Gresham Ford

Will never goto this dealer ever again as long as I live!!! I have a 2019 Ford Transit that I bought from them and with 53K miles the transmission failed. I called the dealer to ask them if they had a tow service or knew any tow services that they worked with and they told me no they didn’t do towing. So then I googled a tow truck service had my van towed there for $460 Then it sat for three weeks for them to tell me my transmission is under warranty but they wouldn’t start working on it for 5 to 6 months a complete joke. Then I called north side Ford where they told me they could get me in and diagnosed within 4 to 6 weeks. I then told them I was not happy about having to have it towed over there cause it was going to cost me a bunch but then they told me my van is under warranty and roadside assistance would tow it there for free. After I found this out I have lost all complete competence in Gresham Ford and do not recommend anybody ever to do business with them!!! Not only did they cost me $460 having my van towed there they also costed me three weeks of time completely disgusted by the lack of service from them. If you need your Ford serviced go to Northside Ford.

My experience ordering a vehicle through Gresham Ford. I submitted the build sheet and was sent a preview to sign and return which I did quickly and was told by Sales Manager David Miller that the order was submitted and was all good to go. I never received a confirmation from Ford and repeatedly called, emailed and texted David and the sales rep to verify the order was in and approved but was dismissed with "it's in and good trust me". I was believing that but it was weeks later I finally received email from David saying my order was in the system originally but when he checked again it had disappeared! He was blaming Ford for taking too many orders and Ford may have purged all orders from Sunday and Monday. I was sceptical that would happen randomly without explanation and did not to any others I know of who ordered on those two days. How that happened I was never told. My order was for a 2023 Maverick and the order book was only open for a few days so I had no chance to re order until 2024 order books open. I went In knowing it was going to be a long wait to receive the truck if it was even built at all considering the supply issues and overwhelming demand but to not even get the chance to be in line after doing my part as asked is frustrating. I relied on reviews on this site and others and was really disappointed. UPDATE: 10/23/22 I was contacted by Sales Manager David Miller with information regarding my order and I feel that it was the fault of Ford that my order disappeared and he offered me an order that had been cancelled by someone else. He says it has been modified to my specifications so we will wait and see what happens. He seems to be trying to make things right and I will give him the benefit of the doubt. I am satisfied by the way things are progressing so far regarding my interactions with Gresham Ford and now it's up to Ford to schedule and build it. UPDATE: On 5/18/2023 my Maverick has been scheduled for July production and all is going as hoped so far. Hopefully there will be no further issues. David Miller has been great to work with after the initial confusion and getting it sorted out. My thanks for he and Damon getting it this far! Update 8/31/23 After 346 days my new Maverick Lariat Hybrid was in my possession and the delivery process as well as communication from David and Damon was great as was the final paperwork and delivery. Couldn’t be happier with the process by Gresham Ford after the initial snafu and love the truck!! Thank You Lotta, David, Damon and Alex!

I could not be more pleased with the overall service I received from Gtesham Ford in ordering my new F350 Super Duty truck. Negotiating a fair price was easy and the sales staff kept me well informed about the progress of the truck build.

I wasn't going to post anything but it's still bugging me how rude we were treated by the sales manager. We went to order the 21 raptor and ready to pay the 10k mark up we were told a week before but we got the price to find out it was now a 20k mark up. That would be all my downpayment just for the mark up and I wasn't going to say anything and just walk away when the manager came up and started his classic manager talk that its a great deal good luck finding someone for less. The way he was talking too us was like we were just wasting his time, so we left and went straight to Suburban Ford and 30mins later had a deposit down and contract for 3 times less the mark up so if u want a great service go too Suburban Ford they are not out to rob you

The quick lane service was both fast and fantastic!

Even though I have a local Ford Dealership in town, I will drive 3 hours again to purchase another vehicle. My experience with Gresham Ford and especially Damon Philpot, was better than I ever expected. Thank you for your outstanding customer service. D Jolly - Bend, OR

Excellent Service!!!! I took my car in for service and I was told 3 hours as they were super busy. I was called and informed that my service was going to be free , as they were going to be longer than the anticipated hours.

My drivers side wiper was not working due to ice falling onto it. I could not see out of the drivers side windshield. I called Gresham Ford to see if they could look at it and the service dept said bring it in. Then when I got there the person at the counter said they couldn't even lift the hood to see if the wiper arm was broke. Said" they just started back to work after the bad storm and I would have to schedule an appt and leave it for two days and tear a part the cover to be able to see if it needed and motor. He was really not respectful and this is not the first time. I have been bringing my two Ford vehicles for years and No more to Gresham Ford. Note: I called another Ford Dealership and got it fixed in 30 minutes and was only that the wiper had been knocked out of sink when the ice slid down my windshield. I was without power and heat, phone, and wifi for 5 days so my ability to cope with his attidude was past its limit. I have spent thousands of dollars and purchased my car new there so I'm done. They use to be really nice but now that my car in older not so very pleasant to work with.

Gresham Ford has been a blessing to me, they’ve helped me so much! I’ve recommended them to a number of people. Sam & AJ were incredibly knowledgeable & helpful with the leasing of my car. They deserve 5 stars!

Gresham Ford has been my dealer to go to since 2012 when I purchased a Ford Focus from Jordan. In 2020 I purchased a Ford Escape from Sam Baxter. All of my service work is done at Gresham Ford. I have been totally satisfied with all of my contacts with the dealership and highly recommend the organization.