Reviews
Dad and I bought my first car (2020 Mustang Eco) from...
Dad and I bought my first car (2020 Mustang Eco) from Gresham. As we were doing our due diligence on which dealership to work with, David Miller at Gresham was extremely patient and provided us with helpful information on which state (OR or CA) to register the vehicle in, as well as answering a litany of other questions (during office hours as well as after hours). We ultimately went with Gresham, and the process was seamless. The staff, especially Sam Baxter (the employee who worked with us on the day of purchase) was extremely helpful, polite and courteous. We were in and out of the dealership in record time (compared to companies like range rover, Toyota and BMW). In addition to this, I ran into trouble verifying my college through their rebate program due to Ford changing the policy the day before my purchase, Sam and the Gresham team were patient with my busy schedule and ultimately ended up doing it on my behalf since I was busy with my Senior year obligations. Highly recommend working with the staff at Gresham. When contrasted with other dealerships we visited in California, Gresham clearly and without a doubt prevails in all aspects of the customer experience. Even my father, who is very often critical of dealerships and car salespeople, was thoroughly impressed.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I bought a 2020 Ford Ranger from Gresham Ford. Sam Baxter...
I bought a 2020 Ford Ranger from Gresham Ford. Sam Baxter is our “go to” guy when it comes to buying a new or used vehicle.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We got a Ford Fusion Energi. Great car, Sam had it all...
We got a Ford Fusion Energi. Great car, Sam had it all hooked up for me and helped me sync etc, excellent knowledge of his craft. The dealership is a pleasure to go to as all the staff are friendly, knowledgeable and low pressure!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I bought a beautiful used car from Gresham Ford recently....
I bought a beautiful used car from Gresham Ford recently. It’s a hybrid and I’m thrilled with it. The young man who sold it to me was called Sam, and he has completely upturned my views on car salesmen. He was so polite (I’m sure he learned that from goid parents) and he was very knowledgeable but not at all pushy. What a refreshing experience it was! It’s a long time since I bought a vehicle without feeling that I’d been somewhat manipulated. I’m recommending Gresham Ford to everyone I know, and the polite young Sam, especially!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I purchased a Ford Explorer at Gresham Ford with the help...
I purchased a Ford Explorer at Gresham Ford with the help of a fine salesman named Sam Baxter, who I might add is knowledgeable about all phases of the business but especially Ford Mustangs and the complete line of trucks.. Would I buy another car there? You bet!!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I bought a car this year from Gresham Ford and am...
I bought a car this year from Gresham Ford and am thrilled with my car and the experience. Sam Baxter helped me find exactly what I needed. He was so responsive to all my needs, so helpful. Great customer service!
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I just purchased my 2017 escape from Sam Baxter and had a...
I just purchased my 2017 escape from Sam Baxter and had a great experience! Exactly the car I wanted with friendly customer service, no hassle, and a great deal.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Sam was so helpful and very knowledgeable. He made the...
Sam was so helpful and very knowledgeable. He made the process go by smoothly and showed excellent customer service. I’ll definitely be coming back.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fraud
I BOUGHT FORD ESCAPE ON APRIL 6TH. WHEN THEY BROUGT ONE TO ME THEY NEVER TOLD ME THAT IT WAS FRONT WHEEL DRIVE. AND I NEVER PAID ATTENTION ABOUT DRIVE TRAIN,,BECAUSE I ASSUMED THAT ALL SUVS ARE ALL WHEEL DRIVE,,MAYBE I WAS NOT CAREFUL.,,AFTER ALMOST TWO MONTH LATER I FOUND OUT MY CAR JUST FRONT WHEEL DRIVE.,,WHAT A SURPRISE AND DISAPPOINTMENT,, WHEN I CAKLLED THEM THEY SAID THEY TOLD ME ABOUT IT,,ABSOLUTE LYING,,ALSO SAID MY CAR NOW USED CAR WHICH MEANS DEVAUED A LOT,,MORE THAN 10000 DOLLARS,,, I AM TRYING TO TRADE IN AGAIN,,BUT SURELY NOT EASY,, I CAN NOT BELIEVE THIS AT ALL,,HOW DARE THEY INTENTIONALLY DIDN'T LET ME KNOW ABOUT FRONT WHEEL DRIVE,,,I AM THINKING IT HAPPENED BECAUSE I AM ASIAN AND MY ENGLISH,, I KEEP THINKING WHAT TO DO,,,IF YOU ARE FOREIGNER BE VERY CAREFUL,,,,
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Mr. Lee originally test drove an AWD Escape but after reviewing the payments he chose to purchase a front-wheel drive Escape with the same equipment. We were very clear with two options to reach his desired monthly payment. Option 1 - AWD Escape with fewer options. Option 2 - Same options FWD Escape. He chose option number two. When he contacted us demanding an AWD Escape we informed him that unfortunately, his current FWD Escape has depreciated $5000. In order to own an AWD Escape with the same options, it would be the same $5000 difference in price from the original transaction. There were multiple staff members that witnessed various portions of Mr. Lee's visit and they are all in agreement that he chose the FWD with the lower monthly payment knowingly. In fact, Mr. Lee told one of our sales staff that he was going to get the AWD for free "one way or another". As a result, we are respectfully declining Mr. Lee's request. Our Finance Professionals take disclosure very seriously and review major options like drive-train prior to signing. We don't like having unhappy customers and would never intentionally mislead our customers. The large majority of our business is repeat and referral business based on our customer-centric no-hassle culture.
Todays service department treated me exceptionally well.
The man behind rhe desk was welcoming, friendly, fast , and helpful. And he granted me a discount as it was the car's first visit. The experience left me well pleased.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair