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Gresham Ford

(157 reviews)
Visit Gresham Ford
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 12:00am
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Sales Service
Monday 8:00am–8:00pm 7:00am–12:00am
Tuesday 8:00am–8:00pm 7:00am–12:00am
Wednesday 8:00am–8:00pm 7:00am–12:00am
Thursday 8:00am–8:00pm 7:00am–12:00am
Friday 8:00am–8:00pm 7:00am–12:00am
Saturday 8:00am–8:00pm 8:00am–4:00pm
Sunday 10:00am–7:00pm Closed

Reviews

(157 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gresham Ford from DealerRater.

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I'll be back

This was my first time to Gresham Ford and I will be back! Friendly customer service and the lowest priced tires around! Amazing!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you! We appreciate you taking the time to share your experience with Gresham Ford.

Service was excellent!

This was my first experience after hearing wonderful things about Gresham Ford and I was not disappointed! Friendly service and excellent prices. I will be back!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We know that you have lots of options when choosing to service your vehicle in Gresham. We are humbled to be your Service Center of Choice. Thank you again.

Amazing Staff & Service!!!!

Amazing staff and service! Highly recommend for anyone in the Portland area looking for a car. They have high standards of quality and intergrity, which is hard to find in car dealerships. I've purchased several cars here and so has my family. Whenever we have them serviced, they go the extra mile and never overcharge us on stuff we don't need. Awesome experiences every time!!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Adam! We greatly appreciate you taking the time to share your experience at Gresham Ford. We know that you have a lot of options when choosing a dealership and are humbled to be your dealership of choice.

Exceptional sales staff, management, and service department!

I purchased my 2017 Fusion Energi from Sam Baxter at Gresham Ford and had an amazing car buying experience! Sam was friendly, knowledgeable, and very professional. Great car, great price, and great service! The service department is always friendly and knowledgeable too!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Raptor Purchase

Honest. Trustworthy. Local. Good price, good people.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
4.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jim - we are so glad to hear that you are enjoying your Raptor. Your recommendation and five stars are greatly appreciated. Thank you.

Bought a new plug in C-Max and love it

Due to buying a 2017 in February 2018, they offered great rebates, 0% financing, and because it is plug in Energy, I qualify for a $4,007 IRS tax credit! I love getting 40 MPG and using electric for 15 miles. Thanks Sam and Dylan!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The best dealership I have ever done business with

The best dealership I have ever done business with. Working with Sam to buy my 2015 Ford fusion energi was so amazing. I wish more dealers were as honest as Greshem Ford, and I do not hesitate to recommend them to anyone. Thank you again to Sam and his family for a wonderful experience.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Unprofessional at best

Without question, the worst dealer warranty experience of my life. The very condensed version: I purchased a new Ford Fiesta ST from Gresham Ford in July of 2017. As soon as the rainy season began, the car leaked between a pint to 2 quarts of water inside the interior, every night that it rained while parked in my driveway (which has a slight angle). No other vehicle in my driveway leaks. My car has been to Gresham Ford four times, where the employees have scratched my paint in two places, stained my driver seat as the result of removing the protective covers prior to a test drive by a dirty mechanic, in addition to demonstrating incredibly unprofessional and foul behavior. Gresham Ford techs didn’t even remove the interior panels until the third warranty visit, and did everything they could to deny my warranty claim every step of the way. I can provide multiple videos of the car leaking in TWO places within 20 seconds of FREE flowing hose water (absolutely no pressure) being run over the driver side B pillar, or Gresham Ford employees behaving in ways which may prompt you to reconsider giving them access to your vehicle. It is my sincere opinion that Gresham Ford is absolutely NOT a dealer who will stand behind their product following the sale, nor do they appear to employ mechanically competent techs in general. I would be happy to provide additional or specific examples/dash cam videos to anyone interested, email me at my first and last name at gmail. Bottom line-Gresham Ford thinks it’s acceptable for a new car with a few thousand miles to continuously stream water inside the vehicle through multiple points of entry. Per the service manager: “the car is operating as designed”, and Gresham Ford will no longer work to resolve the issue. This leak is present 100% of the time the car sits at certain angles-which was very simple to duplicate on flat ground with a few scraps of wood, and free flowing hose water. Gresham Ford service employees are some of the least professional, and least proficient I've ever encountered. Nobody needs to accept my word for this, the video/audio recordings speak for themselves.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Gresham Ford

I ended up with a nail in my Escapes tire, took it to Gresham Ford Quick Lane, the guys were able to repair it . I was very pleased with my wait time, the care and attention my car received.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are humbled by your recommendation and five star review. Thank you for taking the time to share your experience. We look forward to continuing to earn your business in the future too!

Happy with my 2016 Ford Escape se

The whole purchasing experience was quick and easy. I felt they gave me a very fair deal on my trade in. Gresham Ford is a very professional dealership and their employees reflect that.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Connie. We know you have lots of choices when buying a car and are humbled to be your dealership of choice in Gresham.