affordable than she thought a dealership would be. Thank you Gresham Ford for taking such good care of my friend and her car!

Such a nice staff, friendly, helpful and attentive!

DON'T GO HERE for repair or service work. Had them do a multipoint inspection before a big roadtrip. Car broke down a week later. Here is what they missed: - Master break cylinder leaking badly, caused BREAK FAILURE in mountains! - Front control arms ball-joints visibly damaged, risking steering failure - Transmission fluid way too low, causing transmission failure - Break fluid long overdue for a change, causing further break problems - Engine idler to loose, risking engine overheating Am yet waiting to find an agreement with this place to get compensation and an explanation as to why they endangered our lives (e.g. break failure). After two weeks still no luck getting an appointment.

DON'T GO HERE for repair or service work. Had them do a multipoint inspection before a big roadtrip. Car broke down a week later. Here is what they missed: - Master break cylinder leaking badly, caused BREAK FAILURE in mountains! - Front control arms ball-joints visibly damaged, risking steering failure - Transmission fluid way too low, causing transmission failure - Break fluid long overdue for a change, causing further break problems - Engine idler to loose, risking engine overheating Am yet waiting to find an agreement with this place to get compensation and an explanation as to why they endangered our lives (e.g. break failure). After two weeks still no luck getting an appointment.

Gresham Ford stoll this customer from Suburban Ford for life! They not only have me a better deal (a MUCH better deal), but also treated me like they wanted to earn a customer and not just sell a truck. I had bought my previous truck/trade-in from Suburban so I returned as all loyal customers should, but the deal they were giving just didn't seem right. I felt like I was just another sale and they were going to take for a ride banking on the fact that I was a return customer. I went to Gresham because they take care of my business fleet and they stole my personal business from as well. They gave me a substantially better deal, and even went above and beyond and fought for an additional rebate 2 weeks after the deal was done and hand delivered me a check. Amazing! Wonderful people, a great team, and I can never say enough about Jesse Sowder. He always takes care of myself and my fleet as if we were family. It's hard to earn a customer, but it's even harder to keep them. Hats off to Gresham Ford.

I had a super quick knowledge relationship with gresham ford and would purchase another car ther a full tank of gas and a very clean car helped while i was buying best experience buying i have ever had the check for a referrel never arrived so Jared must have forgotten THANKS

August 2018 On July 11, 2018 I brought my 1999 Mustang GT to Gresham Ford to have the air conditioning looked at and the key fob replaced. They brought my car out and said the AC works and the put die in the Freon line to detect future leaks. The total cost was $202.64 with $55.71 going to the key fob and $146.93 going to the air conditioner. A week later the AC stopped working and I returned the car to Gresham Ford on July 26, 2018. I wanted to replace two dash light bulbs and have the left rear window motor repaired and of course have the AC analyzed. They brought the car out and said, "Both rear windows were inoperable and Ford no longer makes rear window motors for 1999 Mustangs." To be fair, when I got in the Mustang back, both rear windows worked. Only the passenger side window worked when I brought it in. But, they told me neither window worked. and were surprised when I told them that both windows now work. It's hard to give them credit for fixing the the drivers side rear window when they said it did not work and no parts were available. He obviously shook some wires in the driver door panel which made a connection unknown to them. They offered to replace ten more dash light bulbs at $11.50 each which would have been an additional $115.00 for parts, I am not sure what the additional cost for labor would have been because I declined. They also stated, "The AC pump had a leak and repair cost would be $1168.00." I declined this repair also. I went across the street to Advanced Auto Parts and bought the AC pump for $140.00. I jacked the car up and proceeded to analyze the AC pump situation before swapping it out. I realized the Freon pressure valve was finger tight. I immediately tightened the pressure valve to the closed position. I then bought Freon and pressurized the system myself. And my AC has been working excellent since. I went back to Gresham Ford and requested $100.00 of the initial $143.93 to be refunded me for their mistake and my cost to fix the AC. A women general manager refused to give me a refund of any kind. The bottom line is two trip to Gresham Ford for a total of $424.64 amounted to two dash light bulbs and key fob. Either way you look at it Gresham Ford is negligent. Either this mechanic did not have sense enough to close a valve before adding Freon or the AC pressure valve was purposely put finger tight so the Freon would slowly bleed off and they could sell me a new AC pump for $1160.00. Are you going to pour water in you radiator with the drain plug open? This is what Gresham Ford did with my AC pump. This was supposed to be a professional certified Ford mechanic and he is putting costly Freon in a pressurized system with the pressure valve not tight. You be the judge. I have their service papers here and can show you the car. If you would like to contact me do so at [email protected]. Dissatisfied, Lonny

Third vehicle from this dealership ... two in last two years ... very helpful and patient staff. Sales force very good at helping find exactly the right vehicle to suit our needs. Great after the sale in insuring that our transportation is providing the safe reliable product we need. Sales staff very good at teaching us how the technology works. Very important to getting maximum benefit from our purchase.

Best car buying experience I've ever had Billy Mays was almost home with my kids and didn't dick around we just got down to brass tacks and got it done I left with a great deal and a great car

Very nice people to work with, they made sure we had everything we needed. Gresham Ford is the place to go if you are looking for a new vehicle.